Complaints

This profile includes complaints for Sansone Jr’s 66 Automall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sansone Jr’s 66 Automall

  3401 Route 66 Neptune, NJ 07753

• 

  Sansone Jr’s 66 Automall

  900 Route 35 Ocean, NJ 07753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car on May (around the 17th) to get a door fixed and an oil leaking. They called at the end of the day to tell me they didnt have the parts and to give them few weeks for a call back to schedule the service, two months passed by and didnt get a call. I called and they said the parts were there. I scheduled the appointment in early July for the repairs. They called that afternoon to say the parts werent the rights one and they need to order the parts and I need to come back. I made the appointment for 2 weeks again for July 17th. Took my car last Wednesday, they said it was going to be ready by the end of the day. At the end of the day, they called to ask if they can keep the car one more day, if it was an inconvenience and I said yes, I need a car since a work doing home visitation. They offered a loaner, I picked up the loaner next day in the morning, after I spent money on Uber to drop my kids at summer camp and the dealer. On Friday at 6pm they left a voicemail because I didnt hear my phone ringing, saying that it was going to be ready on Wednesday July 24. I called, texted and nobody answered or returned my calls. Today Friday July 26 I dont have my car or an update on my car.

  Business Response

  Date: 07/29/2024

  I spoke to ***** today at 4.15 and all is good with her car. On behalf of the dealership I apologized  for all her troubles.

   

  ***********************

  Customer Answer

  Date: 07/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my 2021 Nissan Sentra in April of 2023. A few months went by and I went out to go to work my car wouldn't start I took it to the dealer ship and they told me it was the battery. However I had to charge my car over night in order for it to run even after that the car still wouldn't start. So fast forward the car was good for like 5 or 6 months no real issues. Just about a week ago I started having the same issue. Something is staying on and draining to the point that I am stranded no matter where I am can't get the car stated. Ever since I basically got the car. This car is a lemon and I will not drive around with it with my two babies in the car it is dangerous. I was trying to get a new car from them being this is not my fault. They are stating I need 3000 dollars down. I do not have that. I have been having issues with this car since I bought it. When I bought it I traded my car in that they gave me money for which was like 6000 and then an additional 3000 dollars down so total of like 9000 dollars down on the car from what I am understanding and I pay ****** a month for a lemon and they will not help me out at all. This is not my fault at all. I want out of this car its not safe to drive my two babies around. Also I have been paying this car on time ever single month for the last year it shouldn't be this hard to get a new car. This dealership is absolutely no help they sold me a lemon and they just still wanna take my money. I really hope I can get something resolved by coming to you guys. Thank You *************************

  Business Response

  Date: 07/29/2024

  Her car was brought into service today and she was given a loaner to see whats wrong with the car.. stay tuned

  Customer Answer

  Date: 10/24/2024

  
  Complaint: 22013616
  
  I am rejecting this response because:Hey this is ******. Following up with my complaint from a few months back. The dealer ship took my car in they stated they fixed my car. However my car is still doing the same thing. Such as starting it is a push start when I put my foot on the break and hit the button nothing happens. They have looked at my car 3 times and each time the car comes back the same and acts up. I call them they tell me there is nothing wrong with my car. I just want my car fix or replaced with a new one. Now I am starting to believe they sold me a lemon.
  
  
  
  Regards,
  
  ****** ******

  Business Response

  Date: 10/29/2024

  ******,

   I UNDERSTAND YOU HAVE REOPEND A COMPLAINT, THAT YOU ARE STILL HAVING ISSUES WITH YOUR SENTRA NOT STARTING.  LOOKING AT YOUR HISTORY, WE'VE DETERMIONDED,

  THAT IT MIGHT BE THE AFTER MARKET BATTERY AND CABLE THAT WAS INSTALLED BY SOMEONE ELSE.

  PLEASE EMAIL ME WHEN YOU CAN BRING IT IN SO WE CAN SEE IF THAT IS THE ISSUE.

  BILL 

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** (a) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637(b) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. (b) Grace period If an open end consumer credit plan provides a time period within which an obligor may repay any portion of the credit extended without incurring an additional finance charge, such additional finance charge may not be imposed with respect to such portion of the credit extended for the billing cycle of which such period is a part, unless a statement which includes the amount upon which the finance charge for the period is based was mailed or delivered to the consumer not later than 21 days before the date specified in the statement by which payment must be made in order to avoid imposition of that finance charge. I never ever seen a statement from this company 21 days from when note is due and also it’s showing in accuracy on report as well (b) Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. (c) Disclosure of consumer reports by users allowed A consumer reporting agency may not prohibit a user of a consumer report furnished by the agency on a consumer from disclosing the contents of the report to the consumer, if adverse action against the consumer has been taken by the user based in whole or in part on the report.

  Business Response

  Date: 07/22/2024

  *** ****** leased a car from *** *** on 12/01/2022. The lease company reports payment history to the buraus whether on time or late. Both our credit coach and representative  from the lease company has spoken to *** ****** and I believe she is satisfied. She requested her late payments be removed from the credit reports, which we are unable to do. If she wants to dispute the late payments she would need to contact the credit companies..  I'm not familiar with ******* she refers to, but I don't believe it applies. We do notify the customer when their payments are do, and notify when they are late, by phone and text..

   

  Bill T******

  Customer Answer

  Date: 07/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Spoke with Joe and we have satisfied the complaint I’m happy 
  Regards,
  
  ******** ******

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019, I leased a car from **** At the time I had no credit. It was my first big purchase. When the lease ended 3 years later, after paying every bill on time, I refinanced the car. The dealership was rude and rushed when helping me and failed to inform me of an account number change for my mobile payments on their website. I continued to make my monthly payments to a lease account that should have been closed, which they failed to do. I noticed the error when I was not receiving confirmation even though the money was being withdrawn from my checking. When it was brought to the attention of the finance department at the dealership, they told me to seize payments while they reapply what Ive already paid to the new finance account online. During this time, my car was wrongfully repossessed. I missed days of work, spent days without a car and used Uber to get around. **************** promised to reimburse me and never did. I was blamed for missing one payment, the one they advised me not to make and would have been within their late payment grace ****** anyway. The dealership said they couldnt help me any longer since they dont deal with finances and gave me a number for a credit repair team that never returned my voicemails. I was worried to continue making payments online and decided to buyout my car ($14,000+). I am still waiting for the title that I am not confident is coming. Since then, I tried opening a credit card with my bank and was deemed ineligible. The manager of the bank told me that is from my credit score which should never be this damaged considering I had no credit before doing business with ***. As a 26 year old, I was hoping to build credit not ruin it. The dealership and customer service is unhelpful. Thank you for considering my case.

  Business Response

  Date: 11/14/2023

  This complaint was forwarded to Kia ******** as we don't report repossessions to ***********', and don't have the ability to have them removed.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/20/22 I initially contacted ********************************************** to inquire about a specific vehicle to see if it was in transit or on their lot..I was told the vehicle was in transit and would arrive on 7/28/22. Was told they would need a $1000 deposit to hold the vehicle until it arrived, I gave them my account info and put down a $500 refundable deposit instead which they accepted...Miraculously an hr after receiving my deposit the vehicle arrived at the dealership.The sticker price was $45,350 but there was an added maket adjustment charge of $3999.00 which I was not too familiar with which brought the total of the vehicle to $49,345 and $53,261 after taxes..After viewing the buyers agreement with my credit union I immediately contacted the manager at the dealership to request a refund of my deposit.. After some back and forth about the cost of the vehicle the manager abruptly hung the phone up on me with no resolution or timetable to when I would receive my deposit..I immediately called them back and requested my deposit of $500 be returned ASAP....Since 1030AM 7/25/22 I have spoken to 2 different people who claimed this process would happen immediately and still have not received my refund..It took all of 5 minutes to for them to take,process and receive my $500 but they are dragging their feet to return my deposit..I would like to have this resolved ASAP because this dealership has my bank account info..

  Business Response

  Date: 07/30/2022

  ******************************* refund was processed on 7/28/2022 and his credit card should be credited.

   

  ***********************