We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Entertainment Bureau

Stress Factory Comedy Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment Bureau.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday November 2nd 2024, my daughter tried to go see Funny Marco and was told I never paid for tickets which is incorrect. I paid for **** ***** tickets and Funny Marco tickets at separate times. I did not call in to switch any tickets. I called in because I received an email to call and advise what day I wanted to switch my **** ***** to because the original date was changed. I never received a credit on my credit cards from Stress Factory which is what my daughter said she was told. I am attaching the charges from **** ***** amd Funny Marco purchases I purchased **** ***** tickets on Feb 13 2024 and it looks like my order number was changed and some how got mixed up with my Funny Marco tickets. Me and the lady I spoke with never discussed Funny Marco I was also charged for Funny Marco as you can see on my credit card statement on 9/6. I come to your venue often and I live in Asbury Park and it was very inconvenient to come 45 minutes and be turned away for something that was not my fault.

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 18, 2024, I purchased tickets to see a Comedy show. I believed I was purchasing 2 tickets for a table holding 2ppl. The website was misleading, and I accidentally purchased 2 tables of 2 ppl, meaning I really got 4 tickets and 2 tables. This was a mistake the Venue realized and contacted me afterwards. Once they informed me of my error, I was told I could not receive a refund but instead a “credit”. A credit that could only be used for another show. I do not want to come back to see any other show! I have no desire to come back to such and unethical establishment. Upon further investigation I found there has been multiple complaints/reviews on this same matter, I am not the first person to experience this scam. Stress Factory is under the misunderstanding that they are absolved of any wrongdoing because they posted NO REFUNDS. They have purposely set up their website to be confusing so this “Accident” can occur and keep their unsuspecting customers hard eared money. Or force them to return another day only to spend more money on their 2-drink min policy. I only want to attend my show! A credit of $58.00 now sits on an account allowing Stress Factory to not only keep my money but resell the table. I just wanted my money back; I have no intention of returning after my show.

Stress Factory Comedy Club is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.