Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/2023, I signed for their lead system at $2,029.93/month. For the year, I received only 112 calls. Of those 112 calls, 54 were less than 1 minute, and only 20 were greater than 10 minutes in duration. Of those 20, at least 3 were outside referrals. Not a single lead converted, and I almost always convert calls (which tells me that none of these people actually had a probate case or one I would take). When I signed up, I got approval from the sales associate and management for a month to month term, but they would only approve over the phone. On top of that, I explicitly accepted the agreement in writing by stating: "I accept one year." After the first month I called to cancel, because the two or three calls I received were not even adjacent to my practice area, at which point I was told I couldn't cancel without buying out the contract. I told them to check with the management on my month to month approval, and I was told 'there are no notes.' Again, in August of 2023, I emailed demanding to cancel, at which point I was told I could cancel if I paid 60% of the remaining contract. I told them I would just finish out the year at this point, rather than taking a $8k+ bath. In writing that I wanted to cancel (twice), in writing that I was only agreeable to one year term. Guess who auto-renewed? I was charged an additional 5 months. I called, they told me to pound sand, read the contract. I went through the entire situation. Pound sand. They also sent me a spreadsheet with all of the good work the profile has done (the 13-17 original leads with $0 to show). They also include the email chains where I say "I approve 1 year," and where I requested to cancel in writing back in August 2023. They then tell me they are also going to charge me for September because I didn't request cancellation in writing within 30 days.

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INVESTIGATIVE DEMAND! AVVO unlawfully INCREASED the monthly amount I previously authorized them to debit from my Discover credit card after I properly discontinued attorney advertising services with AVVO. I protested to both AVVO and Discover; however, **** convinced Discover that the debit was lawful and the monthly debit continued. AVVO committed transaction card fraud against me (in a minimum amount of $2,100) using Discover, or with Discover's wilful complicity, in the process.I am herein demanding copies of all similar complaints filed with the BBB against AVVO, as well as, Contact information for the filer of each Complaint. Thank you.

  Business Response

  Date: 06/12/2023

  Thank you for your feedback! Unfortunately, there was a miscommunication between the parties on the advertising services provided. As such, AVVO, has issued a check refund in the amount of $2275. Due to the nature of the refund, the process could take ***** days to complete. 

  Customer Answer

  Date: 06/12/2023

  
  Complaint: 20123936
  
  I am rejecting this response because: I asked for information from the BBB on similar complaints regarding AVVO unlawfully retrieving (debiting) funds from attorney client's credit card card and/or bank accounts.  This response does not provide the information requested.  Please respond appropriately.  Thank you.

  Regards,
  
  *************************

  Business Response

  Date: 06/26/2023

  Avvo has refunded this customer and we consider this matter closed.

• Initial Complaint

  Date:03/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website has posted inaccurate information about me and my business. The content is a review that is spam, not from a client and not in our area of practice. I have written to the company to remove the review and my personal information immediately and they have ignored my request.

  Business Response

  Date: 03/14/2023

  Thank you for your feedback.  We list publicly available information on our websites.  i.e. State Bar.  Currently you have very basic information listed on *************************************************************************************

  I do not see any reviews listed on your profile as stated here in your message.  Please review our Privacy policy here ***************************************************, if your have additional questions you may submit your inquiry for our privacy office to review.