ComplaintsforPSE&G

• Initial Complaint

  09/12/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I've had an issue with PSE&G for about the past year have had my meter changed and it still hasn't solved the problem, my **** goes from sky high to nearly nothing on a consistent basis and during covid my **** was estimated at very high rates, I've sent complaints to the board of utilities who in turn send it right back to PSE&G so it goes absolutely nowhere and nothing gets resolved

  Business response

  09/13/2021

   
  Customer previously contacted the ** *** regarding this issue and company responded to his multiple supplemental complaints. 
  
  Customer established his account 4/14/2020 for this electric only account with electric heat.  The account was estimated through 8/2020, due to Covid19.   An actual read was obtained 9/3/20 and customer was billed $580.00 for **** kWh of electricity.   
  
  Review of customer's actual usage history shows customer was under-estimated during the time of the estimated period. 
  
  7/2020 estimated 93 kWh at $21.61. 
  8/2020 estimated 87 kWh at $20.71
  10/2020 actual kWh at $138.91
  11/2020 actual kWh at $91.41
  
  In response to customers high **** complaint, company changed and tested the meter.  The meter was tested 7/16/21 and tested accurate at 99.7%. 
  
  The customer requested an account statement and company forwarded the statement to him on 6/25/2021. 
  
  Company has addressed customers billing concerns several times; however, customer does not accept the explanations.  Customer is being billed for usage on his electric meter.    
  
  Company left a voicemail message for this customer confirming all of the above and suggesting that he speak with hi property management company/landlord and request that they bring in an electrician to trace his wires and verify if his meter is supplying anything else in the building, and if so, what. 
  

  Customer response

  09/14/2021

  
  
  Complaint: 15858746
  
  
  I am rejecting this response because:
  
  
  
  
  Regards,
  
  
  *************************

  Business response

  09/22/2021

   

  The account statement is the audit - it supports how the customer has been  billed.

  9/16/21 a PSE&G investigator left a voicemail message for this customer; the customer has not responded to that call as of yet. 

  This customer also filed complaints with the NJ***.  Company responded to the *** complaints and they have been closed. 

  The meter was changed.  It was tested and found to be accurate.  In a case where there is high consumption, whether there is an obvious case or not, the company must **** according to what the meter registers.  In all matters of billing,the meter is used as the final means on which consumption is based. 

  Company's position is that the **** is correct. 

  Customer response

  09/23/2021

  
  
  Complaint: 15858746
  
  That's complete nonsense I answered the voicemail that was left and my question remains unanswered by PSE&G , I was told that my July **** would be estimated because it needed one billing cycle for the new meter to register however I received a **** in early September with both July and August estimated and yesterday I received my second **** this month from PSE&G billing me for July and August for over $500 although I paid both the July and August amounts that they billed me, also PSE&G told me that at times they don't have access to my meter and my building tells me that's not true so it seems to me they both need to gry on the same page!
  I am rejecting this response because:
  
  
  
  
  Regards,
  
  
  *************************

  Business response

  09/23/2021

  
  Customers meter was changed 7/12/2021.  The account was estimated 8/5/21 - $53.49 and estimated 9/3/21 - $20.76.  An actual read was obtained 9/16/21.  The two estimates, which were too low were cancelled and customer was rebilled for the period of 7/11/21 9/15/21 in the amount of $502.86. 
  Customer made a $180.00 payment on 7/26/21.  The account balance at that time was $1505.89.  His next payment of $60.00 was on 9/7/21.  There was no payment in 8/2021. 
  The customer has also filed two complaints with the regulatory agency, NJBPU.  Company provided responses to those complaints and they were closed. 
  Customers **** is correct. 
  

• Initial Complaint

  09/11/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello PSEG exec office My September **** arrived with MAJOR error. It's 749.72$. And that's WITH my 77$ and 23$ universal service fund assistance. My normal monthly **** is 280$August 2021 monthly **** was -15$ , meaning for some reason PSEG owed me money that month. So no payment made. Now September, 749$? . I do not owe PSEG this amount. I have no idea what's going on with your system I have never been late on my pseg **** payments this past year. I'm on equal payment plan. And also a 12 month , 1200$ installment increase of 100$ a month to my **** to pay off the 1200$ back dues My **** has been a stable 280$ for a year now until August 2021 it was -15$ then September 2021 (this month) almost 750$ I want this error to be fixed immediately There is something extremely wrong in the system I'm retired and live in ss retirement benefits. And hard financial hardships. Thus I'm on the government assistance of *** Please fix this. I uploaded a photo of my ****

  Business response

  09/22/2021

  
  The most recent invoice was higher due to the Equal Payment Plan balancing month.Consumption was $580.14 more than what was billed over the last 12 months resulting in a total amount due of $749.72.
  
  Our records indicate that a payment arrangement was issued for $100 down and $107+current **** for six months.
  

• Initial Complaint

  09/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During July 2020, PSE&G came to my residence to inform me that the transformer which is located on my property and the neigh property. The transformer was on fire and they needed to access my yard with a bucket truck. They informed me that any damages to my landscape and any removal of trees that they would seen theyre landscaping team out to fix and remove. While in my yard they cut down several big branches from the neighbors yards and left all that debris in my backyard. The PSE&G, provided a phone number for myself and the neighbors to call in the event someone didnt come out to remove the debris. Ive made several attempts to get PSE&g to come back and remove the debris and fix the damage to my lawn due to the huge bucket truck they drove onto my backyard. Also while they were on the bucket truck, they continuously got caught on my electric cables which hang low in my yard. I spoke to customer ********************** reps and supervisors but no one has came back to my property,it mid Sept now

  Business response

  09/17/2021

  PSE&G cleaned up branches and tree limbs on the property.  PSE&Gs landscaping contractor will make repairs to the tire ruts in the grass.
  
  The low wires are telecommunication or cable television.
  
  The customer was informed via voicemail.  The customer has not returned phone calls.

  Thanks.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩