Complaints

This profile includes complaints for Franklin Memorial Park's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Franklin Memorial Park

  Route 27 & Cozzens Lane North Brunswick, NJ 08902

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  Franklin Memorial Park

  PO Box 7076 North Brunswick, NJ 08902

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about the maintenance of Franklin memorial park cemetery. My 9 year old nephew and his 9 year cousin ************************* and ***************** were buried 2 years ago. Their grave marker was installed roughly 10 months ago. Everything has been okay except the past 5 months Im assuming what looks to be a new burial disturbed my nephews grave marker. There are wheel barrel marks that are about 2 ft deep all around them. They also carelessly ran over the grave stones and now they are slanted and half way buried underground. We have called multiple times and spoke to a sweet older lady that is trying her best to help us but nothing is being done. This is very disrespectful and rude for maintenance workers to do this and not fix the issues immediately if it was done by accident. For this to be the same after 5 months and several complaints is unacceptable. Im heart broken by the passing of my nephew and his cousin and have to look their grave stone half way buried into the ground. Im asking that they please fix this ASAP. I noticed other new recent burials today so there is no excuse for them not to fix what they have done. They should be ashamed of themselves. I will never lay to rest any friend or family member in this poorly ran cemetery.

  Business Response

  Date: 04/04/2024

  We are well aware of this complaint as the family has visited our office and the site with our workers. This is a cemetery and during wet times especially the winter months when we need to open ****** it can cause damage to the turf and existing grave sites. Once the grounds dry out we will be able tend damage caused during the winter. We have many, many ****** to tend that were opened this winter. As you know this has been a very rainy spring so far. We just opened 6 ****** in the last 3 days and even though we take precautions such as laying down plywood for the trucks and backhoes to drive on some damage cannot be avoided and must be dealt with every spring. We ask for families to understand this especially this time of year. The grave site *** not get back to "normal" until we can fix damage, add top soil then plant new grass seed.  When we opened this families grave for them if it was during wet weather we very well *** have damaged other families ****** at that time. Most families understand that this is a cemetery and there is nothing to be done but repair any damage that is caused when can access the grounds without causing more. 

  Respectfully,

  *************************

  President

  Customer Answer

  Date: 04/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************