ComplaintsforAce Depot LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
ordered two calculators....received one refurbished. Want full refund. Tried calling and leaving messages....no one calls backBusiness response
04/19/2024
Very sorry for the late email but we had trouble receiving these inquires and we are circling back to make sure any and all customer issues have been resolved.
Please feel free to reply back here OR call ****************** OR Text ?**************?
Thank you and our apologies on any delay.
-**********;Initial Complaint
07/27/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Ordered a cash register... returned it for refund... never received refund and they took the cash register back... looking at the reviews this company have repeated the same act towards other clients.Initial Complaint
06/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered one cash register (for the place I work at) using my personal credit card. Long story short, they sent me 3 registers and charged my card three times. When I called the company after the 2nd register appeared, I was told I would receive a return authorization label in my email. I never got the label and received a third register. I called again, and was told again, I would get an email with the return authorization label. I did call my credit card company to dispute the 2nd and third charge. When they got notice of this, I was sent a nasty email.. I did call them at the number provided and got no answer. I returned an email to them at this point, going over how I ordered one and got three. I can't seem to get the return labels to return the 2 registers, the 1st order was placed on 4/26/2022. Later in the day I got another invoice in my email for a second register. I didn't notice this charge, as I was not expecting it. It wasn't until the 2nd register showed up, that I noticed the charge. On 5/2/22, the 3rd register was sent and charged to my card again. I received 2 charges of$335.64 and 1 of $299.00. I did not dispute the first charge of $335.64. Their customer service reps were Max and Austin. Anything you can do to help me get these 2 registers returned to them would be much appreciated.Business response
04/30/2024
Our apologies for the lack of reply to this claim. We are trying to address any old issues that *** exist. Can you please provide me with a order # so I *** provide an immediate resolution.
**********;Initial Complaint
09/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Placed an order with Ace Depot on June 7 They claim *** delivered on July 17. I never received it. I tried putting lost claim with ***. *** said Amazon is responsible, since Ace Depot purchased it from Amazon I called Amazon and told the problem. They said Ace Depot needs to contact them so they can look up the order number. That is the only way I can get a refund or replacement. I called Ace Depot many times and emailed many times. All I get is lip service and they still haven't called Amazon. I am out money and product.Business response
04/19/2024
Very sorry for the late email but we had trouble receiving these inquires and we are circling back to make sure any and all customer issues have been resolved.
Please feel free to reply back here OR call ****************** OR Text ?**************?
Thank you and our apologies on any delay.
-**********;
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
38 total complaints in the last 3 years.
35 complaints closed in the last 12 months.