We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Photographer

Picture Perfect NJ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2024, Donna M. of Picture Perfect NJ came to **** ******* ****** ****** to take 8th grade graduation pictures and a panoramic picture of the entire 8th grade. On June 12, my son brought home the pictures. The 8th grade panoramic is blurry and there are multiple children who cannot be seen as the children were not lined up properly. It is blurry to the point that it is not possible to recognize some children. I reached out the same day to Donna to inquire if new pictures would be taken and if not, I advised I wanted my money back. I also contacted our PTA who had also reached out to Donna. Donna finally emailed me back 2 days later and advised she would request my refund. She also notified our PTA president that she would be refunding my money. Over a week goes by and I do not receive the refund so I follow up again on June 22, a few days later she responds that she is checking with accounts payable to find out the status. Again, I hear nothing back so I follow up yet again on July 5. She responds today saying if I want a refund i have to mail the photo back. It has been almost a month since my initial email and this is the first time she is mentioning that I need to ship the photo back. It is of use to her nor is it to me but it will cost me more to ship back to her due to the size of the photo than the refund. She is just trying to get out of refunding my money which promised back on June 14, 2024. If the photo was a stipulation of the refund that should have been mentioned day one. I have advised I will leave the photo at the ****** ****** or with the PTA to get my refund. She has not responded. She took money for a service that was not provided. I would like my money refunded and I am happy to leave the photo for her where she dropped it off at the ******.

Picture Perfect NJ is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.