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Business Profile

Heating and Air Conditioning

Prestige Air Heating & Cooling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had 2 new seperate zone mini splits installed and one of the zones is making some bad buzzing noises and airplane noises. These guys installed these units less than a year ago and basically refused to fix the issue saying it's normal even though upon research it's anything from normal especially when my 2nd zone doesn't make one noise at all

    Business Response

    Date: 02/07/2025

    Dear BBB,
    We sincerely apologize for the delay in our response to this complaint. We were working directly with the customer to resolve the issue, and unfortunately, our communication fell behind as we focused on addressing the concern in the most effective way possible.

    Regarding the complaint, we installed two separate mini-split zones for the customer less than a year ago. The customer reported that one of the zones is producing buzzing and airplane-like noises, which they believe is abnormal. Initially, we informed the customer that the noise could be due to cold weather and was considered normal. However, after further investigation, we recognized the need to address the concern more directly.

    We reached out to the customer and scheduled a time for our technician to assess the situation. On January 23, 2025, our owner, Shadi, and our technician, ****, visited the property. They were unable to replicate the buzzing or airplane sounds described, and the units appeared to be running smoothly. However, to ensure a thorough diagnosis, we recommended having a Mitsubishi-certified technician conduct a full examination of the units.

    We have already contacted the Mitsubishi technician and are awaiting their availability for a site visit. Once a date is confirmed, we will inform the customer and schedule the visit to resolve the issue.
    We understand the importance of resolving this matter and are committed to ensuring the customers satisfaction. Please be assured that we are addressing the problem with care and professionalism, and we remain dedicated to resolving the issue.

    Thank you for your understanding, and we truly appreciate your patience as we work towards a resolution.

     

    Best,

    ******

    Prestige Air Heating & Cooling LLC

    Customer Answer

    Date: 02/07/2025


    Complaint: 22818488

    I am rejecting this response because:
    Once everything is corrected I'll close this case. 


    Regards,

    ****** ****

Prestige Air Heating & Cooling, LLC is NOT a BBB Accredited Business.

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