Complaints

This profile includes complaints for Advisors Mortgage Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Advisors Mortgage Group, LLC

  1411 Highway 35 Ocean, NJ 07712-3545

  
• 

  Advisors Mortgage Group, LLC

  15615 Alton Pkwy #450 Irvine, CA 92618

• 

  Advisors Mortgage Group, LLC

  407 Pine Street Red Bank, NJ 07701

  
• 

  Advisors Mortgage Group, LLC

  518 Main St Ste 106 Boonton, NJ 07005-1794

  
• 

  Advisors Mortgage Group, LLC

  127 Route 23, Suite 20 Hamburg, NJ 07419

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2, 2024, my mother, Mrs. ****** *******, tragically passed away in a vehicle accident. As her son, I am responsible for managing her financial affairs, one of which concerns her home located at ****************************************************************************. Advisors Mortgage Group previously agreed to a reverse mortgage (Loan No. *******) on this property, which remains vacant. However, I am unable to finalize this matter without assistance from your company. I am unable to get in touch with a Person to finalize this reverse mortgage. I have called ************ many times and have left many messages but no one calls me back. I have no email address or any other number to contact. I am trying to be responsible in this matter, this company should try to do the same.

  

  Business Response

  Date: 11/14/2024

  Advisors Mortgage Group originated a Home Equity Conversion Mortgage (HECM) for the property described in this complaint on September 24, 2014 .  The mortgage loan was sold shortly afterward, and the servicing transferred to Reverse Mortgage Funding, LLC.  *********** has had nothing to do with this loan since that time, and are unaware of who the present servicer may be. 

  We regret that we do not have more information.  However, monitoring the mail may prove helpful, since monthly statements are typically issued for HECM loans.

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My realtor got me in contact with ************************* from Advisor's Mortgage as I was looking into what I could get financed for or what the *** purchase price of a home would be under my name. Not once on the initial phone call I had with ***** did she say she would be doing a hard pull on my credit to look into my details. I had assumed it would be a soft pull, but then I got a notification on my phone that it was a hard pull while I was talking to her. At the time I felt like I had to work with her since my credit was already pulled and affected by this. So I worked with ***** to get her the documents she had requested as well. Several weeks go by and she had not gotten back to me. I emailed her on December 6th asking clarifying questions and she got back to me on December 14th stating she was ill and had helped family out but would get back to me the next business day, however she never did. Almost 3 weeks later I email her back to close out my application and remove the hard pull on my credit as I was not going to be conducting further business with them. Their ************************************************ stated that they would not remove the hard pull as they feel it was the correct thing to do. I do not agree with this, as I was just looking for preliminary information to start with before I would move forward with them as my mortgage company. I want this hard pull removed from my credit, ***** ghosted me when she could've easily handed my application off to another person within her branch if she was so ill, it's not fair to have it on my credit report for 2 years before falling off.I filed a complaint with the **** as well, however the company's response there did not resolve my issue.

  

  Business Response

  Date: 01/19/2024

  Advisors Mortgage Group previously addressed Mr. ***** complaint.  We had apologized for the delays in communication with ******************************************** of our *******, ** branch office.  ****************** fell unexpectedly ill, which accounted for her lack of communication with ************ during that time period.  While her active loan pipeline certainly would have been handled by others in the branch, ************ had not yet made any loan application with our company.  We offer this as an explanation rather than an excuse, as an out of office email message could have directed inquiries to another individual in the office; and for this we do apologize.  However, a phone call to our *************************** office or our Headquarters in Ocean, **, would have quickly put ************ in touch with another individual who could assist in Ms. ******** absence. 
  
  *********** began working with ****************** in November to obtain general information about the various loan programs available for which he might qualify, as well as to determine his price range for homes that he might consider purchasing.  As part of the prequalification process, a credit report was run with Mr. ***** permission.  ************ did not ask if this was a hard or soft inquiry, but assumed it would be a soft inquiry that would not be visible on future credit reports or affect his credit in any way, however small.
  
  For mortgage loan prequalification purposes, Advisors Mortgage Group assesses a potential mortgage applicants credit using a hard credit pull as we did with *************  By contrast, soft credit pulls are run without the consumers knowledge, and are utilized for review of existing accounts, such as for post-closing quality control reviews; or when pre-screening a consumers credit to determine whether to extend a firm offer of credit.
  
  Again,we regret the unfortunate lack of communication in this situation, and we hope that this information is helpful in explaining our position.

  Customer Answer

  Date: 01/19/2024

  
  Complaint: 21136152
  
  I am rejecting this response because:
  My credit score was adversely affected by Advisor's Mortgage Group.

  It was never made aware to me during the initial phone call with ******** that it would be a hard pull on my credit from the get go.

  Due to her falling ill and the lack of communication from Advisor's Mortgage Group on the matter I want the credit inquiry reversed from my report.
  
  
  Regards,
  
  ***************

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used this company as my mortgage lender and theyre the worst at providing accurate information. Initially set up my account to be on auto pay, one of their representatives confirmed I was set up on auto pay; come to find out my account was not set up on auto pay and Im behind on my payments. They report me to credit bureau, it negatively impacts my credit score. This company did not bother to make a simple phone call to be to let me know my payments were past due. Only after I caught up on payments did I receive a letter that my account was past due. Setting someones account to auto pay and providing basic information are simple things, and this company struggles to do that. Furthermore, when settling my account, they continue to suggest I pay their late fee when 1. It was their s**** up. And 2. They agreed to waive late fees because they understood (at least the initial person I talked to). This tells me they dont make simple notes in their system; continuing the same theme, they fail at basic communication. Im happy that Ill be getting away from Advisors mortgage group now that Im selling the house but the experience has been awful and could be better is they put forth the slightest effort. I used the branch in ***********, ** but also had to call their headquarters to resolve these issues. I hope I can get my credit score corrected because this issue could have been easily avoided is they just COMMUNICATE.

  

  Business Response

  Date: 01/12/2024

  *************************,
  
  Let me first apologize that our ******************** did not properly set up your ACH payments as you requested in September.  However, we did notify you of subsequent late payments which should have prompted a response from you concerning the delinquent status your loan.  Our records indicate that you spoke with a representative on November 20; and while two installments were outstanding on that date, you authorized a phone payment for only one, and indicated you would call back with a date to begin future ACH payments, which you did not do.  Again, on December 15, two installments were due, yet you authorized payment for only one before the loan was finally brought current the following week.
  
  As a new loan, no derogatory information was reported to the credit bureaus for the first 60 days, nor were any late charges assessed during that time period.  Afterwards, even though subsequent payments continued to be made more than 15 days after the due date, we waived all late charges except for one as an extended courtesy to you. Note that due to the reporting cycles, only one late payment was reported to the credit bureaus for the November installment.
  
  We feel that every courtesy was extended in this situation, and that the credit reporting was accurate and appropriate in reflecting the payment history.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a reverse mortgage with Advisors Mortgage Group. My problem is not with the reverse mortgage. My problem is with mailings that they continue to send that are alarming, threatening and misleading. The notices refer to a home warranty policy.Upon reading the notice, one would believe that there is a problem with your home owners insurance. When you call out of concern, you learn it is just a tactic to get you to call to sell you unnecessary insurance, such as insurance on appliances. I have asked the company on several occasions to cease in sending me these type of notices , however they continue to do so. I want these alarming notices to stop.

  

  Business Response

  Date: 02/01/2023

  Advisors Mortgage Group does not mail insurance solicitations of any kind.  We do not endorse any such company, nor have we authorized any third party to use our name in its advertising.  Advisors Mortgage Group does not share customer information for marketing purposes; however, since mortgage information is available through public records, advertisers may reference the name of a consumers mortgage company or loan servicer as a tactic to give a sense of urgency to their advertising, or to trick consumers into believing the ad is an important notice pertaining to their loan.
  Consumers are urged to read all solicitations carefully, and take time to consider the costs and benefits of insurance products and services before making a purchase.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year I entered into a contract with this mortgage company as my lender. I have mortgage documents on april 14th showing all the numbers that were run and when the lender should have known of potential approval or not. The house was a new construction and took long to complete but was available in September to move in. My lender has taken more than 2 months of dragging me around telling me to repair my credit and all the while knowing I have no place to live and was renting week to week costing me tens of thousands. He never once brought up the approval being an issue and strung us along for over 2 months to then at the end to issue a denial and say the price was always too high for the house. He had no regard to my family or time. I have a 4 month old premature baby with serious health issues and he could have told me in April 3 months before she was born that we needed to back out of the house if he did his job.

  

  Business Response

  Date: 12/13/2022

  We regret that you had an unsatisfactory experience with Advisors Mortgage Group. We strive
  to help consumers achieve the dream of homeownership, but unfortunately, we are not able to
  approve every loan application. As you stated in your complaint, credit was a concern, and this
  was brought to your attention at the beginning of the application process. The loan itself was
  marginally qualified when the application was submitted in April. An increase in the sales price,
  coupled with qualifying income verified to be less than what was stated on the application
  caused the loan to be outside of the guidelines for approval.

  Customer Answer

  Date: 12/15/2022

  
  Complaint: 18513301
  
  I am rejecting this response because: nothing that you have said excuses the lenders time frame and what he told me and my wife.  He said the approval was never in doubt and he only needed improved credit scores of around 40pts.  my score went up over 50pts and then he said he had an approval if we put 20k more down.  we were always upfront about the money available and he knew we did not have that 20k yet he was using that for an approval.  he wasted our time when the denial was always going to happen.  

  nothing about our finances changed for the worse or the price of the house change since september so why did i need to wait until december for a denial.  does a lender not have to work in a timely *****.  I do not care about the denial because the house would have been too expensive but why did the lender make me waste so much money trying to get an approval when we always were going to be denied.  I do not care about the denial.  I care about the 6k a month in short term rentals i wasted and boarding my dog for **** a month and storage unit costs when I could have had my denial right away and moved into a long term  lease.  I do not accept that the time line the lender worked in is acceptable or maybe even legal in a civil case.

  He had more than 2 months to work on the approval for the loan and got my credit score improved above what he wanted and knew everything about the house and loan appilcation with nothing changing and only him working on it.  That needs to be explained why he took so long.

  
  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stated a request for a reverse mortgage in July I signed a good faith agreement on the 22nd of July as well as taking a credit counseling course that cost me and had an appraisal done which also cost me money! Then I was continually asked for more documentation which I provided immediately!! Then I get a print out with no cover letter showing my lowest score with experian when my transunion score is 723 and my equafax is 694. The only things showing I owe for on my credit report is my home and about $350.00 for my security system!!!! I have just my regular payments for utilities, insurance, *********** Now here it is October 31 and ** told now after spending money and taking time off from work they tell me they cant help me!!!n

  

  Business Response

  Date: 11/03/2022

  Unfortunately, we are not able to close this reverse mortgage loan as it was submitted.  This property did not appraise at the estimated value; and due to market volatility, certain loans may no longer qualify. 
  The Notice to Home Loan Applicant discloses a consumers credit scores, the name of the credit reporting agencies, and other information as required under the Fair and Accurate Credit Transactions Act (FACTA).  Advisors Mortgage Group provides this Notice to all applicants in accordance with federal requirements.