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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive been trying to reach someone about my car warranty for the past six months I get no responses they hang up. They dodge my calls no one follows up. My warranty is going to be up before I get an answer.Business response
01/31/2024
I have to talked to ******* and have scheduled an appointment to diagnose her over head lamp light not working for February 10, 2024. I have answered the questions about the extended vehicle service contract. We will not know if it's covered until vehicle comes in.
Thank you.
******************* GM
Initial Complaint
07/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A title still has not been issued due to fault of the dealership. They took the vehicle as a trade in 1 week before I purchased on May 16 2023. After a not so pleasent sales process I signed the paper work and took it home. 3 weeks pass and no title arrives. I was unaware of any issues. I called, no reply. 2 days before expiration I was told to come pickup a 2nd set of temps that could ONLY be issued on date of expiration. I had to cancel a job. They claim the title had incorrect milage and tried to contact the pervious owner with no reply. I am now on my 3rd set of temps (Expire Aug 11) I was told I cannot have another set. I live 3 hours from the dealership ****** **) and am given less than 72 hour notice to travel down. I will be away during this expiration. This has put an extra **** miles on the vehicle, toll bills, full gas tanks, an early oil change and loss of income. I cannot sign up for emergency services without a real plate. I was told they will take a loss on the vehicle and I can be put into something else by my sales man, since then I have gotten no responses. Ive made payments on the vehicle and took out a loan, it will have to be sold out and reapplied for. I may not be accepted again due to my credit history, and my cosigner having a large debt to income ratio. There are safety concerns about the vehicle such as stripped and missing lug nuts/studs, and very uneven breaks and tires. There are electrical problems in the rear lights and steering wheel but I do understand it is used and will not be perfect nor covered under a warranty. It was listed under Safety Certified Vehicles on their website. At time of purchase I was informed they could not tell me what my payments and lease term will be until I called my insurance company to switch it over. I run a small business, and this has severely impacted my personal life, and my team. I am unsure who to reach out to local to the dealership as I live out of state.Business response
07/24/2023
We have handled the concern from this customer. We changed the vehicle.
Thank you
******************* GM
Customer response
08/01/2023
Complaint: 20327283
I am rejecting this response because:
I have now spent **** at this business, my past loan is still not paid off, a new loan has been opened. Not only was I very unhappy with the vehicle I had to take home, the transmission slips, it has man y electrical issues and will need to be serviced under warranty ASAP.
Regards,
*************************Business response
08/12/2023
We have relooked at the car and have found no issues with this vehicle. We will monitor this situation closely. At this point we will make sure the rest of the process goes smoothly.
Initial Complaint
07/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a used car from them three months ago. They do not have the title the car cannot be registered. I am stuck with a car that I cannot register because they cannot get the title from the previous owner. They been giving me temporary plates, but now they cant give me anymore. so they are not doing nothing to compensate me. They wont take the car back Im stuck with a car and a loan payment and I cant register the car or sell the car. They are car dealership and sold me a car that they have no title for. On top of that they made me pay them to get my plates and to register my car so I paid them for nothing. They rob me all around.Business response
07/24/2023
We have settled the complaint for this customer. We changed the vehicle.
Thank you
******************* GM
Initial Complaint
02/27/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Date of Transaction: 10/29/2022 Stock Number: FM104031A Issue: DCH Required me to pay a "Government fee" of $411. They explained that this fee was for them to process and provide vehicle registration and license plates. They explained that this was a required fee and would not allow me to take the fee off and register the vehicle myself. I bought the vehicle on 10/29/2022. The vehicle's temporary registration expired ************************************************************************ plates until mid December. At that time, DCH explained the Colorado DMV required DCH to have me sign and return a ***** of ******** form which would allow them to act on my behalf when dealing with the **** DCH asked me to sign a "blank" copy and allow them to complete the rest. The form is required to be notarized, and I was told they would notarize my blank copy as they have a notary on staff. This felt illegal, so I signed and notarized a complete form and mailed to them. DCH has been unresponsive and unwilling to help, with responses such as: "We got word from the ****..they also mentioned it will take 1.5-2 months".DCH will not provide me any further information and has begun ignoring my request for updates. The *** states specifically: NOTICE TO AGENTS: BY EXERCISING POWERS UNDER THIS DOCUMENT, THE AGENT ASSUMES THE FIDUCIARY AND OTHER LEGAL RESPONSIBILITIES OF AN AGENT UNDER ************.DCH has a fiduciary responsibility to act in my best interest and is not doing so. I just want one of the following:1. Return of my funds paid for registration/plate 2. My registration or platesBusiness response
03/07/2023
************,
To reiterate our conversation today, we are currently working on your Colorado DMV, and we will refund you the $411 DMV Fee. We understand your frustration, and we apologize for the inconvenience.
Thank You*******************
Customer response
03/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. Upon receipt of the license plates, and the refund, I will be satisfied with DCHs response and handling of the matter.
Regards,
***************************Initial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I WAS AT THE DEALERSHIP MONDAY NIGHT, THE ***** REP SHOWED ME BASED ON THE **** OF VEHICLE I WAS INTERESTED IN HOW MUCH THE MONTHLY PAYMENTS WOULD BE BASED ON MY DEPOSIT. HE THEN HAD ME SIGN THE PAPERWORK FOR THE CREDIT CHECK AND WHEN THE ***** CAME BACK, I TOLD HIM I COULD NOT AFFORD IT AND I WAS TOLD THERE WAS NO GOING BACK ON THE DEAL. I CANNOT PAY FOR THIS AND I HAVE EXPRESSED MY CONCERNS (OVER THE ***** & IN PERSON) TO MULTIPLE EMPLOYEES AND NO ONE HAS HELPED ME. I KEEP BEING TOLD THAT THE **** CANNOT CANCEL WHICH IS NOT TRUE BECAUSE I CALLED THE **** AND THEY TOLD ME THE CANCELLATION HAS TO BE DONE BY THE DEALERSHIP AND MY CONTRACT STATES IT CAN BE CANCELLED IF THE SELLER AGREES.Customer response
03/09/2022
I am reaching out because I would like the complaint I submitted to be retracted please.Initial Complaint
12/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Less than one month ago I went to their dealership to service my car. I always go there to do my Buisness. I had to replace the engine cover and the fender liner of the car. And as well as change the lock actuator. I paid close to $700 for the service plus they charged my insurance another extra about $1200. So close to $2k worth of work. Few days ago it wasnt even a complete a month. My fender liner came off as I was reversing out of my driveway. They are claiming I hit something, which clearly is not the case. It came off and it got broken as I was backing out of my driveway. They are refusing to replace it and asking me to pay for another one. Its insane how much they rip off the average person.Business response
12/18/2021
**************,
We value you as a customer, and it is important to us that you are happy with our Service. We have made the agreed upon repairs to your vehicle.
Thank You
***************************Initial Complaint
09/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The last few years have been slowly declining and today was the last on September 22nd was the last incident. I am extremely unhappy as every time i have visited your service center either for a recall or small things, i do not bring big things to your center anymore because, i am always given a hard time or they cant fix it. Today was extremely frustrating as i purchased the parts yesterday to repair my car cylinder for the lock i was told it would be taken care of today, i went in was told i have to wait a few hours with service, not only that i was blamed for it being my fault for not having an appointment on top of it sounding like a quick job to program it and be done it was not. I was not aware of that or an needing an appointment either. I was already given and attitude. More can be discussed, i would like to hear from ***** the director, as the service manager had done this to me. I am extremely upset.Business response
09/30/2021
**************,
As per your request, ***** Laga contacted you to review your complaint.
Thank You
***************************Initial Complaint
08/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a 2017 Honda CRV from the three year lease we had on the vehicle on 11/17/20 We have not received our permanent license plate and title Sales person said there was an issue with the leasing finance company, *** **********, where DCH Honda is waiting for a notarized odometer statement with the correct milage from *** ****. We have been following up every few months and then we receive updates from the salesperson. We would like this resolved ASAP, as it has been 9 months since we bought the car and have been making payments and yet we don't have a permanent license plate or title.Business response
08/16/2021
Mrs. *****,
We apologize for the delay in your Registration. We were able to secure all of the documents and your registration is now completed. We appreciate your business and we are hopeful that we can continue to business in the future.
Thank You
Bobby K******Customer response
08/16/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I appreciate DCH Honda Paramus quick response to my claim.
Regards,
**** *****
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Customer Complaints Summary
17 total complaints in the last 3 years.
8 complaints closed in the last 12 months.