Complaints

This profile includes complaints for Hyundai of Paramus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hyundai of Paramus Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hyundai of Paramus Inc

  234 Route 4 E Paramus, NJ 07652

• 

  Hyundai of Paramus Inc

  315 E Route 4 Paramus, NJ 07652-5104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased Hyundai Tuscon 2021 from the Paramus Hyundai on April 17, 2021. I signed the deal that day and took the car with me. I was not provided terms and conditions and was not provided disclosures prior to signing the deal and taking the car despite my requests. I complained to the sales representative in writing via text about all these missing documents on April 19, 2021. In addition to this, I was not advised that my new leased car came with a complimentary maintenance for the first 3 years or 36,000 miles that included Engine oil and oil filter changes, Tire rotations, Multi-point inspection, and Hyundai Genuine Oil filters & Hyundai Recommended Oil. Because of this lack of disclosures, I ended up paying for these services out of packet for those 3 years. I have submitted a complaint to Hyundai and have requested some form or refund for this and they have not addressed this matter nor contacted me despite my multiple follow ups. It is a consumer rights violation not to provide proper disclosures prior to signing a deal and not disclose services that are included in the contact.

  Business Response

  Date: 10/29/2024

  We have no history of customer ever coming to us for oil changes on the service end or we would have communicated to her regarding the oil change plan. Cannot answer for the sales team 

  Customer Answer

  Date: 10/29/2024

  
  Complaint: ********
  
  I am rejecting this response because I made it very clear in my original message that I was not provided with information at ALL about the service maintenance and disclosures were not provided upon payment and signing the deal. 

  Business Response

  Date: 11/01/2024

  Good morning,

  We are sorry to hear about your experience with your previous 21 Tucson.  At this time we are unable to offer a refund for maintenance provided to your Hyundai.  We understand how frustrating this must be, however, the Hyundai warranty is listed for you on the window sticker you received detailing everything your vehicle has.  I attached the window sticker that shows how much maintenance is included with the vehicle. We completely understand that this does not remedy your frustration and if I were in the same situation I would feel the same. Again we apologize and hope you enjoy your weekend. If you would like to reach me directly you can call me at ###-###-####.

  Respectfully,

  Marilyn B*****
  *******************

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this dealership on Jun 28 to lease a vehicle, we agreed with the salesperson that money out of pocket will be as follows:$500 down $ 360 first month payment $ 230 for *** The salesperson asked me $400 for DMV, I told him it's only $230 because I searched up online then he said whatever is left from the$400 I'm paying, the dealership will refund me the difference, as of today the did not honor the dealand I'm still waiting for the refund. I contact them but they refuse to refund me.

• Initial Complaint

  Date:05/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction and frustration with the recent experience I had regarding a serious issue with my 2021 Hyundai Palisade. As a loyal Hyundai customer who relies heavily on the vehicle, the situation I am about to describe is very frustrating. After just 3 years of use, the paint has begun to peel off in large patches, leaving the vehicle looking unsightly and unprofessional. Upon discovering this defect, we contacted our local Paramus Hyundai dealership, expecting the issue to be resolved under the terms of the manufacturer's warranty. However, to our disbelief, we were informed that the peeling paint is not covered by the warranty. This response is simply unacceptable. Peeling paint on a vehicle that is barely 3 years old is indicative of a fundamental manufacturing flaw or substandard materials, and it should absolutely be covered under warranty.I demand that Hyundai take immediate action to rectify this situation. The peeling paint issue must be addressed and resolved at no cost to us.I filed a claim with Hyundai and they also communicated that this is not covered under warranty. They looked into a potential goodwill repair, but that was also denied. My confidence in the brand has diminished greatly. This is my last resort prior to seeking other legal channels.

  Business Response

  Date: 05/22/2024

  Customer would have to take up this complaint with Hyundai corporate as they are the ones who built the vehicle, we are just the service department, we just fix the vehicles. 

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a certified used car from Paramus Hyundai, and despite being well within the warranty period, the vehicle is refusing to pass inspection. Initially charged $1000 for inspection and motor vehicle paperwork, we now find ourselves unable to pass inspection a year later.Efforts to address this issue with the dealership have been met with hostility. The service department demanded $800 for diagnostics and showed reluctance to provide further assistance. Promises from our original salesperson, *****, and the manager, *********************, have gone unanswered or disavowed.Despite investing $150 in an oil change and undergoing additional repairs totaling $2500, the car still failed inspection. This ongoing ordeal, spanning over a year and a half, has been a profound disappointment. We've faced twenty unsuccessful attempts to resolve the issue, with our son forced to drive to ******, DE without inspection.We have reason to believe that Paramus Hyundai sold us a defective car. Had we gone directly to the ************************ immediately after the purchase, the inspection discrepancy would have been immediately apparent. However, they handled the paperwork, and we suspect they provided a fake inspection sticker solely to facilitate the sale.

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was involved in a hit and run, and I incurred damages to the right passenger door side of the car. I took the car for repairs to the Hyundai of Paramus where I originally purchased the car from. I was informed, the car was sent to their shop for repairs. The car has been with them for over a month. I have to constantly follow up to get updates. Most recently after many phone calls and follow ups on my end between the Dealership, the Bodyshop and the insurance, I was informed the car is ready and they are waiting for the final payment from the insurance company before the car is released. The Insurance company issued a check to the body shop which they already received and issued a second check which they sent screenshots of payments. The dealership will not release the car until the physical check is received which was sent to the body shop. The person assigned as my "Service Advisor" is extremely rude and not helpful. She gave me the number to the body shop so that I can follow up myself after telling me that they were waiting on parts and then tat all parts were received and then going back to they were waiting for parts. If this was the case, I would have taken the car directly to the body shop and not have to deal with the dealership. They should explain to customers that they use third party for repairs. At this point it will be almost two months before I get my car back for a damaged door. Thank you.

  Business Response

  Date: 01/02/2024

  Customer has since picked up her vehicle.  Vehicle is completed.

  Customer Answer

  Date: 01/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership make me to take maintenance service ($1,903) to get the warranty claim, but I am second owner vehicle and my Hyundai powertrain warranty expired already. This is Fraud and DateTimeline List 10/19/2023Engine issue and stop the car Contact to Hyundai Paramus for check engine warranty They told me is possible even second owner.Towing and bring to dealership Dealership make me take a $1900 maintenance to get warranty claim Paid $1,900 10/25/2023Call to dealership to check the status They claim the warranty and still pending 10/30/2023Call to dealership to check the status They claim the warranty reject and they reclaim 11/17/2023Visit the dealership to check the status Talk with service representative name *** He explain they still pending the warranty claim will take long time 12/1/2023Sent the email and text to dealer request update 12/6/2023Dealership contact me and notify claim reject and I have to pick up the car Pick up the car and paid $437 for diagnostics VIN # ***************** 2016 Tucson 1.6T Limited Mile: 92,628K Owner: ******************* ******************************************************* ************ Dealer: Paramus Hyundai *********, Paramus, ** ***** ************

  Business Response

  Date: 01/02/2024

  After reviewing customers file all maintenance recommended was preventive to customers time and mileage.  All services are approved and signed off on by customer.  We did submit Engine claim on behalf of customer as a goodwill because he was second owner but Hyundai declined the claim based off time and mileage.  There is nothing further we could do on our end as Hyundai Corporate are the ones who have authority to approve or decline the claims.

  Customer Answer

  Date: 01/02/2024

  
  Complaint: 21012599
  
  I am rejecting this response because; the dealership forced me to take the maintenance service ($1900) to a warranty claim, but originally, I was not qualified for the powertrain warranty due to the second owner.

  The dealership must provide this information to customers before recommending and forcing this service.

  At that time already the engine was already broken and not drivable, and there was no reason to take regular maintenance ($1900).

  The dealer ship lies to me that if I want to claim the warranty, I must take this expensive service.

  
  Regards,

  *******************

  Business Response

  Date: 01/04/2024

  we recommend and present the services to the customer before any work is done.  Customer approved the service work and service work was performed on vehicle. 

  Customer Answer

  Date: 01/08/2024

  
  Complaint: 21012599
  
  I am rejecting this response because: dealership didn't provide the correct information related to power train warranty coverage. At that time I don't need this service because engine was broken and check-engine light on. When I took those service, I expect the vehicle fixe with warranty as dealership explained but didn't fix anything. This case is a UDAP violation.
  
  
  Regards,
  
  *******************

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Paramus Hyundai yesterday, 10/7/23, because our car was not starting many times. My own mechanic checked it out the day before and said it seemed to be starting OK using both of our key fobs separately. Due to the need to have a car that works, and fear that being stuck someplace was stronger than my hesitation to go to Hyundai Paramus, because they had overcharged me in the past, I decided to go there. Upon entering the service area, and showing that the car didn't start, one mechanic said, I know what that is. Then I was directed to ********, who said he would waive the usual fee for checking out what the problems was, and asked me to wait around until they decided if they could fix it or not. about a half hour later, ******** showed me what it would cost to fix it - $2500 - and I almost fainted. Then he gave me a sweet talk about how he could take off the "Throttle bottle cleaning" and save me $350, and then give me $150 discount. I was so stunned I couldn't think. When I came back two hours later, the bill was still $2342. Then they tacked on $70 fee for using my credit card - I was given no warning about that. When I got home and studied the receipt, I noticed $1640 for labor costs, even though my car was being serviced from 10:27am till 12:08 pm - a little over 1-1/2 hours! Then they added $142.67 for misc. charges! I wrote to them using the chat feature and said that I felt abused, being a 72 year old woman, who was sweet-talked and ripped off.

  Business Response

  Date: 10/10/2023

  Got customer into service right away without and appointment.  We addressed all customers concerns.  We follow a labor time guide that we follow regarding performed services.  In regards to credit card fee, we have signage all over the building regarding this.  

  Customer Answer

  Date: 10/10/2023

  
  Complaint: 20711221
  
  I am rejecting this response because:
  
  I was manipulated into thinking I was getting a "deal". I did not understand what it was other than a starter motor that they were doing to my car. I believe their labor charge was for 8 hours not the less than 3 that my car was there. I was not told what the "misc. Charges" of $142.67 was for. I felt really cheated after studying the invoice after I got home.
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not go to this dealership. Our experience is very similar to the complaint below, if only we had seen it before hand. My 84 year old father received a receipt from the dealrship for $429 on 5/24/23 to order a replacement key for his 2017 Sonata. This includes the credit card surcharge. He was told another $200 for programming would be due when he picked up the key . After a month and a half of not hearing anything he went in and was told they still didnt have the complete key and didnt know when they would. They said He could call corporate to complain. In the mean time he went to a local private key place that made him a duplicate key for $125 in 15 minutes. I called corporate customer service on 7/26 on his behalf who referred the issue to the escalation ***** On 7/27 the escalation ***** said they would follow up with the dealership. We were asking for the key to be completed and the $200 fee waived as a good faith gesture for the length of time my dad waited, lack of communication and run around. On 7/28 the escalation department called us and said the dealership now has the key (surprise!) and they will not waive the fee because sometimes keys just take that long, sometimes a week, sometimes a month or two. In our case, over 2. She said the dealership would not give a refund of the parts if he did not pick it up and would bill him the $200 regardless. My 84 year old dad could have been shown a little respect, a little courtesy but was treated with disdain being asked to go from desk to desk for help but getting excuses instead when he had the nerve to ask for the status after a month had passed. It costs nothing to be kind. Managing customer expectations means being clear of what they can expect. We called another dealership to check how much they would charge for a key and suggested we go to an outside source. Please dont go to this dealership or you will be writing a review here yourself. Corporate is powerless against dealer

  Business Response

  Date: 07/31/2023

  to provide more accurate information, we would need vehicle identification number and customer name.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 15th, the engine on my 2017 Hyundai ***** Fe Sport Seized while my wife and daughter were in the car. I towed to Paramus Hyundai Tuesday I get a call they have the vehicle and will let me know the day of or the following day what was wrong. I received a call on May 19th by ***************************, service writer, stating my engine seized covered under warranty, then she states the catalytic converter, fuel pump belts need to be replaced not covered with warranty and I need to pay $5700 not including taxes. asking her follow-up questions, which she could not answer she became loud and upset, she told me it wasn't covered. After speaking with **** service manager, he said he'll get the catalytic converter covered but not the fuel pump and if the engine didn't start it would be my fault for not replacing fuel pump and then I would need to pay for an engine. after feeling like I didn't have a choice I agreed to pay $815 for the fuel pump, a few days later I get another call from ***** stating Hyundai Motor was requesting photos of my engine before a new one could be approved, this cost was $400 and it was up to me to pay it or the work could not get started, again, I agreed after weeks of back and forth. days before getting my car, I get another call by ***** stating my starter isn't working and that would be over $350 out of pocket. I told her I refused, and I would tow the vehicle after the engine work was complete, all of a sudden, the starter magically started to work. I picked up the vehicle on June 2nd. I paid out of pocket a total of $1338.69 for 2 hours labor of engine photos and the fuel pump. I was in contact with Hyundai Care numerous times, my case manager told me there was nothing he could do, i called again spoke with someone who escalated my case to possible fraud, there is no record of any request to take photos of the engine for the charge of $400. I have an open case now, but they can't do much and referred to the BBB for help to look into this matter.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd give -100 on a scale of 1 to 5 for my experience at Hyundai of Paramus if I could. I brought in my 2016 Hyundai Sonata into Paramus Hyundai for service on March 13, 2023. I spoke with a very nasty woman behind the counter. I told her I needed a replacement fob. She charged my credit card for $738 for the replacement fob. According to JD Power in this article dated 3/23, a replacement key fob should cost $125. Hyundai of Paramus charged $735, it took over a month for a missing part to come in, and then they wanted to charge $100 more for installation even though they never said there was an additional charge for installation on our receipt for $735. Also, they wanted me to wait an hour to out together the key fob. See the average key fob cost here: ***************************************************************************** 

  Business Response

  Date: 05/04/2023

  complaint has been handled per management with customer.