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Find a Location

Jaguar Land Rover Paramus has 1 locations, listed below.

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    Business ProfileforJaguar Land Rover Paramus

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/22/2017

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    405 Route 17 South, Paramus, NJ 07652-2900
    BBB File Opened:
    4/13/2006
    Years in Business:
    29
    Business Started:
    12/15/1994
    Date of New Ownership:
    3/6/2017
    Business Incorporated:
    1/11/2017
    Accredited Since:
    8/22/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 1702676 for this business, issued by State Department of Banking & Insurance

    These agencies may include:

    State Department of Banking & Insurance

    20 West State Street, CN-040

    Trenton NJ 08625

    (609) 292-7272

    http://www.state.nj.us/dobi/index.html

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Garth Brown, Customer Contact
    Contact Information

    Principal

    • Mr. Garth Brown, Customer Contact

    Customer Contact

    • Mr. Garth Brown, Customer Contact
    Additional Contact Information

    Fax Numbers

    • (201) 267-7115
      Primary Fax
    • (201) 265-9150
      Other Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a car back in October and was told at point of sale that I had to wait for my second key due to production concerns and that I was placed on a waiting list for the key. I received a letter back in January stating the keys are ready and to contact my dealer. I called on 3/1 and they told me to call back Monday due to her not being sure since the parts department was closed. I called today 3/3 and the lady at service told me they do not have the part and that I can be placed on the waiting list for a key. I was curious because I thought I was already on the list since October. Unfortunately she could not tell me if i was or not and told me to contact my rep. I called the front desk and they transferred me over but no one answered. I am beyond frustrated with this process! No one knows what the others are doing. Why would I receive a letter saying the key was ready and it is not? Why am I being asked if I want to be on a waiting list when I should’ve been put on the list in OCTOBER ! I purchased a brand new 2023 Evoque and the service I’m getting is ridiculous. I will be updating my google review because even though my sales experience was great the service now is terrible. Have a manager contact me.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    R. S

    1 star

    08/10/2023

    On or about October 16th, 2020, I Mr. ** purchased a Land Rover Discovery. The vehicle was purchased with written warranty which provided bumper-to-bumper coverage for the period of four (4) years or ****** miles. This complaint arises from JLR's failure to live up to its advertisements or its warranties. Because JLR has not honored its words or its guarantees, in this action, I brought claims for breach of express warranty, breach of implied warranty, violations to the ************************* Warranty Act (MMWA), 15 U.S.C. silcrow ****, et seq., revocation of acceptance, violations of the New Jersey Consumer Fraud Act (CFA), and violations of the New Jersey Motor Vehicle Warranty Action (Lemon Law). Within 5 months after purchase, I began to have problems with the vehicle's performance. due to these problems, I returned to vehicle to said dealership for repairs on or about six occasions, which kept me without my vehicle for about or around 11 days. These defects include, but not limited to, issues with the seatbelts, Eco Start-Stop feature defects, driver's window malfunctioning. ******'s side mirror not working, center screen freezes, water dripping from the rear view mirror. We were told that the problem should've been repaired and fixed the very first time the vehicle was brought in for service. The vehicle in question was paid in full. $74,783.03. To date, JLR has refused to repurchase the vehicle. The vehicle is a run away safety hazard on the road and JLR seems not to care about this. Not even performing in good faith, they are willing to consider their obligations to the consumers. When the consumer purchases a brand new vehicle, the consumer is not expecting for the vehicle to come with problems. We, on the other hand, asked for treat and we'd got tricked. This vehicle is not safe, reliable transportation. The vehicle does not conform to these warranties because it continues to suffer from the defects described herein plus more.

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