Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Longbridge Financial, LLC has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLongbridge Financial, LLC

    Reverse Mortgages
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.01/5stars

    Average of 67 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/26/2013

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Longbridge Financial, LLC is a national reverse mortgage lender and servicer that helps seniors responsibly utilize their home equity to address the financial challenges in retirement. 

    Products & Services

    Longbridge Financial offers a variety of financial solutions including FHA-insured HECM reverse mortgage, reverse for purchase, and their jumbo proprietary reverse mortgage

    Business Details

    This is a multi-location business.

    Find a Location

    Longbridge Financial, LLC has 22 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      61 S Paramus Rd Ste 500, Paramus, NJ 07652-1262
      BBB File Opened:
      5/7/2013
      Years in Business:
      11
      Business Started:
      8/1/2012
      Business Incorporated:
      6/6/2012
      Accredited Since:
      11/26/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 957935 for this business, issued by NMLS - Nationwide Mortgage Licensing System & Registry

      These agencies may include:

      NMLS - Nationwide Mortgage Licensing System & Registry

      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Christopher Mayer PhD, CEO
      • Ms. Melissa Macerato, Executive Vice President
      Contact Information

      Principal

      • Mr. Christopher Mayer PhD, CEO

      Customer Contact

      • Mr. Christopher Mayer PhD, CEO
      Additional Contact Information

      Fax Numbers

      • (201) 786-0386
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/28/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Longbridge Financial LLC claims they have the reverse mortgage that was on my biological mother's house when she died. I am not one of her heirs. She left everything to her adopted daughter. I have no interest or claim to anything she may have owned or owed, at the time of her death Nov 2021.I have explained this to them numerous times. I have provided their lawyer (********************* OSB ******) a copy of the will and a signed statement that I have no claim on anything to do with the estate. They keep calling and sending me things that look like bills. I am tired of the harassments.I used to call them back and they wanted the account number, which I don't have because I have nothing to do with the situation. I just got large envelope with a lot of legal documents including "Total fee and Cost: $3,173.31" I have spent way to much time, and money consulting a lawyer and having them write up the document stating I had no claim, when this has nothing to do with me. I do not actually have a business relationship with this company but they keep sending me things.
      Read More

      Customer Reviews

      67 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John N

      5 stars

      12/18/2023

      It is difficult to know exactly what to say about such an unexpectedly positive experience as the process to obtain my reverse mortgage through Longbridge. I began the process with another company about two years ago, and pulled out of the situation before it funded. That was one negative, and even rude, step after another, so my expectations were low even though a reverse mortgage is perfect for my situation. From the first phone call, Christina and Tina treated me with not only courtesy and respect, but from the start, I felt like I was working with two long time friends. When we ran into issues with the appraisal and underwriting, these two took charge and resolved the issues with very little involvement on my end. In other words, like professionals representing their client. Like it should be!! Every question and concern I had was treated with prompt concern and consideration for me. Again, like it should be. Now my mortgage has funded, but the assurance and invitation to call either of them for any reason at all has remained and I am quite sure it will continue. Every contact I had made me feel more like I was speaking to a friend. Christina and Tina saw to it that I accomplished what I was after. Peace of mind. Like it should be. Heartfelt thanks to you both and Longbridge. regards, John N

      Longbridge Financial, LLC Response

      03/04/2024

      ****, thank you for sharing your wonderful experience obtaining a reverse mortgage through Longbridge. We're thrilled to hear that ********* and **** provided you with exceptional service and made you feel like you were working with long-time friends. We appreciate your kind words and are here for you anytime.

      Local BBB

      BBB Serving New Jersey

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.