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          Find a Location

          Coach USA has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Coach USA

              160 S State Rt 17 Paramus, NJ 07652-2669

            • Coach USA

              349 1ST Street Elizabeth, NJ 07206

            Business ProfileCoach USA

            Transportation
            Multi Location Business

            Additional business information

            Additional Info:
            On 06/11/2024, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 24-11258 (MFW). This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to Bankruptcy Court for the District of Delaware 824 Market Street North 3rd Floor Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form.
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            Contact Information

            160 S State Rt 17

            Paramus, NJ 07652-2669

            Customer Reviews

            1.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            30 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            Coach USA has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Coach USA

                160 S State Rt 17 Paramus, NJ 07652-2669

              • Coach USA

                349 1ST Street Elizabeth, NJ 07206

              Location of This Business
              160 S State Rt 17, Paramus, NJ 07652-2669
              BBB File Opened:
              5/1/2009
              Read More Business Details and See Alerts

              Customer Complaints

              30 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/05/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              June 10th, I bought a ten-trip ticket and paid Coach USA $99.50 which includes fuels charges ($10 for fuel increases during COVID but have not removed them even though fuel prices have dropped). My plan was to use the tickets June 10th, 14th, 21st, 24th, and July 1st. On July 1st I was told that my ticket had expired and was only good for 20 days, not 21. I called Coach USA so they can honor my last round trip but ended up having to buy a round trip (not ten-trip) on July 1st. Order Number: 830c0dbb-55c5-4e22-abd7-b028e0e346de and paid $24.20 including the $2 fuel surcharge. Repeated calls asking for a supervisor and finally having it escalated (see Reference number below) only to have them state that all sales are final. I had requested comp tickets or a refund for the round trip tickets I had to buy on July 1st.
              Read More
              Read 29 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Nerses C

              09/11/2023

              This company has a website that shows the status of past and future buses. What they dont tell you is if a bus is not going to arrive at all. So rather than taking another option (train, cab, etc), you are left assuming it is just late and end up sticking by around another ***** minutes for the next bus.To be clear, it shows the past buses left on time, or X minutes late or early. It shows future buses are estimated to leave on time, or X minutes late or early.If the bus does will not arrive, it does not indicate such. This is almost certainly by design, and not some glitch in the system.This was my experience in *** airport going to ***.
              Read 2 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

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