ComplaintsforZoetis
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Complaint Details
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Initial Complaint
02/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was told I would receive a rebate for Simparica TRIO by joining their rewards program. I have signed up multiple times and each attempt to sign in shows no record of me. I have called them at least 4 times about the issue and was told each time the problem was resolved although I still have no rebate. This has been going on for over 4 months. As of yet they have not responded to emails about this issue.Business response
02/23/2022
On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by *************************** (the "Complainant") on or around February 6, 2022 regarding Repair Issues (ID *********. ********************** has resolved the Complaint directly with the Complainant.Customer response
02/25/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
12/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up for Zoetis Rewards after being referred by my pup's dermatologist for his daily Apoquel medication that he has been taking since Sept. 2020. Every month I submitted my receipts, which were approved by Zoetis & credited to my account. In October 2021 I redeemed 600 points for a $60 Mastercard prepaid card that can be used at a veterinary practice. However by mid November I still had not received the card in the mail so I emailed Zoetis to check on the status. I received an email back stating that I should have already received my card and they asked me to reply back with my mailing address & once they verified my address, they would reissue another card. I still have not received the card in the ******** have since sent two more emails asking about the status of the card but have not received any type of correspondence back from Zoetis. I will no longer be wasting my time submitting invoices to them when I'm unable to do anything with my accumulated points. I feel Zoetis needs to come up with some better business practices & maybe learn a little bit more in regards to addressing their customers. Very disappointed because my pup has had a drastic improvement healthwise afrer being on Apoquel. Just be cautious & aware when dealing with this company.Business response
12/17/2021
On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ********************* (the "Complainant") on or around December 1, ************************ Exchange Issues (ID *********. ********************** has resolved the Complaint directly with the Complainant.Customer response
12/17/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
( 1.) date of transacation: 06-26-21 (2) amount of money paid to vet. $316.68,for 2 Simparica Trio 22.1-44#Blue 6 count. ( 3 ) what Zoetis committed to provide you: Rebate of $40.00 for each package. (4). what nature of dispute is: Not responding to emails. (5) whether or not Zoetis tired to resolve problem: No they have not tired to resolve problem,I emailed them 5 times.Business response
11/17/2021
On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ********************* (the "Complainant") on or around October 25, 2021 regarding Service Issues (ID *********. ********************** has resolved the Complaint directly with the Complainant.Customer response
11/18/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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Customer Complaints Summary
31 total complaints in the last 3 years.
9 complaints closed in the last 12 months.