Complaints

This profile includes complaints for Reckitt Benckiser Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reckitt Benckiser Inc.

  399 Interpace Parkway Parsippany, NJ 07054

• 

  Reckitt Benckiser Inc.

  PO Box 224 Parsippany, NJ 07054-0224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/23/25, I sprayed the inside of my oven with easy off foam cleaner, and around the inside of the door frame. After about an hour, I cleaned the oven using a damp sponge. About four hours later, the outer glass on the door, burst and shattered into literally 1 million fragments in pieces. The glass was popping and jumping on the floor like popcorn. It was a forceful explosion, the glass traveled all the way to myutility and back door. I would like reimbursement of $800 that I had to purchase a new oven. My previous oven was in good maintenance meaning it never had any problems and never had any service calls to it since owning it. My husband and I are the sole owner of the damaged oven. This product is the reason my oven glass shattered there was no other explanation for it other than that. I chose the the NJ location of where my case is being handled by RECKITT but was told by a representative it is in the Philippines. There wasn’t a drop-down box to choose that so I ended up choosing NJ because there was not a Philippines option. These people are dragging their feet on resolving my issue. They are not wanting to take responsibility of what has happened to my oven. Ihave sent all these pictures to them, I have saved my oven which sits on the back porch, broken, and now they’re wanting me to mail them the Easy Off can and said they would send me a prepaid packing slip, which I have never received.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used air wick plug-ins for my 3 bathrooms and a hallway and now my outlets are no longer working

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 5 bottle of defective manufacturing Lysol products. Contacted Lysol through their "*****#" which they state is for their corporate office in ***. This is false. This ***** is outsourced to the Phillipines. I contacted Lysol through email. I was given very unrealistic instructions for product information. I explained that I researched the product & bought 5 bottles of product at 5 different retailers giving locations of all 5 retailers (as instructed) . I took pictures & submitted (as instructed) . They asked for lot #'s and I am certain any information would have been on the pictures I submitted with the *** codes (as instructed). They are claiming to reimburse me for only 1 product. This is not acceptable. Furthermore-it is also not acceptable that a reputable company not acknowledge their faulty manufacturing issues. I suggested to the ****** I could send bottles back to them to prove the issue. The representatives I;ve been emailing are too scripted and may also be outsourced. Otherwise it would make complete sense and build consumer trust to examine the faulty sprayers. The company is taking complete advantage of the consumer by only delivering a faulty product leaving the expense to the consumer. Product contents work for about 1/3 of the way through bottle due to the fauly sprayers.

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made a purchase from Airwick oil scents which is a battery powered , oil dispensing scented air fresher . Its composed of a docking unit with an inserted liquid scented air fresher of choice to a timed setting , and upon immediately receiving the product its been defective its not working whatsoever. The unit lights up and thats it and Ive sent two different complaints to them directly without any response .! Im baffled at the lack of response and concern from the company to the fact theyre selling a defective product I cant use. No calls/ emails / replies ? I would like a refund at this point , because Im stuck with a useless product that is defective . Id gladly take a working and functioning unit , but I feel ripped off out of money and product .

  Business Response

  Date: 08/16/2024

  Thank you for giving us the opportunity to respond to ********************** concerns.

  We received initial contact from ****************** via email on July 4 2024 under case RB0004999662. Upon review of this case, it is noted that we sent several emails to ****************** for which we did not receive a response. These emails were dated July 5, July 11, and July 29th. ****************** responded to our request for more information on July 29th, at which point we were able to gather additional information regarding the product and his concern. As of this writing, we are pending the return of the product in question for analysis. The label was sent to ****************** via email attachment on August 10 2024. We are pending return of the product, at which time we will process a full refund for the product.

  It may be helpful to note that the Air Wick Essential Mist Diffuser works on a timed scheduled for 8 hours, before entering into a 16-hour sleep mode. The cycle can be reset by turning the device off and on, but it will only run for 8-hours (on the set frequency) until the next sleep cycle. This product is not continuously misting, but there are several settings to increase fragrance burst. On the high setting, the device will mist for 6 seconds every 10 minutes. If the device is not working, it is recommended to check the fragrance oil and batteries in the device - if either of these needs to be changed, the device will not operate properly. 

  If ****************** requires further assistance, we invite him to contact us directly via email or phone, referencing his case number for this issue. 

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used ************ on my shirt and it discolored my shirt. I would like reimbursement for a new shirt.

  Business Response

  Date: 09/05/2023

  Thank you for giving us the opportunity to respond to **************************** concerns. A thorough search of our records indicates that this is the first contact we have received from ************************. We do not have any record of this complaint. Therefore, we have sent a follow up email to ************************ directly concerning this matter. His case number is RB0002607549 - we ask that he respond to the email directly so that we may gather additional information to assist him with his concern.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is that I used Lysol spray on my lockset on my front door on 7/2/23, and it discolored it. The directions state to spray it and let it air dry. I did that and white residue remained. I called Reckitt on 7/6 to inquire about receiving money to replace the set. After 2 hours and 17 minutes of answering how I used it, they sent me a questionnaire. I filled it out and mailed it back. They received it and a specialist sent an email stating that the lockset is to be cleaned with soap and water. I explained I was disinfecting/sanitizing the k*** It clearly shows in a picture on the can that it can be used on doorknobs, not only a picture but also says the words, doorknobs. I also sent them a picture of the white residue. I tried wiping it off to no avail. Reckitt sent me a email suggesting ******, but that did nothing to remove the residue. I have reached out to them again and not heard back. I informed them that I would be filing with BBB. I want to replace this set and it will be $120.My incident # for Reckitt is RB0002277044

  Business Response

  Date: 08/21/2023

  Thank you for giving us the opportunity to respond to ******************* concerns. *************** originally contacted us via phone on 7/5/2023 under the corresponding case number RB0002277044. We have reviewed the case and can confirm that ******************* claim was denied due to using the product in question against the manufacturer's care guidelines. While Lysol Disinfectant Spray is suitable for most doorknobs, it is important that the product is used as directed on the label and in accordance with the manufacturer's care instructions. Upon review of the information, it is confirmed that the manufacturer of the doorknob is Kwikset. This manufacturer has specific care and cleaning instructions for their product. *************** did not provide us with the make and model of the doorknob in question - however, many of Kwikset's products are presented with a brass plating. The use of Lysol is not recommended for this type of surface (as stated on our website) due to the potential for damage to occur. This type of plating should only be cleaned with warm, soapy water. Using cleaners (such as Lysol) can remove this coating and tarnish the hardware. The Warranty information on Kwikset's website states that the finish on its products are protected by a durable topcoat. This warranty also advises against the use of solvents and other chemicals (such as Lysol) as this may cause deterioration. In the interest of consumer goodwill, we have provided *************** with a refund for the product. This refund is currently being processed and will be sent to her directly. We would also recommend that *************** contact the manufacturer of the doorknob directly to enquire regarding potential remedies or replacement of the doorknob under her warranty. If we can be of further assistance to ***************, we invite her to contact us again.

  Customer Answer

  Date: 08/22/2023

  
  Complaint: 20473938
  
  I am rejecting this response because: They keep saying I used it incorrectly to clean the doorknob. I was not using Lysol cleaner on it, I used Lysol spray on it to disinfect and sanitize it. Further more my k*** set is bronze which I did tell them. So their rejection is unfounded. No where does it state on the can to not use it on doorknobs. Furthermore, it does not state on the can ANYWHERE, that it should not be used on any metals anywhere. My set was perfect until I sprayed the set with Lysol. My complaint still stands.
  
  
  
  Regards,
  
  *********************

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used Spray and Wash product and it damaged two of my shirts for a total value of $78.00. I was told by the company agent that I would be reimbursed for the product (Spray and Wash) and for the shirts. I sent the company pictures of the damaged shirts. I did receive reimbursement for the product but not the shirts.

  Business Response

  Date: 08/12/2023

  Thank you for giving us the opportunity to respond to ************************** concerns. ********************** originally contacted us on 7/13/2023 under case #RB0002324042. He informed us that he purchased ************* ***************** Remover and that he has used this product before. He attempted to use it on 2 t-shirts to remove coffee stains and had not used this specific container or the product on these shirts previously. He informed us that he conducted a pre-test of the product on the t-shirts that did not result in any damage. He then applied the product to the t-shirts and waited 5 minutes before placing the t-shirts in his machine. The t-shirts then returned with damage as reported in this complaint. 

  Based on the information provided, the damage is consistent with the following:

  1. type of stain - Some stains are tenacious, and may be difficult to remove even with pretreatment with our product.
  2. misuse of the product - This product has very specific label instructions that advise consumers to test before use to ensure color-fastness. The product should also not be allowed to dry on the garment and product should only sit on the stain for a *** of 5 minutes. If either of these instructions are not followed, then there can be adverse effects. Additionally, the garment's care instructions should always be followed.

  Nevertheless, in the interest of consumer goodwill, we are processing a 1-time refund in goodwill to replace 1 t-shirt. This refund will total $49. In the future, we would advise ********************** to follow the label instructions for both the product and the garment to ensure the best results. We have sent a response to ********************** via email informing him of the above and invite him to contact us again if he should need additional assistance. 

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: RB0001952537 Case number RB0001952537 I have been emailing since end of April 2023. No action has been given. I have been promised that I was getting a refund in the form of a check for the two receipts I submitted approximately $150. ************ never responds to my emails. They have neglected me as a consumer and promised things but never followed through. I have tried calling several numbers and they are all disconnected. I need my case resolved with the promised check as I am sick of being treated this way for the issues you guys provided me in your products. Considering there was foreign objects in my products this should have been escalted and treated with more respect and response.

  Business Response

  Date: 08/07/2023

  Thank you for giving us the opportunity to respond to ************************* concerns. ********************* contacted us originally on 4/13/2023 via case #RB0001952537. She informed us of several quality issues with our product indicating plastic pieces were found in the container and several wipes were not perforated at the time of opening the container. We responded on 4/16/2023 requesting photos of the product detailing the issue and photos of the purchase receipt. We also advised at this time that the product should be retained in case it is needed for analysis. ********************* responded with multiple photos of her purchase receipts and images of the containers (without labels) and plastic pieces that appear unrelated to the manufacturing process for this particular product. ********************* did not provide images of the non-perforated wipes and informed us in her response on 4/17/2023 that the containers were discarded and not available for return and analysis. When this occurs, we are required to conduct a retain analysis of the samples from the sample batch (S23058 14:14 MO1 L208). The evaluation by our ***************** Team returned with no deviation and all containers/products were found to be within specification. In the interest of goodwill, we provided ********************* with a refund in the amount of $13.99 for 1 container, which was deposited by ********************* on 7/12/2023. ********************* sent us a follow up email on 5/24/2023 and informed that she purchased 5 more packs that had "a giant plastic piece in them and other one had a giant hair in the bottle". We did not receive any new images of the alleged foreign matter, nor has ********************* returned these to us for analysis. Nevertheless, we have provided ********************* with another refund in the amount of $55.96, which will total $69.95 sent in goodwill for the issue she experienced. This refund is currently processing and will be sent to her directly. If ********************* would like us to continue to review this matter further, we will require the return of the products in question for analysis. We have informed ********************* of this position and invite her to contact us again if she requires additional support and assistance. 

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enfamil, in my opinion, hides/buries information about their rewards program to make it difficult for customers to understand when their rewards expire. They discontinued email notifications without alerting customers and now claim they put expiration information embedded in completely unrelated emails about the sales of their products which have nothing to do with their rewards program. Customers would not know to look here and I believe it was done intentionally to lack transparency. This is like telling someone to go read the sports section of a newspaper to learn about the weather. Additionally, when they reject claims for rewards points, they don't even tell or notify the customer. It seems like Enfamil customer support operates with no transparency or accountability and the irony is that they claim to create a loyalty program to reward their customers yet the program is actually designed to do as little rewarding as possible through lack of transparency and hiding information. When you report this to their leadership, they flat out ignore you

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called consumer hotline several times. Unable to understand rep. ******* with Lysol Sanitizer, 40 oz., two bottle; does not clean. Please contact me back: ************.I paid ***** each for this product. False advertising.

  Business Response

  Date: 07/10/2023

  Thank you for giving us the opportunity to respond to Ms. ******* concerns. We were unable to locate her recent contact with the information provided but have recorded her concern via case # RB0002251413. In order to proceed with her concern, we are sending her an email requesting photos of the products in question and her receipt from purchase. If the purchase receipt and photos of the product are not available, we will be happy to provide Ms. ***** with a goodwill refund for the value of 1 product. We will send an email to Ms. ***** from her case (RB0002251413) and ask that she respond directly to our email with the requested information. If we can be of further assistance, we are happy to support further.