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Business Profile

Pre-Paid Phone Cards

TeleNations Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pre-Paid Phone Cards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a $20 gift card as a promotional incentive. I've never been able to use it; every time I tried, the card was declined, so I FINALLY got around to calling the # on the back of the card. I was told it was 'not active', and they didn't have a phone #, only an email address. I found their website by ******** their email, but this is just WAY too much trouble and very scammy to be legit.

    Business Response

    Date: 11/07/2022

    Hi *******,


    ********* to provide the best user-experience & customer service as possible so we truly apologize for any inconvenience when using your $20 gift card. The phone number on the back of the card is our *********** customer service line and our agents correctly provided the information of the status of this incentive. We provide gift cards cards directly to companies who then have control of activating their own incentives as needed. It appears this system failed you in the convenience aspect of this product as this incentive was not activated prior to distribution. Our team will be contacting you to provide a resolution this.

    We appreciate your feedback and will use this to help improve our products in the future.

    Thank you for your time,

TeleNations Inc. is NOT a BBB Accredited Business.

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