ComplaintsforMidea America Corp

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a fridge from Lowes and also purchase a warranty with the product the frigate was delivered to my apartment but at the time no one lived there. It was connected to the electric the light was on. When time for tenants I noticed it was getting cold I connected the company who then given me the warranty company. Who dispatched a technician but the fridge still dont get cold. I contacted them again. This time they answer said they would sent someone again but then said I didnt answer so that was that. This was a brand new refrigerator never uses to this day. Can I please get a new refrigerator thanks

  Business response

  07/26/2024

  Hello ******,
  Thank you for contacting us regarding the situation your experiencing with your refrigerator.  Based on the information you've provided, in conjunction with what we have in our system, it appears that a service ticket has been created on your behalf. Current status is waiting for acceptance from the authorized service center.  Once accepted, they will contact you directly to schedule a service date and time.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought a washing machine from South Coast Appliance on April 3, 2024. Wash machine broke down on 06/21/2024, called SCA and they said I had to contact Midea because it was under warranty. Contacted Midea and they wanted pictures, model number and proof of purchase. They received all the above, then they were saying I purchased a used product, which is not true. Then they needed to speak to SCA. SCA said they spoke with Midea on (07/09/2024). Then I phoned them again today (07/10/2024) and Midea was going to contact SCA today to verify that they are a business. Again told me it was going to be another 24 to 48 hours. This has been going on for 3 weeks now and I am not getting anywhere. My case number is ********* there phone number is ************. Please help me with this situation. Thank you

  Business response

  07/12/2024

  Hello ******,
  Thank you for contacting us regarding the situation with your washer.  Based on the information you've provided, in conjunction with what we have in our system, since an in-store exchange was not possible that a refund request has been submitted on your behalf.  This request will go through our review process which generally takes 2-3 business days.  If approved, the refund will be processed and once shipped should arrive within ***** business days.  If for some reason the request is denied, an associate will contact you directly and provide additional information.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer response

  07/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Midea has responded to my complaint and are willing to refund me in about 10 to 14 days. I will let you know when I receive the check
  
  Regards,
  
  ******************************************

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Midea 8000 BTU U Shaped Air Conditioner in May 2022. It came with a one-year warranty from the date of purchase. The unit worked well until it malfunctioned in June 2024 with an error code EH 03. I pleaded with the company to make some restitution as the unit stopped working within two years. That is not a very good track record of reliability since the unit is only used in the summer months between June - August. It is normal to expect the unit to last for a substantial number of years. My infirm brother and I had to endure some blistering heat in ******** in June 2024 without an AC. By highlighting my dilemma I hope they will rethink their position and redress this issue as a goodwill measure.

  Business response

  07/08/2024

  Hello *********,
  Thank you for contacting us regarding the situation you've experienced with your AC unit.  Based on the information you've provided, in conjunction with what we have in our system, the previous resolution provided to you is correct. The manufactures warranty starts on the original date the product was purchased and is not determined by the usage of the product.  Regrettably, due to the fact that the product is outside of it's manufactures warranty, it would not qualify for any accommodation.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  June 13, 2024. I ordered a window a/c with remote control via Wal-Mart on line. I was away when it arrived- I had an installer install it in a high area. Upon my return I could not locate the remote control & contacted this company for them to send me the missing remote. To my horror, it has NO remote and is not even programmed for a remote. This is fraudulent advertising. Midea ***** BTU 150 Sq ft Mechanical Window Air Conditioner, White, MAW05M1WWT Btu 5000 Coverage area 150 sq ft Volts 115 V Weight ***** lb Features Remote Controlled, Timer, Variable Speed Brand Midea It is already installed - packaging disposed of - the installer did not know there was supposed to be a remote (as advertised) so I cannot return it - I request for them to give me a one half of purchase price adjustment.

  Business response

  06/28/2024

  I am sorry for your bad experience; however you have reached the wrong Midea Group. My company, Midea *********** is an Ohio based corporation involved with ************************ and related technical services. We do not manufacture products of any kind. Midea ********** is not/was not involved in the manufacture and/or sale of the item cited in your request. Midea ********** does not manufacture any home appliances or any manufactured products.
  
  However, a company named Midea Group, based in the ***************************,  is a privately owned holding company for a number of businesses involved with the manufacture of industrial and consumer products. Midea ********** (an Ohio Corporation) is not affiliated in any way with Midea Group from ******  Additional information can be found through ******************************************** .

  Business response

  07/01/2024

  Hello *****,
  Thank you for contacting us regarding the situation you've experienced with your AC unit.  Based on the information you provided, in conjunction with what we have in our system, the resolution provided is correct.  The product does not come with nor work with a remote control.  The information listed on Wal-Mart website is not maintained by us directly so we would have to refer you to them regarding incorrect information that *** be listed.  Regrettably, we will not be able to ***** your request for a partial refund of the purchase price for the product.  We will have one of our associates contact you directly to discuss the situation further.  We do apologize for any inconvenience this situation *** have caused.  Thank you for your time

  Customer response

  07/12/2024

  
  Complaint: 21897491
  
  I am rejecting this response because:
  
  I didn't received a notice.  This issue has NOT been resolved.. repeat - NOT RESOLVED.
  
  Regards,
  
  *********************

  Business response

  07/12/2024

  Hello *****,
  According to the information received today, the requested documentation has been received and we can no proceed with the previous resolution provided to you.  Again, we do apologize for the delays and any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer response

  07/26/2024

  
  Complaint: 21897491
  
  I am rejecting this response because:
  
  

  No!  The previous mail was NOT a question - it was a statement, with no answer required.  The complaint has NOT been settled.

  Thank you.

  *********************

  
  
  Regards,
  
  *********************

  Business response

  07/29/2024

  Hello *****,
  Based on the information from our refund department, the check will be sent via *** tracking number 1Z5AX5580198791619. Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Eureka is guilty of what I would describe as false advertiseing or guilt by omission.In the manual for their vacuum cleaner,it clearly states product may cause cancer or birth defects.The issue is you don't realize this until after you have already purchased the vacuum.If I had known this info earllier I would most likely not purchased it.Not surprisingly,Eureka won't accept return.They need to make warning more visible.

  Business response

  07/01/2024

  Hello *******,
  Thank you for contacting us regarding the situation with your vacuum cleaner.  Based on the information you've provided, in conjunction with what we have in our system, the resolution previously provided is correct.  In our product we provide information to inform customers of potential hazards and how to safely utilize the product.  Regrettably, we would not be able to ***** your request for a refund due to the fact that there is no issue with the units functioning and buyer-remorse is not covered under the manufactures warranty.  If the product was purchased within the last 30 days, you can contact the retailer directly to see what available options they might be able to assist you with.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Appliances like dehumidifiers have short lifespans. it appears to be a very common issue for all Brands. They often failed shortly after the 1 year warranty period which also occurs to mine. They sell any parts for repair. There are many similar complaints from *********** These companies care about profit over quality and the environment, keep creating these products lasting a year then end up in the landfield. All new appliances should have a mandatory warranty period of 3 years.

  Business response

  06/26/2024

  Hello *****,
  Thank you for contacting us regarding the situation with the dehumidifier.  We greatly appreciate your feedback and suggestion regarding warranty for products such as this.  Our warranty, like many other manufactures, are based on industry standards for the type of product that is manufactured.  Regrettably, when a product malfunctions outside of the manufactures warranty there are limited, if any, available accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you again for your feedback and your time.

  Respectfully,
  Midea

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Midea makes it difficult, if not impossible, to receive warranty for a faulty product.I'm not alone. Looking up online, there are many reports of difficulty receiving Midea warranty.Midea and its representative named **************** told me that they can't assess the quality of my unit (!), then I sent written proof directly from Amazon that it was sold and shipped directly from Amazon.com to me, including item condition (New), my name and delivery address, order number, order date, price paid, etc. I also sent a photo of the label with serial number, etc.Still, this person keeps asking me to send an Invoice. That is not needed. I already sent proof directly from Amazon that I am the first and sole owner of the unit and Midea can call/chat/contact Amazon to confirm every information provided.Midea warranty terms state:IF YOU NEED SERVICE Keep your bill of sale, delivery slip, or some other appropriate payment Record.They should even accept a delivery slip. But Midea and this representative ****** S keeps denying warranty asking for more than needed to provide warranty.If not resolved then I'll have to send this to the Office of the Attorney General for their evaluation.I have sent a notification to Amazon (the seller) that Midea is not honoring warranty.I also sent notification to Good ***************** Underscored and NY Times Wirecutter, as they list this AC as a recommendation. They need to know that Midea does not honor warranty.I also left a 1 star review at Amazon.It is extremely hot this week, and this AC became a fan only. I've had to put a new AC as an emergency.

  Business response

  06/24/2024

  Hello ****,
  Thank you for contacting us regarding the situation your experiencing with your AC unit and our customer service.  Based on the information you've provided, it has been confirmed with Amazon that the product was sold by them and was in new condition.  Someone from our customer support team will contact you directly to proceed with warranty accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer response

  07/01/2024

  
  Complaint: 21882645
  
  I am rejecting this response because:

   

  Midea is severely poorly managed. No surprise engineering of the product also fails.

  What happened is that after their initial reply to BBB, the same representative **************** finally acknowledged what I provided was valid for warranty, and forward a request for warranty processing.

  Then, today, July 1st 2024, another representative named **************** started asking me FOR THE SAME THING AGAIN!. I forwarded the same letter from Amazon CONFIRMING the unit is new, that I am the first and sole owner, price paid, etc. This person replied again saying that they still need the same information.

   

  PLEASE, if you are a customer, DON'T BUY **********************!

   

  It looks like I'll have to send it to a regulator for Midea denying warranty, perhaps ************************ and/or Office of the Attorney General.

  I'm also sending this to media outlets, hopefully they will publish this story.
  
  
  Regards,
  
  ***********************

  Business response

  07/02/2024

  Hello ****,
  There appears to have been an internal miscommunication regarding your case that has been corrected.  As stated previously, it has been verified with Amazon regarding the condition of the product and the original seller.  Your unit is within warranty and this information has been updated in your case history in our system.  Feel free to contact our support team and have them reference case number 112198586 regarding confirmation of the warranty.  Again, we apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer response

  07/02/2024

  
  Complaint: 21882645
  
  I am rejecting this response because:
  
  Is this a joke? Aren't you concerned that this gets published and it is going to be a shame for your company, your CEO?

  I sent the reference number provided. Now the ticket returned to **************** and this person started asking FOR THE SAME DOCUMENTATION AGAIN.

  I was very clear about the need of checking the reference number you provided. I said that you are on the brick of being sued, and asked this person to talk to a supervisor and be careful in replying again to me. What this person did? Replied to my message in a few minutes asking FOR THE SAME DOCUMENTATION AGAIN. As this is something funny or not serious enough.

  At this point it is clear to me that you have employees (not sure if you are involved, I'm now assuming your are) that are just playing with this situation. A judge needs to see this, as well be published in the media.

   

  I just can't believe my eyes, that a company of this size would just be a joke like that.

   

  You are severely broken and disfunctional.

   

  As stated I'm filing a small claims court on Monday in the amount of $10,000 as damages for the stress and for this lack of professionalism, and wasting my time. I'm reporting this to the Office of the Attorney General and I'm sending this to New ********** and other media for a news article.

  
  Regards,
  
  ***********************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been waiting for a refund for a defective wash machine for over 90 days. have been told on 6 occasions they have mailed me a check?? to date I still do not have said check. ??? ************************************************* ever call is ended with they will follow up within 72 hours. - its been months to no avail. no supervisor no one will help other than say I will request another check. *** delivers to my home everyday. OVERNIGHT ME A CHECK so we can put this behind us. and I can buy a new washer from another company. Unbelievable a company would suggest this. instead of making the product they sold me correct.

  Business response

  06/18/2024

  Hello *******,
  Thank you for contacting us regarding the situation your experiencing with the refund process.  Based on the information you've provided, we were unable to locate and transaction history regarding a product or a refund request.  If you can provide a case number or the information provided during your call, we can look up additional information.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer response

  06/18/2024

  
  Complaint: 21863550
  
  I am rejecting this response because:
  
  Claim number midea provided 

   

  112108823

   

  thank you
  
  Regards,
  
  ***************************

  Business response

  06/21/2024

  Hello *******,
  Thank you for the updated information.  We were able to find the case history and based on that information we sent a request to the refund department for a status update.  Once that information is received we will provided it to you right away.  Thank you again for your time.

  Respectfully,
  Midea

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a facilities manager for a small public school in ********. We purchased air conditioning units from Midea to cool our students and staff due to a shut down of air handlers due to air quality. A unit that is just over a year old leaked refrigerant and needs to be replaced. When I called to warranty the unit they denied our claim and said they don't cover schools. I checked warranty and we do not fall under the criteria of commercial, business, or rental property. We are a residential consumer. Midea refuses to act on a poorly manufactured item. They refuse to honor warranty for a public school that does not have much funding. I just want our unit to be exchange or fixed under warranty so our students and staff have a comfortable environment to teach and learn.

  Business response

  06/25/2024

  Hello *****,
  Thank you for contacting us regarding the situation you've experienced with the ** unit.  Based on the information you provided, in conjunction with what we have in our system, a refund request is currently underway.  Once we receive the requested information the refund process will proceed.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer response

  06/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a complaint against Midea, parent company of Eureka *************** I am the owner of Gorilla Cleaning and ******************* based in ************* and over the past 3 years I have purchased at least a dozen Eureka Mighty Mite vacuums for use by my workers. Sadly, the connector wands are no longer made with quality as they are now made of thin, light gauge plastic that is very flimsy and has this poor quality has caused injury to the wrists and hands of several of my workers due to the connector wands bending, flexing and or snapping apart. On 6/11/24 my office manager ************************* spoke with ******* from Eureka **************** and ******* did confirm that the company has received many complaints about the poor quality of the connector wands. I am requesting that the company advise me as to what corrective action the company is taking to correct this defect in quality and I remind the company that complaints such could lead to legal action against the company.

  Business response

  06/12/2024

  Hello ******,
  Thank you for contacting us regarding the situation you've experienced with you're vacuum.  We greatly appreciate the feedback from valued customers such as yourself and will forward this information product engineers. Our products are put through vigorous testing to insure a quality product is released to market but all products fail at some point depending on how it's being utilized. Please keep in mind that our product is designed for standard consumer usage.  Utilizing the product in a commercial setting or for a business could cause the product to malfunction due to the increased usage which would be above the standard home use.  We apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer response

  06/12/2024

  
  Complaint: 21835360
  
  I am rejecting this response because: The product is being used to vacuum hardwood floors and area rugs in apartments and is not being used heavily. I will gladly demonstrate to Midea how the connector wands are cheap and flimsy and fail causing damage to a users wrist. Midea should be mindful not to make assumptions that are baseless as I will not hesitate to  pursue the matter is the legal arena. I ASSERT THAT MIDEA HAS BEEN REPEATEDLY MADE AWARE OF THE CONNECTOR WANDS BEING CHEAP AND FLIMSY BY NUMEROUS OTHER CONSUMERS AND HAS BLATANTLY FAILED TO CORRECT THE PRODUCT DEFECT AND INSTEAD MIDEA CHOOSES TO MAKE BASELESS ASSUMPTIONS AND EXCUSES FOR ITS DEFECTIVE PRODUCT. 
  
  
  
  Regards,
  
  *************************

  Business response

  06/13/2024

  Hello ******,
  Thank you again for the valuable feedback.  No assumptions were made towards yourself or how you utilize the product.  It was stated the general purposed use of the product based on what it was designed for and what potentially could cause the product to malfunction.  Again, we apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer response

  06/17/2024

  
  Complaint: 21835360
  
  I am rejecting this response because:
  
  This is another complaint against Midea Company, parent company to Eureka *************** and is written in regards to the lack of professionalism the company has shown. I am the owner of Gorilla Cleaning and Maintenance based in ************* and I called the company several days ago to speak with a customer service supervisor in regards to the poor quality of the connector wands on the Eureka Mighty Mite vacuums my company uses. I was advised by the customer service rep that a supervisor would return my call. I have been waiting for several days for a customer service supervisor to return my call. It is obvious that the idiots who work at this company do not have any professionalism and feel it is appropriate to disregard the concerns of its customers.
  
  Regards,
  
  *************************

  Business response

  06/18/2024

  Hello ******,
  Thank you for contacting us regarding the situation you've experienced with you're vacuum.  We greatly appreciate the feedback from valued customers such as yourself and will forward this information product engineers. Our products are put through vigorous testing to insure a quality product is released to market but all products fail at some point depending on how it's being utilized. Please keep in mind that our product is designed for standard consumer usage.  Utilizing the product in a commercial setting or for a business could cause the product to malfunction due to the increased usage which would be above the standard home use.  We apologize for any inconvenience this situation may have caused.  Thank you for your time.
  

  Respectfully,
  Midea

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩