Complaints

This profile includes complaints for First Credit Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Credit Services

  9 Wills Way Building 3 Piscataway, NJ 08854

• 

  First Credit Services

  PO Box 55 3 Skiles Ave Piscataway, NJ 08855

• 

  First Credit Services

  377 Hoes Ln Ste 200 Piscataway, NJ 08854-4155

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with FIRST CREDIT SERVICES Power and I do not recall or have contract with 05 FITNESS SF TRANSBAY

  Business Response

  Date: 03/14/2025

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern. Upon receipt of the complaint, the account was marked to cease collection activity, and the account was updated to a disputed status.  Below is a summary of the account activity.  Prior to this complaint we have had no written communication from the consumer.
  
  The account was placed with our office for collection from Fitness SF - Transbay (the “Gym”) on 04/16/2024 following ****** ******** default of the membership agreement.  On 04/17/2024, First Credit Services (“FCS”) sent the Initial Notice of Validation to him altering him that the account was placed with our office for collections.   
  
  In response to Mr. ******’s claim, we enclosed the following documents to serve as account validation 1) membership agreement, 2) photo ID, 3) payment history, and 4) billing history.  Upon review of the billing and payment history you will see that Mr. ****** was an active member of the Gym up until December 2023 when he stopped making payments under the terms of the Membership Agreement.   
  Based on the supporting documentation provided herewith and the investigation, it is our contention that the claim of an outstanding balance owed by Mr. ****** in the amount of $269.85 is valid.  We invite him to reach out to our office should he wish to discuss the account details. 
  
  Prior to responding to this complaint, we took additional steps to review the credit reporting activity and based on our investigation, the account and the subsequent credit reporting activity is accurate.  As a courtesy we will honor the consumer’s request and have submitted to the credit reporting agency to delete the tradeline.  As of the date of this response, as per TransUnion, this account is not being reported by FCS. 
  
  If you or Mr. ****** have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at ###-###-#### Ext. 2138.
  
  

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with 1ST CRD SRVC plus they did not provide me with the original application like I asked. Account No: ****  Amount Disputed: $62

  Business Response

  Date: 03/14/2025

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern. Below is a summary of the account activity.  Prior to this complaint we have had no written or verbal communication from the consumer.
  
  The account was placed with our office for collection from All Hours Fitness – Minden (the “Gym”) on 08/27/2024.  On 08/30/2024, First Credit Services (“FCS”) sent the Initial Notice of Validation to her altering him that the account was placed with our office for collections.    

  Upon receipt of the complaint, we contacted the Gym to address the concerns raised and to provide verification.  However, they did not timely respond to our request.  We have ceased collections and returned the account to our client.  As part of the account closure a request was submitted to TransUnion to delete the tradeline. As of the date of this response, this account is not being reported by FCS.  Any questions concerning the account should be directed to the Gym. 
  
  If you or Ms. ***** have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at ###-###-#### Ext. 2138.
  

  
  

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Credit Services keeps calling me from different numbers all in Dillsburg, PA. They never leave a voicemail and if I answer the call no one answers. I don’t have any outstanding debt, but they won’t quit calling. It’s extremely annoying and disruptive. They keep calling and calling with no indication as to what they want. I need them to stop this immediately!

  Business Response

  Date: 03/14/2025

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern.  
  
  We reviewed our account file in an attempt to conduct an investigation into the allegations. Below is a summary of the account activity that we believe may address the concerns.
  
  Upon receipt of the complaint, we removed the telephone number ending in #**** from our database. Prior to receipt of this complaint, we have had no knowledge that the number did not belong to the intended recipient and had no prior communication with ***** ********* or requests to cease and desist calls to this number. 
  
  We apologize for any convenience this may have caused ***** *********, and we are hopeful that this resolves the concerns.  If you or ***** ********* have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at ###-###-#### Ext. 2138.
  
  

  Customer Answer

  Date: 03/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are attempted to collect a debt on behalf of Powerhouse Fitness. I already contacted Powerhouse Fitness and let them know that their contract violated California Consumer law, specifically California's Health Studio Services Contract Law because they failed to specify in their contract that members have the right to cancel their gym membership if they moved more than 25 miles away. Based on how the law is written, this contract is voided because it doesn’t not follow the condition of the law, and I am no longer obligated to any payment. “California Civil Code §1812.89(b)(1) states that health studio service contracts must include a clause that relieves the buyer of the obligation to pay for services if they move more than 25 miles away and can't transfer the contract to a similar facility.” “1812.82. Every contract for health studio services shall be in writing and shall be subject to the provisions of this title. ” 1812.91. “Any contract for health studio services which does not comply with the applicable provisions of this title shall be void and unenforceable as contrary to public policy.” 1812.93. “Any waiver of the buyer of the provisions of this title shall be deemed contrary to public policy and shall be void and unenforceable.” It’s literally stated in law that health studios’, such as Powerhouse Fitness, contract must follow these provisions. The purpose of this law is to regulate these contracts. Plus, there was no discussion about me agreeing to waiver my right to cancel if I move 25 miles away. The terms regarding changes in personal circumstances is preprinted in the contract in which I couldn’t negotiate. In this situation, the contract language is unconscionable and that my waiver of rights in the contract was not voluntary and is void as a matter of law. Even so, any waiver that is deemed “contrary to public policy,” so therefore this contracts is voided. Therefore I am not obligated to pay this debt.

  Business Response

  Date: 02/18/2025

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern. Upon receipt of the complaint, the account was marked to cease collection activity, and the account was updated to a disputed status.  Below is a summary of the account activity.  
  
  The account was placed with our office for collection from Power Fitness Training – Hacienda Heights (the “Gym”) on 01/22/2025 following Nhi Dang’s default of the membership agreement.  On 01/30/2025 First Credit Services (“FCS”) sent the Initial Notice of Validation to her altering her that the account was placed with our office for collections and continued through 02/11/2025, when the account was placed in a cease-and-desist status following receipt of the subject complaint.
     
  We reached out to the Gym to address the concerns raised.  The Gym stated that Ms. **** initially requested to terminate her membership due to financial constraints and provided a copy of the account termination request of which is provided herewith. In addition, the Gym stated she was provided with the buyout option, which she declined. Ms. **** later confirmed via email that she would keep her membership active and that she wished to cancel only at the end of her term, a copy of that communication is also provided herewith.
  
  In response to the complaint, we enclosed the following documents to serve as account validation: 1) membership agreement, 2) payment history, 3) billing history and 4) check-in log.
  
  The account will remain in a cease-and-desist status.  However, Ms. **** is welcome to contact our office if she would like to resolve the matter.   
  
  Prior to responding to this complaint, we took additional steps to review the credit reporting activity and based on our investigation, the account and the subsequent credit reporting activity is accurate.  As a courtesy we will honor the consumer’s request and have submitted to the credit reporting agency to delete the tradeline.  Be advised that TransUnion can take 30 days or longer to update the report, and this is beyond our control.
  
  If you or Ms. **** have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at ###-###-#### Ext. 2138.
  
  

  Business Response

  Date: 02/28/2025

  We are in receipt of the referenced rebuttal and appreciate the opportunity to resolve the consumer’s concern.  
  
  Upon receipt of the rebuttal, we contacted the Gym to address the concerns raised and assist us in resolving Ms* ****** complaint.  However, they did not timely respond to our request.  We have closed this account and returned it to the client.  Any questions concerning the account should be directed to the Gym as our office is no longer handling the reference account. 
  
  If you or Ms. **** have any questions or concerns our Compliance office is available Monday through Friday from 9am to 6pm EST at ###-###-#### Ext. 2138.
  
  

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  *** ****

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This membership was cancelled. I have a health disability that no longer allows me to use the membership so I canceled the membership at least 6 months ago. Please cease contact with me and remove all reports on my credit inquiry. I am unable to come in person to cancel. I did fill out the cancellation form online. This is in accordance with the Americans with Disabilities Act.

  Business Response

  Date: 10/17/2024

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumers concern. Upon receipt of the complaint, the account was marked to cease collection activity,and the account was updated to a disputed status.  Below is a summary of the account activity. 
  
  The account was placed with our office for collection from ****************** (the Gym) on 07/27/2024 following **** Ruskowskis default of the membership agreement.  On 07/30/2024, First Credit Services (FCS)sent the Initial Notice of Validation to him altering him that the account was placed with our office for collections.  
  
  Upon receipt of the complaint, we contacted the Gym to address the concerns raised and assist us in resolving Mr.Ruskowskis complaint.  The account was recalled on 10/14/2024.  Any questions concerning the account should be directed to the Gym. As part of the account closure a request was submitted to ********** to delete the tradeline.  Be advised that ********** can take up to 30 days or longer to update the report, and this is beyond our control.
  
  If you or Mr. ********* have any questions or concerns our ***************** is available Monday through Friday 9am to 6pm EST at **********************.

• Initial Complaint

  Date:08/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear FIRST CREDTI SERVICES *********** am writing to formally dispute and request the removal of an alleged debt from my credit report, which I believe to be fraudulent. I have no knowledge of this account and have never entered into any contractual obligations with your company or the original creditor.The reporting inaccuracies concerning this account violate both **** and FDCPA regulations. To resolve this matter expeditiously, I require the following documentation:1. Evidence of your authorization under 15 USC 1692(e) and 15 USC 1692(f) for handling this matter.2. Legal basis for the collection of this debt.3. Proof of your authorization to operate in my state.4. Evidence of the alleged debt, including any contracts or agreements bearing my signature.5. Complete account history, inclusive of all collection-related charges.I am formally filing a complaint citing violations of my consumer rights under the **** and FDCPA. Pursuant to 15 U.S.C. 602(a), I demand immediate cessation of all communication and collection activities related to this account. Furthermore, per 15 U.S.C. 604(a)(2), no account can be furnished without my written instructions.Your actions have infringed upon my rights under several sections of the ******* 1692d: Harassment or abuse in connection with debt collection.* 1692e: Use of false, deceptive, or misleading representations.* 1692g(b): Failure to properly disclose my rights.* 1692f: Use of unfair or unconscionable means to collect a debt.I request the immediate deletion of this disputed account from all ********************** reporting agencies due to its unrecognized status and the absence of contractual obligations. Your prompt attention to this matter is appreciated. Failure to comply may result in further legal action to protect my rights and interests.

  Business Response

  Date: 09/04/2024

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumers concern.  Below is a summary of the account activity. 
  
  The account was placed with our office for collection from Work Out World *********** (the Gym) on 11/27/2018. First Credit Services (FCS) sent the Initial Notice of Validation to ***************************** on 12/03/2018.  Upon receipt of the complaint, the account was marked to cease collections activity, and the account was updated to a disputed status. We also reached out to the Gym to assist in the investigation of the complaint and have since been advised that this account was placed in error.  As part of the account closure a request was submitted to TransUnion to delete the tradeline.  Be advised that TransUnion can take up to 30 days or longer to update the report, and this is beyond our control. Any questions concerning the account should be directed to Work Out World ************
  
  We are hopeful that this resolves the complaint.  If you or ************** have any questions or concerns our ***************** is open Monday through Friday 9am to 6pm EST and can be reached at **********************.

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to seek your help with a concerning issue that has recently come to my attention. A collections account from First Credit Services has been reported on my credit file, and it’s having a serious impact on my credit score. I want to clarify that I do not have any agreement or contract with this collection agency. This came as a shock to me because I have never received any documentation or validation of this debt, and as far as I know, I don’t owe it. I have always been diligent in managing my finances, so this situation is deeply troubling. Under the Fair Debt Collection Practices Act (FDCPA), I understand that I have the right to dispute debts that I believe are inaccurate or invalid. Given the circumstances, I am formally disputing the validity of this account. I believe this account should be removed from my credit report as it doesn’t reflect a legitimate debt that I owe.

  Business Response

  Date: 08/23/2024

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern. Below is a summary of the account activity. 
  
  The account was placed with our office for collection from ****** * ************ ** (the “Gym”) on 02/27/2024 following ****** *********** default of the membership agreement.  On 03/01/2024, First Credit Services (“FCS”) sent the Initial Notice of Validation to him altering him that the account was placed with our office for collections a copy of which is provided herewith. 
  
  On 08/19/2024 our office received a written dispute and a request for validation.  Upon receipt of the dispute, the account was marked to cease collection activity, and the account was updated to a disputed status.  Then filed the subject complaint, prior to us having an opportunity to respond to the dispute.
  
  In response to Mr. *********’s claim, we enclosed the following documents to serve as account validation 1) membership agreement, 2) payment history, and 3) billing history.  Upon review of the billing and payment history you will see that Mr. ********* was an active member of the Gym until September 2023 when he stopped making payments under the terms of the Membership Agreement.  
  
  Based on the supporting documentation provided herewith and the investigation, it is our contention that the claim of an outstanding balance owed by Mr. ******* in the amount of $207.30 is valid.  We invite him to reach out to our office should he wish to discuss the account details.
  
  Prior to responding to this complaint, we took additional steps to review the credit reporting activity and based on our investigation, the account and the subsequent credit reporting activity is accurate.  As a courtesy we will honor the consumer’s request and have submitted to the credit reporting agency to delete the tradeline.  Be advised that TransUnion can take 30 days or longer to update the report, and this is beyond our control
  
  If you or Mr. ********* have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at ###-###-#### Ext. 2138.

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I learned through Credit Karma that there was a $152.00 hit against my credit. This stems from a dispute against a gym called Crunch Fitness of which in a prior discussion back in April I requested a dispute be filed. I have never received a call or a letter from said credit agency. When I called ************ on Monday, July 8th I was sent to a third-party vendor based in *****. I said I would only speak with someone from the States, and they gave me a number ************. that number is disconnected. They forwarded me to another line that told you to leave a message for a call back but then disconnected you from doing so. I have called back several times to arrange a dispute on the matter and keep winding up with a third-party company who insists on giving me the same number. when I tell them that this number doesn't exist, they only tell me that this is the number they have to work with. In one of the calls with this third-party vendor I asked them to review my statement for the dispute and when they did, literally next to nothing was written as an explanation to be made based on my experience. This experience has been a total sham. So, let's review: There is no one to talk with in the ******. The contracted third-party vendor is giving false information and I have not received a thing from First Credit Services to validate or invalidate my claim. My only option is to fight this out in court which will be my next step if a resolution is not forthcoming.

  Business Response

  Date: 07/18/2024

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumers concern. 
  
  Our office is no longer handling the referenced account and have submitted a request to TransUnion to delete the tradeline and provide control #******* as confirmation of that request. Any questions concerning the account should be directed to the creditor.
  
  If you or **************** have any questions or concerns our ***************** is available Monday through Friday 9am to 6pm EST at **********************.

  Customer Answer

  Date: 07/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me so long as any demerits on my credit are eliminated. .
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consistent calls from First Credit Services from various numbers. My number that is being called is tied to an independent business entity that is separate legal entity of myself and that is NOT associated with the debts of the person who owned the number prior. No one answers when I answer the phone. No voicemails are left. My business does not even have a line of credit nor debt. Phone numbers below:***************** *************** *************** ***************

  Business Response

  Date: 04/26/2024

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumers concern. 
  
  We reviewed our account file as a *********************** of the investigation into the allegations. Below is a summary of the account activity:
  
  Upon receipt of the complaint, we removed the telephone number ending in #**** from our database. Prior to receipt of this complaint, we have had no knowledge that the number did not belong to the intended recipient and had no prior communication with ******************************* or requests to cease and desist calls to this number.
  
  We apologize for any convenience this may have caused him, and we are hopeful that this resolves Mr. ********* concerns. If you or he have any questions or concerns our ***************** is available Monday through Friday 9am to 6pm EST at **********************.

• Initial Complaint

  Date:03/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection notice for a Camp Gladiator account, master number ******, master loc number ********, business ID ******. I was advised to respond to the collection by 3/1. I responded by this date and provided a copy of my original cancellation from 1/6/22 showing a zero balance. I have never attended another Camp Gladiator course since the cancellation nor signed up for one. Please remove this collection from my account immediately as I provided proof that I cancelled and had no balance. I provided the requested information prior to 3/1 per the collection notice. The Camp Gladiator trainer D'Anthony S**** also signed my cousin up for training services without her permission. This company is illegally signing up prior members for classes without their permission to make money. Camp Gladiator will not be able to present any documents I signed for class as I never re-enrolled. I will take legal action against Camp Gladiator and First Credit Services if this is not removed from my account immediately.

  Business Response

  Date: 03/25/2024

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern. 
  
  Our office is no longer handling the referenced account.  Our client, Camp Gladiator recalled the account on 03/19/2024. As part of the account closure a request was submitted to TransUnion to delete the tradeline.  Be advised that TransUnion can take 30 days or longer to update the report, and this is beyond our control.  Any further inquiries regarding the account should be directed to the creditor.
  
  We are hopeful that this resolves Ms. ****** concerns.  If you or she have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at ###-###-#### Ext. 2138. 

  Customer Answer

  Date: 03/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ***** ******