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Business Profile

Garbage Removal

Grand Sanitation Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.5

Average of 8 Customer Reviews

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Review Details

  • Chris P

    Date: 05/20/2024

    ?????I've been using Grand for a year now, and their service has been outstanding! They are always punctual, reliable, and handle our waste efficiently. The team is friendly and professional, and they go above and beyond to ensure everything is taken care of properly. I highly recommend Grand for anyone looking for top-notch garbage collection services!

  • Rich G

    Date: 05/20/2024

    This is the best trash company I have ever used. If I forget to bring the trash out their driver will come up my driveway and take it. We appreciate their efforts over the many years of service.

  • John D

    Date: 11/30/2023

    STEER CLEAR OF THIS COMPANY OF THIEVES!!! I cancelled my service with this company as of the end of September. On October 2, 2023, Grand Sanitation came to my home, and not only took my trash, they also stole my grandson's $1000.00 stroller system that was not near the trash cans. The reason I cancelled with them was because they wouldn't take any trash that was outside of the can. I contacted the company to inform them of the theft, and they said they were not in my area that day, and not at my home due to the contract being cancelled. I have video and pictures of the employees on my property. I have tried up until today to have a resolution to the theft. The company does not respond to calls, emails, etc. Today, November 30, 2023, once again this company trespassed onto my property and not only took the trash, but a flooring nailer and airhose that was again, not in or around the can, I have video showing their employees on my property and loading this nailer into the truck. I called and was told they were not on my street today, and to come to the office with video proof, which I did. The manager *** was not courteous or man enough to even come out of his office to view the footage, and told us it was our fault for leaving property by the garage. How is this our fault, when they are NOT UNDER CONTRACT, TRESPASSED AND STOLE PROPERTY TWICE??!! I have now had to contact the police and file a report of theft, and they also continued to charge my credit card, after denying that they were at my house on the days the thefts occurred. I wish there was a way to leave negative stars because that's what this company deserves...DO YOURSELF A HUGE FAVOR AND DO NOT USE THESE LYING, TRESPASSING THIEVES!!!

  • Barbara B

    Date: 08/21/2023

    ***** was terrific in helping us solve the problem of waiting for our 86 gallon can. I dont understand why it takes a month to deliver said can (which we were notified of in welcome/info letter) or why they charge for it. But so far the pickup service has been flawless.

  • Marion C

    Date: 07/06/2023

    Marion C

    Date: 07/06/2023

    The cost of doing business should be reasonable. I contracted with Grand Sanitation for concrete recycling. They charged $314.54 for their 20 yard container. The cost to recycle the concrete is $85.00 per ton. I recycled ***** tons of concrete at a cost of $1383.80. I requested a copy of the dump ticket. The cost charged to Grand Sanitation was ****** out. A call to ********************* disclosed that the cost per ton is $18.00. This is capitalism on steroids. I would not consider this a reasonable transaction. Two stars were given only because the staff were cordial. Price gouging should be prohibited.

    Grand Sanitation Service, Inc.

    Date: 07/07/2023

    um, where is the cost of recyling anything only $18 per ton? we would love to know the organization that quoted you that peice ao we can bring all our recycling there. Also, rates for recycling anything depand on the material you load into the dumpster, if the concrete has anything else like bricks or rocks and dirt they charge more.But in the end I am not aware of any public disposal site that is only charging $18 per ***** am the onwer of Grand and would be interested in speaking to you directly about this. my direct email os *********************************************** Thanks

  • arun m

    Date: 06/27/2023

    We had bad experience when we tried their yard waste collection service. Their driver simply ignored the bags that we put out on curb with decals. This happened repeatedly. Finally we called in to complain (twice), both times we were assured that driver will come back but nothing happens. I then sent out email complaining but again nothing happened.One time my wife confronted the driver as he was leaving, he was rude and took only 2 out of permitted 5 bags.Now i am going to explore options to escalate this complaint and in parallel find alternative service.Their basic service is ok but once in a while you need that extra service and thats when you will realize that you are on your own and how bad they are!

  • User U

    Date: 04/18/2023

    User U

    Date: 04/18/2023

    If I could give no stars I would. Missed pick up weekly for months. Had to call weekly. Finally called to speak with owner who told me, "Go F**K a dog", because he was having bad day. Wish I had recorded it. Professional business huh? AVOID

    Grand Sanitation Service, Inc.

    Date: 04/19/2023

    Sir,Can I ask what the issue is please? Can you email me directly at *********************************************** for immediate assistance.

  • Carmine R

    Date: 08/18/2022

    Carmine R

    Date: 08/18/2022

    Terrible service. I have been a customer for 6 months and ********************** missed trash pickup 7 times already. Always has a lame excuse as to why but they always get the houses at the bottom of the street and the street around the block. Im paying for 2x pickup per week and they will not refund for missed days. Why pay for a service and not receive the service they offer?

    Grand Sanitation Service, Inc.

    Date: 08/19/2022

    *******,if you reach out to me directly I will take care of the service issues right away and make sure any missed service days are credited immediately. my direct email is ******************************** I cant help if I don't have the address so please reach out to me so I can resolve this as soon as possible!Thank you,

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