ComplaintsforIsland Auto Sales

• Initial Complaint

  06/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I would like to file a complaint against Island Auto Sales in *************, **. In April of 2020 I went there with my boyfriend to try and obtain a car loan in which I signed for a 2014 ************ Camry. However, we ended up declining that loan and returning that vehicle. However, on April 22, 2020 Island Auto fraudulently transferred my personal information and opened up a new car loan for ******************************* (my boyfriends brother who is also a personal friend of this company) and added me as a co-signer for his loan without my knowledge or consent. It was only recently that I found out about this and when I realized that my credit drastically decreased due to non-payment, I tried to resolve this issue numerous times since then. I disputed this through Credit Karma and reached out to the bank(Credit Acceptance). I was told to take it up with Island Auto which is when I went to resolve this matter in person and was told that Island Auto could not and would not do anything. I then called the bank again and explained the situation and they informed me that they would open up a fraud claim against Island Auto. I feel that they should be fined and held responsible for fraudulent activity which I have come to learn that this company has been known to do in the past. This has drastically and negatively affected my credit status, my well being and my being able to obtain any other loan for personal matters. This is a situation that I would like to get resolved immediately so I can get my credit to return to its good status and so I can move forward without this matter affecting me. If you have any questions, you can contact me directly at **************. Thank you!

  Business response

  06/20/2023

  Hello *********************, after looking into the records, we can confirm that statements you have made against island auto sales on this BBB review are false accusations. Our records indicate and corroborate that the 2014 ****** Camry purchased on 02/20/2020 was not financed under your name. It was finnanced through *************************** and financed under **** and *********************************. The loan was canceled due to default on the first payment by the customers listed above. Therefore, the loan was canceled by the financing company listed above and Island Auto Sales was held responsible to purchase the loan back. In April of 2020; you, ********************* and *************************** were in dire need of a vehicle and you came to Island Auto sales for assistance in purchasing another vehicle. To accommodate you as our previous customer, we submitted a credit application for you ********************* and *************************** to obtain a loan under both of your names which you consent to be a Co-signer and provided ** with your SSN, Pay Stubs and other personal required information for the matter of approval for the loan. The welcome packages from the bank ************************* were sent to each of the signers on the loan to inform those who are on the loan, payments information and other information related to the loan. You were most definitely aware that you Co-signed and were on the loan. On June 16, 2023 you decided to stop by Island Auto Sales after three years and two months later requesting if you could be removed as a Co-Signer because you are no longer in a relationship with your ex partner. You were informed by the Manager that the loan is handled by the bank ************************* and we have no control over that.  Also, these are your personal matters which have nothing to do with Island Auto Sales and everything reported by you on this review are lies and false allegations. 

  Customer response

  06/20/2023

  
  Complaint: 20209554
  
  I am rejecting this response because:
  The response and information that Island Auto has provided regarding my case is completely false and I have others such as *************************** himself to attest that we have NEVER been in a relationship nor did we apply for a loan together. I have been with ***************************** brother, ********************************* for the past 5 years and that is the only person that I tried to obtain an auto loan with from Island Auto. This is certainly not a personal matter nor has it ever been one. This situation certainly involves fraudulent activity as Island Auto stated when I spoke to them in person that they Could not remember what they ate last week let alone something that happened 3 years ago, which I find to be an unacceptable response. I also did not wait 3 years to try to resolve this issue. As *** stated, I have tried to dispute this many times in the past through Credit Karma and more recently through the bank and Island Auto. I also called Island Auto a week or two prior to stopping in and spoke with either ******************************* or ***********************; who is their general manager and tried to resolve this matter over the phone in which I was then told that they would look into this. However, I never received a call back from them. At that point, I went to discuss this issue in person with them which resulted with no resolution. They also could not provide me with any information or proof that I supposedly co-signed for this loan. All I want is for justice to be served and for certain parties to be held accountable for illegal matters. I do not and should not be held responsible or connected to this matter that has absolutely nothing to do with me. If this matter does not get resolved soon, I will take legal action against Island ************ parties involved. 
  
  
  Regards,
  
  *********************

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a ****** Altima on June 29,2022 at island auto sales. I was convinced to finance the vehicle instead of buy here pay here which wasnt a problem at first. I didnt not know that I was getting ripped off for my money. - Before purchasing the very I took it for a test drive and I was satisfied with the condition the car was in. There were no sounds and as a former auto inspector I would know if there was a problem with the car. -After a few days of having the car I started to notice unfamiliar things such as a and the left suspension. -I took it it to the dealership and voiced my concern and they attempted to fix it. He replaced the wheel bearings and the sway bar links. - after a few more days of driving I took it back and let them know that the sound did not disappear and therefor was not fixed. Not only was it not fixed but there was a new squeaking sound and it came everytime I hit a bump. One of the dealers assisted me and took me out for a drive and tried to convince that the sounds I was hearing was normal. - (Everytime I would hit a bump it would make the car sway left and right and I would slightly lose control of the vehicle) - I tried to voice that but he tried to outsmart me and make me feel belittled because of my age(18). - additionally they told me that the car was a salvage title only because a dent in the back but after asking for the cars history he showed me more than what he originally told me. - I also have a constant air leak on my rear tire that I brought up and I kept being it up and when he finally addressed it he found out that the rim was cracked. - I took my car to the ****** dealership and they addressed my concerns and let me know that I wasnt the only one. I took it back t the dealership and I was emotionally insulted and I asked if I could get my money back and they said I wouldnt be able to get my full money back instead Ill be able to get 10% back.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  BY FAR, THE WORST EXPERIENCE I'VE EVER HAD IN MY LIFE!! I bought an SUV in April 2021, to have the check engine light come on in 30 minutes. Stopped to fill the tank with gas, smelled like I poured gas inside of the car. They tell you bring it in and they will take care of it. THEY WON'T! They will reset your check engine light and send you on your way! OUT OF THE 8 MONTHS OF OWNERSHIP AND 8 PAYMENTS, I'VE HAD MY CAR A TOTAL OF 2 MONTHS! First engine blew 2 weeks after I bought it along with both turbos! Broke down on the way to the dealer to get the check engine light fixed a second time along with several other problems. They had my car almost 2 months. Put a junkyard motor in it and used turbos. Went and got my oil changed about ***** miles into the junkyard engine and my oil change place showed me the mud in my oil! Never seen anything like it in my life! Engine started tapping on start up then after a few weeks, both turbos and engine went AGAIN!!! HAD TO GO DOWN TO THE DEALER TO GET A RESOLUTION AND THEY WANTED TO PAY ME A FEW THOUSAND AND SEND ME ON MY WAY! CAR ORIGINALLY COSTED ME $10,500. NOW, JUST GOT IT BACK AFTER ANOTHER 2 MONTHS AND A REMANUFACTURED ENGINE WAS INSTALLED AND NEW TURBOS. PICKED CAR UP FRIDAY AND TOOK IT FOR A TEST DRIVE. TRANSMISSION SLIPPING!! IT WAS A QUART AND A HALF DOWN ON FLUID! THEN, A TURBO PIPE POPPED OFF WITH A BANG ON THE SECOND TEST DRIVE. THEY PUT IT BACK ON AND THE SALESMAN WANTED TO RECORD ME ON HIS PHONE STATING HE IS NOT LIABLE AFTER I LEAVE! HE ALREADY HAD ME SIGN A NOTARIZED DOCUMENT SAYING HE AND HIS DEALER AREN'T LIABLE AFTER THIS REPAIR, BUT I HAD HIM ADD IN THE DOCUMENT THAT HE GUARANTEE THE INSTALL OF ALL THE COMPONENTS THAT HAD TO DO WITH THE ****** WELL, 1 DAY HOME AND MY CHECK ENGINE LIGHT CAME ON, THEN STARTED TO FLASH. THE ***** RUNS HORRIBLY, STRONG FUEL SMELL, SPUTTERING AND JERKING. I TEXT THE GUY TO LET HIM KNOW AND HE TELLS ME DON'T TEXT HIM ANYMORE!! MY CAR NOW HAS BAD CATALITIC CONVERTERS, 15 ENGINE COD

  Business response

  09/15/2022

  For this particular customer, as stated by the customer himself we did ask him to come in so that we could repair what was needed. We replaced the engine and turbos twice. We did everything on our end to repair whatever the vehicle needed. Despite the warranty not covering the entire invoice, we took it upon ourselves to take care of everything on our own to assure that the vehicle was repaired which ended up costing us more than $5000. 

  Customer response

  09/15/2022

  
  Complaint: 16332290
  
  I am rejecting this response because: I had to fight tooth and nail to finally get this dealership to agreed to fix my broken car the second time with needing anothee engine and turbos. The first repair was a junkyard engine that only lasted a few thousand miles as well as the turbos. When I got my oil changed just **** miles into the junkyard engine replacement, my oil change facility told me and showed ke the oil that came out of that engine. They said looked like mud and both then and myself had never seen anyrhing like that in my life! Which means, there wasn't even fresh oil put into that used engine when installed! It was the same oil that had been sitting in there for what could have been years! Furthernore, the car had a smell of gas since 45 mins after I bought it when filling up my tank for.the first time. I had the car brought back and told the dealer what could possibly be the issue. They said they fixed it and put a new fuel nexk in the car. Well, it wasn't the fuel neck and to this dayz I cannot fill my gas tank! The car is down again and has been for 2 months with ANOTHER DIAGNOSIS OF ENGINE FAILURE! THE ONE.TURBO.IS LEAKING BECAUSE THEY NEVER PUT SEALS IN IT BUT USED PERMATEX WHICH YOU CANNOT USE! THEY CUT CORNERS ***** WAY THEY COULD AND LEFT ME WITH A VERY UNSAFE *** THAT I USE FOR MY FAMILY! THE *** SMELL IS STILL THERE BECAUSE AFTER PUTTING THE *** UP ON A LIFT, THERE ARE MORE WIRE TIE STRAPS HOLDING THINGS TOGETHER UNDERNEATH THAT CSR THAN BOLTS! THE ELBOWS GOING INTO THE **** LINES UP INTO.THE *** TANK ARE WIRE TIED ON BECAUSE THEY WERE BROKEN WHEN REMOVED AND REINSTALLED, BUT THEY DIDN'T WANT TO BUY NEW ONES. MY TRANSMISSION IS NOW LEAKING FROM AN IMPROPER INSTALL FROM THE ***** PUMP SEAL. THIS PLACE SCAMMED MY WARRANTY COMPANY AND LEFT ME WITH NO WARRANTY AND EVEN SIGNED A PAPER AFTER THE LAST REPAIR STATING THEY GUARANTEED THEIR WORK. THEN i get the text from the dealer stating, "I don't want anything to do with you or your car. I WAS SOLD A VEHICLE THAT HAD MORE PROBLEMS THAN ANY OTHER *** I'VE EVER OWNED. DISHONEST LIARS AND CROOKS. AS STATED PREVIOUSLY, SEE YOU IN COURT!
  
  
  
  Regards,
  
  **************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩