ComplaintsforMeest-America Inc

• Initial Complaint

  07/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is a fraud!!!!!!! They are committing crimes, I did report them, and the shipping company ********************** they are knowingly using to scam people! When I called and asked them, they said they do use this company but said the information was confidential and they couldn't give it to me over the phone!!!!!************************************************************************************************************

  Business response

  07/11/2024

  Dear Client,
  
  We have received your message, but unfortunately we were not able to understand all the details of your complaint.
  Please provide us with more information about the problem you are experiencing. This will help us to have a better understanding of the situation and to provide you with a quick and effective resolution.
  
  Thank you in advance for your assistance and cooperation.
  

• Initial Complaint

  11/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  6 ???? ? ????????? ??????? (?????????? CV718019196US ) ? ???? Meest (Port Reading, ** ******) ???????? ????? ??????????: ???????, ????*******, ??.??????? 9, ??.11 ??????????: ???????? ????? (???.067-220-2854). ??????? ?? ???? ??????????. ????? ????????? ???????.

  Business response

  11/22/2023

  Hello, please write what happened to your parcel?
  Thank you

• Initial Complaint

  11/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  13 ??? ? ????????? ??????? (?????????? CV921314525US ) ? ???? Meest (Port REAding ** ******) ???????? ????? ??????????: ???????, ????******, ??.??????? 4/10, ??.10. ??????????: ????????? ????? (???.050-604-8409). ??????? ?? ???? ??????????. ????? ????????? ???????.

  Business response

  11/22/2023

  Hello, please write what happened with your parcel?
  Thank you .

• Initial Complaint

  04/29/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  It has been a nightmare dealing with this company. Sent many packages and over half they didn't deliver. 9 or more packages were not delivered, many attempts to call and email, they keep pointing fingers and "redirecting" to different departments and wasting time. Company says they cannot deliver due to sanctions and says if they ship items back they will not refund shipping fees, or if we items are redirected to another country then I will have to pay $2 per pound second time. Email responses were very brief and ignorant from ******************* and other staff, recently she decided to stop responding at all (which happened before also). I paid to have the packages delivered to ****** so thats where they should be delivered, especially considering fact that they were sent BEFORE any sanctions were in place, and they are still stuck somewhere. I should NOT have to loose shipping fees and return packages to *** from Europe and have to find another company to ship. I should NOT have to pay 2 times same amount to have them delivered. This is my last attempt to resolve this after that I am actively searching for an attorney, which will help me recover funds for the packages and any attorney fees and possibly other expenses and inconveniences involved. MONTHS have passed and I still don't have the packages delivered and some were very time sensitive. MEEST is being more ignorant and not trying to resolve anything, this is plain ridiculous. At least these 9 parcel's are not delivered and possibly others: ******* ******* ******* ******* ******* ******* ******* ******* ******* !!!!!

  Business response

  05/01/2023

  Dear customer, we cannot answer this question because your parcels were shipped from **********, not from us.
   As a regional office, we do not manage this issue and therefore cannot assist you. You only need to contact the ******* office directly. We are aware that you are already in contact with them.

  Thank you for your cooperation.
  

  Customer response

  05/02/2023

  
  Complaint: 19997763
  
  I am rejecting this response because:
  
  This is what I'm talking about, you guys keep redirecting to different departments, which is ridiculous, you are same company MEEST, not different companies, if you have many departments then you should work with each department internally. And ******* has nothing to do with **********. 
  
  If you are aware that I am in contact with them then let me know why they are not responding or resolving anything? 
  
  Regards,
  
  *************************************

  Business response

  05/04/2023

  Hello, the head office is dealing with your issue, you are not our client as a regional Meest America . We do not have access to your parcels.

  Thank you for your understanding

   

   

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent humanitarian help to my family in ******* on December 15. In January they received a package where most (almost all) the stuff was stolen. The original weight of my package was 56 pounds, when it arrived to my family in ******* it was only 22 pounds. I'm asking you to start your investigation and find all the missing goods, as well as complete a full refund of the service that was poorly provided. I'm asking to check the weight status in every department the package traveled as well as check cameras where employes of meest stole the items that don't belong to them. I also will be able to provide the receipts from the store where all those items were purchased. The employees of meest stole goods for the amount of $2,000. The invoice number is *************. The items that I sent to my relatives were necessary for them due to the war! And those people didnt hesitate to steel from people in needs!

  Business response

  02/07/2023

  Tell us why here...Good afternoon, we sent a complaint for investigation, please wait 2 weeks for the result. Thank you for waiting.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Sent several packages that were not delivered, customer service is no help.

  Business response

  12/29/2022

  ************************************* and the sender of his parcels are in direct contact with Meest Corporation, our head office in *******. Meest-******* is responsible for parcels sent from the **********, specifically **********. They are handling his case by providing information on his parcels that made it into ****** before the start of the ******* full-scale invasion on February 24,2022, and the parcels that remained in our distribution center in *******. The client has been given options for readdressing the parcels that did not make it into ****** due to force majeure circumstances. 
  Meest America would like to request that this case be closed because we, being a regional office, do not have any jurisdiction over the parcels sent from **********.   

• Initial Complaint

  07/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  sent the parcel to *************** (*******) on 01.28.2022 using MEEST, tracking number *************. The delivery was stopped. Yes, i understand due to the fact that the city of ******* has been occupied the parcel cannot be delivered. First time i called MEEST about the parcel the representative said that the parcel was returned to **** and suggested that we wait and see if the situation changes for the best. Well, the situation has not changed and the city is still occupied. I called the MEEST again and here we go- extremely Bad attitude. The representative gave me a speech on why it took me long to call them, and what is so valuable is in parcel that i worry about it. I asked to ship the parcel back to US if there is no way to deliver it, MEEST refused to ship it back. I was able to locate relatives in **** and asked to re-address the parcel. The representative took information and said i need to wait. After numerous calls MEEST has informed me that the parcel has been LOST. The company never tried to contact me or intended receiver. Never offer help. There were no apology whatsoever. My relatives lost almost everything. And now the items that were shipped and important to them were stollen by fellow **********, The MEEST company offers no help just Bad attitude. The company had to do everything to save belongings of people who live on occupied territories.

  Business response

  12/29/2022

  The settlement of this claim was finalized. Meest has been in direct contact with the client and accepted the clients verbal declaration of the value of the lost items, even though the parcel that was sent to the *************** in ******* had a zero-dollar declared value. Unfortunately, the parcel has been designated as lost, following the occupation of the city of *******, and the client has been issued a refund for the value of the goods and the shipping fee. The check has been sent to the client, and a promise that the case with BBB would be closed was received.

  Customer response

  01/10/2023

  
  
  Better Business Bureau:
  
   I have received the check for $335.00 as a compensation for the lost parcel. I have accepted the check and would like to close the case. 
  
  Regards,
  
  ***************************

• Initial Complaint

  06/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  01.26.22 I sent three parcels to ******. # of parcels is *************, *************, *************.03.07.22 all parcels arrived in Sea Port in *******. Till this time parcels not arrived to receivers. Meest US does not give truthful information. The operator 's response follows ?urrently parcels kind of information. *****. 22 I sent request to return parcels to sender, 06/02/22 I sent the second request is to return the parcels to the sender, but I didn't get any response. I ask for your assistance in returning my parcels to the sender due to the inability to send parcels by destination. I would like to get specific information with the date of return of parcels to the sender. Respectfully yours *******************************

  Business response

  12/29/2022

  Our company was not able to deliver parcels that were shipped to ****** when the war started. Parcels sent by our client, and mentioned in this claim, have been retrieved from our distribution warehouse in ******* and returned to her.  Our client, *******************************, confirmed in a phone call that she received her parcels and that she has no further claims.
  Meest America would like to request that this case be closed.

• Initial Complaint

  03/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I send a package to ****** using their service, here the tracking number, ************* The last tracking information was about the package was delivered to ******* on 23rd of February of 2022.No other information available.The company initially refused to provide any information, and giving me some very extremely Bad attitude.Then, after numerous calls, i finally found out that due to the situation in *******, the company decided not to ship packages to ****** anymore. Like I said, the package is In ******* for over a month and a half now.They refused to ship the package back to me.Dealing with this company was always an issue even before that.

  Business response

  01/19/2023

  Dear Customer.

  As you know due to the situation which have place in the world, we stopped shipping parcels to your parcel' destination starting from February 24. 

  So parcels were returned back to America. Our customer support manager reached oud to you and you confirmed that parcel was returned to *************.

  Best regards,

  Meest America

  Customer response

  01/19/2023

  
  Complaint: 16926994
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  *************************

• Initial Complaint

  01/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On January 24, I became aware that Meest America Inc. **** ******* ******* **** ******** *** ****** ****** ***************, again restricts my rights and suspends the sending of packages for which I paid. I received the following message: " Delivery of your parcel number ************* is suspended because we do not received payment for the delivery of your parcels *************, *************. Please pay for our services and delivery will be restored within the next 24 hours." From the moment the invoice was issued for payment for sending parcels of parcels ************** *************, I do not have the technical ability to pay with a registered card and with a verified address and verified cards, because an error appears: Payment method is forbidden. Support calls were unsuccessful. Although I have paid before without any problems. I have a suspicion that Meest America Inc. is harassing me in this way because of my appeals to protect my rights. Based on the above, please: 1. Consider my application and take steps to resolve the issue. 2. Restore my rights 3. Notify the relevant supervised authorities 4. Establish a circle of perpetrators and bring them to justice. 5. Collect from MEEST AMERICA Inc. moral damage in the amount of ***** ** *******. 6. Reply me to this email at [email protected]

  Business response

  12/12/2022

  *** ********** was not able to provide the required information (a valid phone number and address) for his US bank-issued credit card. The phone number was not in service, and the customer was not able to supply proof of residence at the specified address associated with the card. Meest requires US residency proof with US bank-issued credit cards from all customers registered in ******* as a fraud prevention measure.
  Mr* ********** has issued 32 service tickets in the period of 01/20/2022-02/16/2022 with the same request to use his US bank-issued credit card. The customer continued to ignore our requests for verification information.  A record of this lengthy correspondence can be provided upon request. Once a different credit card was provided on 02/17/2022, his parce* ************* was released for delivery on 02/18/2022. 
  Based on the above reasons, we respectfully deny the customer’s allegations of harassment and reject the request to pay "***** ****** in the amount of 6,000 US dollars." Once a different credit card that satisfied our fraud prevention requirements was provided, all parcels were delivered.

  Customer response

  12/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  On January 24, I became aware that Meest America Inc. **** ******* ******* **** ********
  *** ****** ****** ***************, again restricts my rights and suspends the sending of packages for which I paid.
  I received the following message: "
  Delivery of your parcel number ************* is suspended because we do not
  received payment for the delivery of your parcels *************, **************
  Please pay for our services and delivery will be restored within the next 24 hours."
  From the moment the invoice was issued for payment for sending parcels of parcels *************, **************
  I do not have the technical ability to pay with a registered card and
  with a verified address and verified cards because an error appears: Payment method is forbidden.
  Support calls were unsuccessful. Although I have paid before without any problems.
  I have a suspicion that Meest America Inc. is harassing me in this way because of my appeals to protect my rights.
  
  Regards,
  
  ****** **********

  Business response

  12/28/2022

  We have acknowledged customer concerns and provided detailed explanations of this case. We will continue to deny the customer’s allegations of harassment and reject the request to pay "moral damage in the amount of ***** US dollars," as we feel this is extortion. Our claims department has documented correspondence with the customer, asking him to provide us with the required documentation in order for him, a foreign resident, to be able to use the US bank-issued credit card. The client continuously ignored these requests and proceeded to send the same message over and over.  
  In all of our correspondence with this client, it became clear that he chose the tactic of copying and pasting his original generated message rather than clarifying why he was not providing requested information in order to avoid the delay. His parcels were delivered as soon as he complied with the requirements for fraud prevention. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩