Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the mishandling, excessive delays, and lack of resolution for my insured parcel shipped through Meest-America.Parcel Details:CV926293875US Value: $1,200. Insured for: $800. Date of shipment: 08.22.2024. Destination: ******, ***************Issue: The parcel has been delayed for over three months and is currently being held in ******, where I was unexpectedly asked to pay $500 in additional fees to release it. Due to the unreasonable fee, I requested the parcel to be returned to *****************, but I have received no response or concrete updates regarding its return. Meest-America has failed to provide clear communication or resolution, leaving me with no clarity on the parcel's status or next steps.Attempts to Resolve: I contacted Meest-America multiple times ([list specific dates if available]) and requested the parcels return to the **** However, they have not provided a clear or timely response to my inquiries.Request: Compensation under the insurance policy if the parcel is lost or damaged due to their negligence.Thank you for your attention to this matter.

  Business Response

  Date: 01/08/2025

  Tell us why here
  Good afternoon, we would like to inform you that the package was sent to **************, the customer declared the goods in the amount of $1200.0.  For shipments to ******, the value of the goods should not exceed 150 euros. So the parcel was stopped by customs. Customs duty was charged on the package. Customs clearance processes are fully regulated by the customs authorities of each country, and we, as a logistics company, have no influence on their decision or the time frame for consideration.
  Therefore, in this case, customs officers contact the customer personally.
  The sender, ******** Durdynets, categorically refused to pay the customs duty. We have started the process of returning the parcel.
  We did our best to solve the problem. We sent all the information about the recipient and the sender to Karex so that they could contact them.  After the customs authorities contacted the sender, the status of the package was changed to :...

  2024-09-18 notified about receivables - waiting for payment
  2024-11-28 under investigation
  2025-01-07 payment received - parcel in customs clearance
  2025-01-07 cleared - 2025-01-07

  The duty is paid, the parcel is released for delivery.

  Thank you

   

• Initial Complaint

  Date:10/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent many packages through this company, a few arrived with missing items from package and no report on missing items. 9 or more got delayed, company kept asking to wait for months, then said they could not deliver. After a very long time they returned the packages again with more missing items and also many items severely damaged. Numerous calls and exchanges of email were no results. Company doesn't want to compensate for missing and damaged items nor do they want to refund shipping costs for items they sent back. In total wasted over 2 years dealing with this problem and their unprofessionalism and ignorance. Right now thousands are at loss due to this company neglance and not being responsible to cover the costs. Need refund for shipping costs and compensation on missing and damaged items.

  Business Response

  Date: 10/22/2024

  Dear Customer,

  We would like to sincerely apologies for any unsatisfactory experience you may have had with our company.
  We greatly value working with each and every one of our customers and strive to provide the best service possible.
  You have indicated that your packages were shipped from our California office but  that your complaint was received by our New Jersey office.

  Unfortunately, we are unable to provide you with a direct response. However, your inquiry has been forwarded to the appropriate office from which your packages were shipped.
  You will receive a response as soon as possible.

  Thank you for your patience and understanding.
  

     

  Customer Answer

  Date: 10/22/2024

  
  Complaint: 22455267
  
  To me you are one company, if you have different departments please forward to them. With that said I tried to find California in BBB but couldn't, I figured you are main office, I called many times and sent emails also please stop pointing fingers on other sides of your company and respond properly to the herein complaint. 
  
  
  
  Regards,
  
  ***** ****

  Business Response

  Date: 10/24/2024

  Tell us why here...Good afternoon, we understand your perception of the company as a whole, so we apologies and ask for your understanding us. These packages are being shipped from another state. We do not see them in our system. We have written to the agent again and you will be contacted shortly.
  Thank you for your patience and understanding.

  Customer Answer

  Date: 10/29/2024

  
  Complaint: 22455267
  
  I am rejecting this response because:
  
  Please respond properly, or at least provide the BBB link to your correct state, as I cannot find it, are you saying you have different companies registered under same exact name? Would make more sense for you to accept this complaint and deal with it with your staff insite your company even if they are in different state this shouldn't be something I have to worry about. 
  
  Regards,
  
  ***** ****

  Business Response

  Date: 11/01/2024

  Information provided by this customer is totally misleading. Our head office was in communication with the customer for several months, due to case complications. Dozens of calls and e-mails were exchanged by Meest with both sender and recipient.  
  All 11 packages were returned to ***************** and delivered to the customer's address:
  *******************
  **********************************************************************
  Phone ************
  Customer did not pay any extra fees for the return service. She successfully received back her parcel in batches, last of which was in August 2023. This was confirmed by customer. All the details of return of valuables and electronics were completed in full.Therefore, the case was closed more than a year ago. At the present time there is nothing to resolve and any further complains regarding these 11 boxes might be considered as false accusations. Meest head office team went beyond standard expectation to assist this customer. This matter is finalized.

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a fraud!!!!!!! They are committing crimes, I did report them, and the shipping company ********************** they are knowingly using to scam people! When I called and asked them, they said they do use this company but said the information was confidential and they couldn't give it to me over the phone!!!!!************************************************************************************************************

  Business Response

  Date: 07/11/2024

  Dear Client,
  
  We have received your message, but unfortunately we were not able to understand all the details of your complaint.
  Please provide us with more information about the problem you are experiencing. This will help us to have a better understanding of the situation and to provide you with a quick and effective resolution.
  
  Thank you in advance for your assistance and cooperation.
  

• Initial Complaint

  Date:11/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6 ???? ? ????????? ??????? (?????????? CV718019196US ) ? ???? Meest (Port Reading, ** ******) ???????? ????? ??????????: ???????, ????*******, ??.??????? 9, ??.11 ??????????: ???????? ????? (???.067-220-2854). ??????? ?? ???? ??????????. ????? ????????? ???????.

  Business Response

  Date: 11/22/2023

  Hello, please write what happened to your parcel?
  Thank you

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  13 ??? ? ????????? ??????? (?????????? CV921314525US ) ? ???? Meest (Port REAding ** ******) ???????? ????? ??????????: ???????, ????******, ??.??????? 4/10, ??.10. ??????????: ????????? ????? (???.050-604-8409). ??????? ?? ???? ??????????. ????? ????????? ???????.

  Business Response

  Date: 11/22/2023

  Hello, please write what happened with your parcel?
  Thank you .

• Initial Complaint

  Date:04/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been a nightmare dealing with this company. Sent many packages and over half they didn't deliver. 9 or more packages were not delivered, many attempts to call and email, they keep pointing fingers and "redirecting" to different departments and wasting time. Company says they cannot deliver due to sanctions and says if they ship items back they will not refund shipping fees, or if we items are redirected to another country then I will have to pay $2 per pound second time. Email responses were very brief and ignorant from ******************* and other staff, recently she decided to stop responding at all (which happened before also). I paid to have the packages delivered to ****** so thats where they should be delivered, especially considering fact that they were sent BEFORE any sanctions were in place, and they are still stuck somewhere. I should NOT have to loose shipping fees and return packages to *** from Europe and have to find another company to ship. I should NOT have to pay 2 times same amount to have them delivered. This is my last attempt to resolve this after that I am actively searching for an attorney, which will help me recover funds for the packages and any attorney fees and possibly other expenses and inconveniences involved. MONTHS have passed and I still don't have the packages delivered and some were very time sensitive. MEEST is being more ignorant and not trying to resolve anything, this is plain ridiculous. At least these 9 parcel's are not delivered and possibly others: ******* ******* ******* ******* ******* ******* ******* ******* ******* !!!!!

  Business Response

  Date: 05/01/2023

  Dear customer, we cannot answer this question because your parcels were shipped from **********, not from us.
   As a regional office, we do not manage this issue and therefore cannot assist you. You only need to contact the ******* office directly. We are aware that you are already in contact with them.

  Thank you for your cooperation.
  

  Customer Answer

  Date: 05/02/2023

  
  Complaint: 19997763
  
  I am rejecting this response because:
  
  This is what I'm talking about, you guys keep redirecting to different departments, which is ridiculous, you are same company MEEST, not different companies, if you have many departments then you should work with each department internally. And ******* has nothing to do with **********. 
  
  If you are aware that I am in contact with them then let me know why they are not responding or resolving anything? 
  
  Regards,
  
  *************************************

  Business Response

  Date: 05/04/2023

  Hello, the head office is dealing with your issue, you are not our client as a regional Meest America . We do not have access to your parcels.

  Thank you for your understanding

   

   

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent humanitarian help to my family in ******* on December 15. In January they received a package where most (almost all) the stuff was stolen. The original weight of my package was 56 pounds, when it arrived to my family in ******* it was only 22 pounds. I'm asking you to start your investigation and find all the missing goods, as well as complete a full refund of the service that was poorly provided. I'm asking to check the weight status in every department the package traveled as well as check cameras where employes of meest stole the items that don't belong to them. I also will be able to provide the receipts from the store where all those items were purchased. The employees of meest stole goods for the amount of $2,000. The invoice number is *************. The items that I sent to my relatives were necessary for them due to the war! And those people didnt hesitate to steel from people in needs!

  Business Response

  Date: 02/07/2023

  Tell us why here...Good afternoon, we sent a complaint for investigation, please wait 2 weeks for the result. Thank you for waiting.

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent several packages that were not delivered, customer service is no help.

  Business Response

  Date: 12/29/2022

  ************************************* and the sender of his parcels are in direct contact with Meest Corporation, our head office in *******. Meest-******* is responsible for parcels sent from the **********, specifically **********. They are handling his case by providing information on his parcels that made it into ****** before the start of the ******* full-scale invasion on February 24,2022, and the parcels that remained in our distribution center in *******. The client has been given options for readdressing the parcels that did not make it into ****** due to force majeure circumstances. 
  Meest America would like to request that this case be closed because we, being a regional office, do not have any jurisdiction over the parcels sent from **********.   

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sent the parcel to *************** (*******) on 01.28.2022 using MEEST, tracking number *************. The delivery was stopped. Yes, i understand due to the fact that the city of ******* has been occupied the parcel cannot be delivered. First time i called MEEST about the parcel the representative said that the parcel was returned to **** and suggested that we wait and see if the situation changes for the best. Well, the situation has not changed and the city is still occupied. I called the MEEST again and here we go- extremely Bad attitude. The representative gave me a speech on why it took me long to call them, and what is so valuable is in parcel that i worry about it. I asked to ship the parcel back to US if there is no way to deliver it, MEEST refused to ship it back. I was able to locate relatives in **** and asked to re-address the parcel. The representative took information and said i need to wait. After numerous calls MEEST has informed me that the parcel has been LOST. The company never tried to contact me or intended receiver. Never offer help. There were no apology whatsoever. My relatives lost almost everything. And now the items that were shipped and important to them were stollen by fellow **********, The MEEST company offers no help just Bad attitude. The company had to do everything to save belongings of people who live on occupied territories.

  Business Response

  Date: 12/29/2022

  The settlement of this claim was finalized. Meest has been in direct contact with the client and accepted the clients verbal declaration of the value of the lost items, even though the parcel that was sent to the *************** in ******* had a zero-dollar declared value. Unfortunately, the parcel has been designated as lost, following the occupation of the city of *******, and the client has been issued a refund for the value of the goods and the shipping fee. The check has been sent to the client, and a promise that the case with BBB would be closed was received.

  Customer Answer

  Date: 01/10/2023

  
  
  Better Business Bureau:
  
   I have received the check for $335.00 as a compensation for the lost parcel. I have accepted the check and would like to close the case. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01.26.22 I sent three parcels to ******. # of parcels is *************, *************, *************.03.07.22 all parcels arrived in Sea Port in *******. Till this time parcels not arrived to receivers. Meest US does not give truthful information. The operator 's response follows ?urrently parcels kind of information. *****. 22 I sent request to return parcels to sender, 06/02/22 I sent the second request is to return the parcels to the sender, but I didn't get any response. I ask for your assistance in returning my parcels to the sender due to the inability to send parcels by destination. I would like to get specific information with the date of return of parcels to the sender. Respectfully yours *******************************

  Business Response

  Date: 12/29/2022

  Our company was not able to deliver parcels that were shipped to ****** when the war started. Parcels sent by our client, and mentioned in this claim, have been retrieved from our distribution warehouse in ******* and returned to her.  Our client, *******************************, confirmed in a phone call that she received her parcels and that she has no further claims.
  Meest America would like to request that this case be closed.