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Find a Location

Princeton Air Conditioning, Inc. has 1 locations, listed below.

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    Business ProfileforPrinceton Air Conditioning, Inc.

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.4/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/25/2001

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Air conditioners, Heat pumps, Gas furnaces, Humidifiers, Whole home generators, Geo-thermal heat pumps, Air cleaners, Water Heaters

    Business Details

    Location of This Business
    39 Everett Dr, Princeton Jct, NJ 08550-5393
    BBB File Opened:
    7/26/1986
    Years in Business:
    53
    Business Started:
    1/1/1971
    Business Started Locally:
    1/1/1971
    Business Incorporated:
    11/1/1970
    Accredited Since:
    7/25/2001
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 13VH00255200 for this business, issued by NJ Division of Consumer Affairs

    These agencies may include:

    NJ Division of Consumer Affairs

    124 Halsey Street, 7th Floor, PO Box 45027

    Newark NJ 07102

    (973) 504-6200

    https://newjersey.mylicense.com/verification/

    BBB records show a license number of 19HC00398000 for this business, issued by State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

    These agencies may include:

    State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

    PO Box 47031

    Newark NJ 07101

    (973) 504-6250

    http://www.njconsumeraffairs.gov/hvacr

    BBB records show a license number of PA001066 for this business, issued by NJ Division of Consumer Affairs

    These agencies may include:

    NJ Division of Consumer Affairs

    124 Halsey Street, 7th Floor, PO Box 45027

    Newark NJ 07102

    (973) 504-6200

    https://newjersey.mylicense.com/verification/

    BBB records show a license number of 36BI00838900 for this business, issued by State Board of Examiners of Master Plumbers

    These agencies may include:

    State Board of Examiners of Master Plumbers

    PO Box 45008

    Newark NJ 07101

    (973) 504-6420

    http://www.nj.gov/lps/ca/nonmedical/plumbers.htm

    Type of Entity:
    Corporation
    Alternate Business Name
    • Princeton Air
    • Princeton Mechanical
    Business Management
    • Mr. Joseph J. Needham, CEO
    • Mr. J. Scott Needham, President
    Contact Information

    Principal

    • Mr. Joseph J. Needham, CEO
    • Mr. J. Scott Needham, President

    Customer Contact

    • Mr. J. Scott Needham, President
    Additional Contact Information

    Fax Numbers

    • (609) 799-7036
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Princeton Air Conditioning, Inc. and I entered into a contract for the installation of a Waterfurnace 3 Series Geothermal Heat Pump system and a *************************** 80 Gal Heat Pump water heater. The geothermal system installation involved drilling a well and installing a closed loop of pipe filled with a water / alcohol mixture. The heat pump takes heat from the house in the summer, transfers it to the loop, the heated water goes into the ground and cools off. The reverse happens in the winter: the pipe heat pump removes heat from the piped water, and the water goes through the loop in the ground to warm up. While drilling the well, Princeton Air destroyed my homes drinking water well. The drilled about 15 feet away from it, and caused the well to be contaminated, clogged, and fail. We were without water for about a month while emergency permits were pulled and a new drinking water well was installed. The well was replaced by Princeton Air. The system had difficulty keeping the house warm during the first winter. Emails to Princeton Air on January 17, 2022 included screenshots of the temperature in the house dropping 15 degrees while the heat was on overnight. A routine service visit in April 2022 confirmed the loop had lost pressure- normal operating pressure is between 40 and 70 psi.Since then, there have been 3 service calls where the system was found to have no pressure. Each time, they top it off and walk away. Within a week, the pressure is gone. They categorically refuse to acknowledge there is a leak in the ground loop that requires remediation. The system does not heat my home during the winter.
    Read More

    Customer Reviews

    20 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Martha H

    5 stars

    07/15/2024

    We were very pleased. We got some day service for our hot water problem, and ****, the technician, was very helpful in explaining the problem and our future service needs.

    Local BBB

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