ComplaintsforMiele, Inc.
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Complaint Details
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Initial Complaint
08/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a Miele dishwasher a 20+ year dishwasher they say. It been over 5 years things are breaking for over 3 months they have been sending me wrong parts and charging me. The part I need holds the cpu in place which is important. They wont take the parts back because they cant find the part I need. They know what part I need finally after 3 months they just wont get it to me. The whole point of these machines is that you can get parts and fix them for the 20+ years you own it. ??I wouldnt of bought it or ordered these parts if thats the case. Refund me or send me a refurbished dishwasher that I can get parts for. Its high end and it a low end customer serviceBusiness response
09/03/2021
Hello NJ Better Business Bureau,
Thank you for making us aware of Mr./*************** ********* and allowing us the opportunity to respond to it. Our next step will be to contact Mr./*************** to address their concerns in an attempt to amicably resolve their *********.
Respectfully,
Quality **************** Miele USA
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Customer Complaints Summary
260 total complaints in the last 3 years.
91 complaints closed in the last 12 months.