ComplaintsforPrestige Lexus of Ramsey
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/23/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Hello. I bought my car and dealer has not mailed license plate yet. Dealer called and threatened to send me to collections if I dont pay state tax. I explained to them that I purchased car and signed papers. Why are you sending me to collections and whree are my license platesInitial Complaint
02/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a Lexus RC 350 in September 2021. The car had 5,500 miles on it. We were told that it was an executives car. It had some blemishes on the front bumper but were told there was nothing done to the car. The first time I serviced the car we found damage under the front bumper and a wheel that had been painted. I took it back to the dealer 2 weeks ago. The dealers service manager admitted to me they repaired the car before selling it. The dealer replaced the wheel but refuses to fix the bumper. The estimate is $2,637 . The dealer claims they are not legally required to disclose damage under a certain amount. We have a car that was sold as brand new that was repaired and still damaged. Not acceptable for almost $60,000.Initial Complaint
02/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/11/2021 my husband and I went to the dealership to purchase a vehicle. It was the best option to buy out our lease because of the car shortage. We finalized the transaction the same day and went home. On 11/22/2021 our credit was pulled again from Lexus Financial and we called to find out why that happened and I am still waiting for a response from them. I called ******************* (GM of the dealership) left him several messages and emails and I have yet to hear from any of them. I recently had to buy a new car and my credit was affected by this unnecessary pull. I am seeking a response from the dealership as well as monetary compensation for bit being tear 1 when I got my new car.Initial Complaint
01/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
went to the dealership bought a 2017 infiniti QX50 advised the sales person *********************** that we wanted to register the car in ************** he said no problem. Come 1/1/2022 i still had not received the plates so we called the dealer since the temp was expiring on 1/2 and was advise to come to the dealership and get a new temp tag. when we got to the dealer they took the temp tag off and said the since 1/1/2022 NJ DMV won't let them issue a new temp tag. so we could not drive the car back home since there was no plate on the car. and now it is 1/27/2022 still no plates. we are getting the run around from the dealer. They need to buy this car back since they are not able to get the car registered.Initial Complaint
01/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've had my Lexus GX460 for 5 years. On Dec 12, while picking up my husband, It wouldn't go into drive. I put it in drive and it was stuck in neutral. Luckily we were close to home and we basically coasted home. On Dec 13 I flat bedded it to Prestige in Ramsey. I called to tell them it was a transmission problem. They called me back and told me they had diagnosed it for $185 and it the transmission needed a neutral safety switch for $1015. I insisted it was the transmission that was under warranty. They did the switch. I picked up the car and it still didn't drive right - lunging forward after a stop. I brought it back and days later got another call that it did in fact need a new transmission at no cost to me. NO COST? I paid $1015 for a totally unnecessary switch. I've called the service manager twice - he says he'll investigate and get back to me but never does. Left a message for the ** who also never got back to me. I think this is a scam they're running and I want to be reimbursed.Initial Complaint
01/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Love my lexus, but the dealer is terrible. I bought a certified pre owned RC. ***************** assured me that they went over the cars with a paint machine to ensure quality. The clear coat is peeling off the car. Took it to a specialist and they showed me right where it was taped off as a body shop actually repainted each rear quarter. Prestige does not properly screen CPO cars. Furthermore, the dealer assured me the car was aligned before I picked it up. The car pulled to the left. Took it to lexus of Manhattan and they showed me the service record, prestige never aligned the car. We had other issues with the car and I spoke to ******* Motalong story short they did not respond for over a month so lexus corporate had to get involved.Initial Complaint
10/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on September 16, 2021 i purchased a use crv-***** 2010 at this dealer the next day on the 18th i had take it back for engine light, wheel alignment problem.. i got it back on the 21st and on the 28th i had to take it back at this point they send it to the ***** dealer. we got it back and know i must take it back to dealer for the same problem .........the car was13,995.00 i put ******** down and my first payment is due on the 30th of october this month.....i dont want this vehicle.........what can i do.Initial Complaint
10/04/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a car from Prestige Lexus in March 2021. Every interaction Ive had with this dealer has been negative. Before agreeing to the sale, the dealer agreed to address / fix scratches on the cars interior driver side door. On the day Im supposed to pick up the car, the scratches are still there. I called and emailed all the managers and sales agent regarding the issue. No one ever responded. After picking up the car I was told the permanent plates would be mailed immediately in three weeks. Two months after the temp tags expired I spent three days calling for the status of my plates. Again no one answers the phone. I had to drive there in person before someone finally processed my plates. They never submitted the info to the **** In September I go to have my car serviced at another dealer. Im informed that Prestige never processed my pre-owned certification. Again I spend hours calling and miss half a day of work. Its not until after I call all day did they process it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
18 total complaints in the last 3 years.
6 complaints closed in the last 12 months.