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Business Profile

Roofing Contractors

Great American Roofing Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Great American Roofing February 2021 to replace our roof for our 2 family house that we currently rent out. We were told we have a 25 warranty from ***. In less than 2 years, the roof started to leak. We had to gut and renovate the 2nd fl bathroom twice. Our contractor noticed the leak when he was renovating it the bathroom for the 2nd time. Our property manager contacted the owner of the roofing company, ******** ******* past February. ******** temporarily patched up the area but says it needs to be "siliconed" in the Spring to prevent water from getting in, which they haven't done. We contacted him several times about the leak this year as the roof was still under warranty. ********* refused to do any repairs and shifted the blame to the chimney and also blamed the siding company we hired to finish the crown molding. He told us to file a claim with the warranty company GAF, which we did. *** denied our claim, stating they only cover for material defects and not for improper installation. ******** is now claiming they're only responsible for the first 2 years. They didn't finish the roof until March and we contacted this past February. Additionally, their Operations Manager, **** ********* assured us we have a 25 year warranty on the roof when he did his sales pitch. We informed the siding company and the manager inspected the roof and confirmed there was nothing they did that caused the leak. We also paid a third party technician and a different roofing company to inspect the roof, both of them said the leak is due to improper installation of the roof. Areas where water is sitting should have been sloped and it wasn't. It's going to cost us $10k to correct the roof. We had a chimney contractor inspect the chimney and they confirmed the chimney is not the cause of the leak or the location where the leak is coming from. We had them replace one of the chimneys and cap the other just to rule out the chimneys. We now hire an attorney to sort this out.

    Business Response

    Date: 09/15/2024

    Your siding company damaged the flat roof significantly. They had tore and pulled back the membrane under the soffit leaving a decent amount of screws and nails under the membrane and had scattered nails and screws all over the flat roof which we provided pictures of this to you. We gave you a temporary repair due to their damage at no charge. They also pushed up the gravel stop to install a new facia board which is preventing the water from flowing off the roof.  As I told you back in February, your roof warranty does not protect you against damage by others. I told you what needed to be done in warm weather and that you were responsible for paying for any repairs.  We assumed you hired someone else. We never heard back from you asking for a estimate for the repair work needed. You should send your attorney towards the siding installers.  They were the last company on the roof creating the damage that caused your leaks.  You have all of the pictures from us showing such damage.

Great American Roofing Co. is NOT a BBB Accredited Business.

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