Business ProfileforChildren's Dental Center of Monmouth

The doctor is wonderful. The office manager ***** is ABSOLUTELY UNPROFESSIONAL and disrespectful. I have a feeling he will be losing alot of his patients unfortunately because of her. Also, my children were not able to have their scheduled surgeries rescheduled because of her. She blamed me for not calling to cancel which I left a vm. she said that she didn't get anything as vm is hooked up to her cell phone. I also left the info with the call center and asked if they would call me back to reschedule. She claimed she never got that. We already paid balance of what insurance wouldn't cover for our son's work. Finally when I got in touch she answered and said I have to see what the dr wants to do about this case because you never called back to cancel which I told her at that time I did leave a voice-mail. She proceeded to tell me she needs to talk to Dr and thry were booked out until end of March but would get back to me before closing at 6pm. Never called, so today I call and call center says they are on lunch until 130pm. I call after that and once again call center option. I then ****** the dr and saw he had another location in Lakewood and I called there. I explained to the girl there who picked up exactly what was going on. She was very nice and pulled my kids info up and then asked if I could hold so I did. she got back on the phone and said ***** said she would call me back Monday so I asked if there was anyway I could get a call from Dr when he's done with his patients and the girl said unfortunately no and ***** said they put the money back into the card that was billed. Baffled I said so does this mean my kids cannot be seen, they were sick and ped and cardiologist would sign paperwork they needed to get the surgery done. And she apologized and I knew she really felt sorry but had to reply yes ma'am that is correct. I said thank you so much and immediately called my credit card *** spoke to rep who couldn't find it so she is disputing it.