Customer ReviewsforSamsung Electronics America Inc.

Samsung agent called me yesterday because of my poor review of them.. he said he was going to make this right that he was of a special part of Samsung.. he told me to take a video of the problem with the guy falling down and staying and did not go away and the channels when I deleted the channels they did not stay deleted.... I took a video of the notification bar program problem is 26.4 megs he said ****** will take it Gmail it did not... he said to call him at this number option one.. I called the number all it said was goodbye they blocked me... Samsung is pitiful.... I'm writing a demand letter I'll follow it up with a lawsuit.. customer service customer warranty is part of my purchase price.... Samsung would rather pay lawyers that help the customer.....

customer service does help. they charged me double what i was told and when i complained they literally told me too bad and they have zero resolution for me

I have had several repairs on our Samsung Refrigerator and am very dissatisfied with the appliance. Now another repair is needed.

Samsung failed to deliver television. I used their AFFIRM option for payment. The order delivery was delayed three times over 3 months. Then cancelled the order without notice even though I was given a delivery date. I did not find out about the status until after the tv did not arrive on the announced delivery date. Do not use AFFIRM as a payment method in Samsung checkout as any delayed items may also be subject to cancellation. Affirm and Samsung are a failed partnership when it comes to my experience; Affirm would not authorize payment due to the delays and I never got my TV.

There should be a negative review number to rate the Samsung refrigerator. We purchased a Samsung refrigerator with french doors and freezer on the bottom. We had it 13 months and the motor was making a loud noise. We couldn't understand why. Called Samsung and they said they would send someone out to fix it. The maintenance man came. He said the part was defective and ordered a new part to put in. He came back and installed the new part. The motor was quiet for 2 months then started to make the loud noise again. Called Samsung the representative said they would not come back out to repair again, it was a one time repair on our refrigerator. Had to call a refrigerator maintenance man to come and fix it. According to the local contractor, who came to fix it, the Samsung maintenance employee had used the wrong part for the motor. We had to pay $350 to have the local refrigerator maintenance man to fix it. The motor again was quiet for 5 months and now is making a loud noise again. I am VERY disappointed in the Samsung refrigerator and the lack of accountability Samsung has shown us. We have to call the local refrigerator maintenance man to come back for another $350 to fix it. If there is anything the BBB could do to help us, we would appreciate it!

Myself and millions of people are suffering from the Samsung z-fold products. My purchase was two phones Samsung z43 brand new unlocked from Best buy mind you these phones are $1,700 each. Samsung appears to have admitted that is a fault in the design of the phone. Each phone one month out of warranty they both suffered the same series of events that millions of others are having with the crease in the center of the phone turning into what looks like an oil stain covering the inside of the phone. They would not admit fault they charged me over $500.00 to replace the screen on one of the phones I could not afford to have the other screen replaced. I asked if they would be sending me a refurbished phone they should know the screen would be replaced on the phone I sent it. Strangely enough the phone that was repaired that was returned to me was not my original phone. Nor was the phone they sent back that I could not afford to have the screen replaced. We have all millions of people are just getting to run around over these phones it's time Samsung steps up and takes care of their customers. We are all waiting for a class action lawsuit my consideration is taking them up in small claims court. My name is ******************* I reside in ****** if Samsung would like to contact me to extend the customer service that I deserve. *******************

I called my phone carrier to ask why my phone stopped working after doing a Samsung update. After I did an update, my phone didn't read my SIM card and said emergency phone calls only. Spectrum (phone carrier), tried to troubleshoot the problem for me, they even mailed me out a new SIM card to try and fix the problem. The new SIM card unfortunately wasn't registering with my phone. Called Spectrum to try and get my phone fixed, they still couldn't fix the issue. Spectrum told me to contact Samsung to get my phone fixed. I called Samsung and explained the issue about after doing the update, my phone had wiped my SIM card clean and I could only make emergency phone calls. Spoke to the associate and after over an hour of them not being able to fix my phone, the associate stated that my phone was too old for them to fix, but I could mail in my phone and they would check my phone and they would factory reset my phone. I have all of my contacts and information on the phone that I can't have deleted. The associate did tell me that I could choose another phone for them to mail to me, but I would have to pay for the phone. I find it a pretty sad company that won't even back up the customer when the company is the one that damage(s) the electronic component with an update that is required for the electronic item to work correctly. I'm going to be using a different company because Samsung unfortunately doesn't stand behind their products or their word anymore.

I purchased a Samsung dryer from Lowes two years ago. The dryer has continuously accumulated water in the dryer vent which has leaked into my basement ceiling and ruined ceiling tile, pictures and items had stored in the basement. Samsung has refused to repair or replace the dryer. One year ago they sent a company to my home who put a part on the dryer which did not stop the problem. I was continually sucking out water of dryer vent during this last year and did not know it was causing water to leak in my basement in a number of places. When I discovered the damage I sent pictures to Samsung. They sent the same company to my home and they supposedly ordered a part, but when they came back they informed me that they did not have the part with them, but documented on their paperwork that they actually installed a part. I was with the repairman the entire five minute visit and he didnt touch the dryer and showed me what appeared to be a covering for a part which he left my home with that item in his hand. When I called after three weeks of no communication they sent the guy who supposedly had ordered the part and he argued with me that the moisture was coming from my outside/inside vent due to a reported accumulation of lent in my vent which he couldnt show me. However, he didnt touch the dryer either nor could he prove his statement. I wondered why does the vent only leak when the dryer is being used. He was rude and actually raised his voice at me in my home. I did report the incident to Samsung and told them not to send that company to my home again. Currently when the dryer is used it still leaks in my basement and water is accumulating in the dryer vent although it is not connected to a water source. This has been a continuous ongoing total regret that I purchased a Samsung appliance and Ive informed all my family and friends NEVER buy a Samsung appliance. *** attempted to speak with Managers unsuccessfully. Currently no communication for two weeks.

Samsung warranty system is set up to make customers wait an extended period of time in hopes that they will forego their warranty and fix it themselves. Bought my new fridge 1.5 years ago and the compressor went bad last week. It took 6 days to get a repairman to come to the house. I told them the error codes and that it means bad compressor which is a 5 year warranty covered item. The repairman needs to have that on him. Samsung said that isnt how their warranty works. So I waited 6 days for repairman. I told him it was error code 84. He told me thats a bad compressor and he would order the part to be delivered to my house. He could not be back till 8 days later to fix it. 14 days to get a working fridge again. Samsung should DO better!

Don't fall for their $300 trade in offer. They will wait until you can no longer return the item you purchased then claim your trade in is worth about 10% of what they originally promised. I expected it to be less, these deals usually go like that but from $300 to $33? I have been a lifelong Samsung purchaser, and currently own a Samsung TV, washer/dryer, 2 phones and a tablet but I won't be giving them any more of my money.