Reviews

This profile includes reviews for Samsung Electronics America Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Samsung Electronics America Inc.

  85 Challenger Rd Fl 7 Ridgefield Pk, NJ 07660-2118

  
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  Samsung Electronics

  169 Progress Dr Manchester, CT 06042

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  SAMSUNG Telecommunications America, Inc.

  1301 East Lookout Drive Richardson, TX 75082

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  Samsung Electronics Non Cell Phone

  8115 Sw 165th Ave Beaverton, OR 97007

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  Samsung

  356 Centre Pointe Blvd Simpsonville, SC 29681

Review Details

• Review fromJames W

  Date: 05/08/2025

  1 star
  When I bought a flagship Samsung phone, the 2 step verification uses my old number that hasn't worked for 4 years. Using their "system" online to change that outs me into a circle that fails to resolve the problem. Calling " customer service " is a waste of time since they claim Grey are unable to do such a simple update of a phone number. Their products are goodbye their "supporg" is meaningless! BEWARE!!! This exteriors taught me a valuable ******* NEVER buy Samsung again!!!

• Review fromJason W

  Date: 05/07/2025

  1 star
  I recently switched to *******. I was told that the Samsung s25 was a top of the line phone. I immediately began to experience overheating issues where the phone would get so hot I couldn't hold it. ******* sent me another brand new s25 which has the exact same issue. I contacted Samsung technical support, and they told me that it was NORMAL! I've never had a phone in my life that has overheated before. They said I could send my phone in to be tested. They said they wouldn't send me another phone during this time, and that they would either repair it or send me another s25. Worst customer service I have ever experienced in my life. I will never again buy another Samsung product.

• Review fromDebbie J

  Date: 05/05/2025

  1 star
  Purchased an inferior product - Samsung 5.2 cu ft high efficiency impeller smart top-load washer. This washer needed servicing after only a couple months of usage, with notably several issues . Under warranty Samsung sent technician out. Technician was unable to resolve the issues . Called customer service and was told, "unable to issue refund authorization", instead I'll just have to keep calling for a tech to come back out to address the issue that apparently can't be fixed as the washer was built defective. Very disappointed in Samsung customer service and very upset that I wasted my hard earned money on such a defective product that I'm now stuck with.

• Review fromchristy f

  Date: 05/05/2025

  1 star
  This problem started in September 2024. There has been 6 technician visits and still no resolution. Every time I call I get transferred from person to person and still no one has been able to connect me with someone that can get the issue resolved. They want to send a different repair company out for a 7th visit. At what point do they finally fix the problem or replace the equipment??? The door makes a banging sound, like it will come open, every time the machine goes to start the drain/spin cycle. It will stop trying to spin and go back to the mode to balance the load out because the door making that sound and almost coming open. Then the cycle takes twice as long due to this issue. It does not matter what kind of clothes/items you are washing or what cycle you use it is an ongoing problem. They have replaced everything on the inside with brand new parts according to the technicians. So, what is next?? I would like to speak with someone in CORPORATE that may be able to assist with this on going problem!!!! So, any information on getting this issue resolved would be great!!

• Review fromKen G

  Date: 05/04/2025

  1 star
  I will never buy another Samsung product unless they make this right. When my refrigerator stopped working, I called to get service, but was told there is no authorized service in myarea even tho there are 2 Home Depots, 2 Lowes, 2 Best BuysI was told I needed to have aguy come out and estimat the repair before you any service. I did that and sent in the invoice to your company. I was in told I needed a receipt for the purchase of this refrigerator.I dont have the receipt but was then told by two of your employees that I didnt need a receipt since the serial number showed the date of manufacture.I bought a new Samsung from Lowes and they delivered it and took the old refrigerator away. I have probably spent a total of 10 hours on the phone talking to your different employees to verify that you were going to pay me for the cost of the compressor which I believe was about $350. I was promised a call back by several of your employees but never received it. I was told that you never received the copy of the repair estimate once. Then I was told that the person I sent it to did not forward it to the right department. Then I finally got in touch with someone that I thought was going to resolve this (but again this is me calling you back after a week or so of waiting for your call which never came) and now was told that I needed a proof of purchase receipt. After all this time and having two of your people, tell me I didnt need the receipt. Then I was told that I needed to have a copy of the serial number and model number label off of the inside of my refrigerator. Which I do have a picture. But I was told I had to prove it was still on the refrigerator. That was taken away by Lowes a week ago.Are you kidding me? Its like you are trying to find a way to not honor a warranty on your product to a loyal Samsung customer.Their employees also wasted about 10 hours on the phone with me for what shouldve been a very simple warranty reimbursement of $350.

• Review fromHeide N

  Date: 04/30/2025

  1 star
  Bought a fridge straight through Samsung online. During the process, we made sure they could take the doors off to bring it into the house. The SAMSUNG delivery team delivered and installed our fridge. It worked amazingly til Easter and now it doesnt. The alarm kept going off saying a door was open. It wouldnt stop. Now its that and the lower right part wont hold temp and lights dont work. We put in for a tech to come out online. Tech comes and says because the doors were removed the warranty was void! So Samsung voided their own warranty because they didnt install it properly. Issue is that a wire was pinched and it wasnt functioning properly after putting the door back on. Tech said it is now considered cosmetic and the installation team covers that. Im not sure how this issue is cosmetic at all. (SAMSUNG installed) I called customer service and was told void void void. Is this the goal? Not to give true warranties? Void them before people know? Seems a bit fraudulent to me. I do not understand how they can void the warranty for something they did. We did get extended warranty who Samsung said should cover now, called them, they said we havent hit the extended timeline. This was a customer service loop that lasted hours and got nowhere. They said that they would resolve our case and call us back- that was days ago. I am done. No more SAMSUNG ever! Note: we have only had Samsung everything for about 20 years. I will never support them ******** also concerned why they have a score of A+

• Review fromRyan B

  Date: 04/30/2025

  1 star
  Samsungs trade-in program is predatory and misleading. They rejected my trade-in with no proof, claiming the device wasnt reset despite it being fully factory reset before shipment. When I asked for photos or documentation to back their claim, none were provided.This isnt an isolated case. A quick search shows hundreds of customers reporting the same experience: phones are suddenly not reset or not in the condition they shipped, and Samsung refuses to honor the trade-in value all without evidence.Its a clear pattern of behavior designed to bait customers with promotional ********************* and then walk them back with vague or unverifiable excuses. Samsung needs to be held accountable.

• Review fromRussell C

  Date: 04/25/2025

  1 star
  As a military family with a newborn who has special needs, our time, energy, and finances are stretched thin. We rely on companies like Samsung to act with integrity, professionalism, and careespecially when resolving issues they caused. Unfortunately, our experience has been the complete opposite.The first issue began on February 18, 2025, regarding a refund for a Samsung Care+ pricing error during checkout. I have since contacted Samsung on March 2, March 7, March 13, and again on April 25. Each interaction has been filled with vague reassurances and broken promises. On March 7, Samsung acknowledged the refund amount of $39.65 was due. The refund has still not been issued. I have been repeatedly told the case was escalated, yet nothing has been resolved.Samsung is now claiming that only one phone was returned in a trade-in shipment, despite only providing one return shipping label for both devices. I followed their instructions, sent both phones together in one box as directed, and now they are dishonestly stating only one was received. As a result, they have charged me an additional $219.50, which is completely unjustified and should be refunded immediately. I contacted Samsung about this additional issue on April 2. As of April 25, I am still being given the runaround.Samsungs behavior has not been trustworthy, dependable, or honest. These ongoing issues have caused undue emotional and financial stress on our family, especially during such a vulnerable time. Being forced to chase down refunds and correct Samsungs own errors for months is unacceptable and reflects poorly on their commitment to their customersespecially those serving our country.I'm requesting:An refund of $39.65 for the Samsung Care+ pricing error A refund of $219.50 for wrongful trade-in charge An acknowledgment of their mismanagement ***************** this will be resolved swiftly and that their continued *********************** will be held accountable.******* ********

• Review fromAmanda H

  Date: 04/24/2025

  1 star
  I purchased a Samsung TV less than a year ago. The TV is a smart that will not connect to Wifi and the remote does not work Now Samsung is refusing to pay for a warranty claim. The product was purchased at a store and the receipt of purchase was provided. They are requiring additional paperwork that was not provided when the TV was purchase and is not routinely provided with in store purchases. Buyer beware

• Review fromAugustine K

  Date: 04/24/2025

  1 star
  I've had a freezer issue with my refrigerator starting the end of February 2025, Samsung had their technicians come out on March 12, 2025, to look at it and that's it, look at it. Then set for repairs on March 18, 2025, and that did happen, but not even a month later I ran into the same issue April 16, 2025, Samsung had another technician come out to look at it and informed me that they were sending out a technician to repair the refrigerator on April 18, 2025, and they no showed, no call, no text or anything. They are supposed to send another technician to conduct repairs on April 25, 2025, for repairs but we will see, I did get a text this time confirming, but we shall see. I haven't had the refrigerator for 5 years, this is so unacceptable for appliances, especially for a refrigerator, its only purpose is to keep your food cold bare minimum. Food going bad and having to throw food out is not good at all in this economy. Samsung's phones are amazing but this home appliance is not it and if this issue can not be corrected I highly recommend anyone to stay away from their household appliances. It's bad when the technician comes in and tells me that it has a compressor issue and there is no recall and Samsung home appliances are not great, this guy works for the company for crying out loud. I do hope this can be fixed but if not you can best believe I will not be wasting another dollar on anything Samsung, household, or digital entertainment.