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Business Profile

Product Sales

Alliance Consumer Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Product Sales.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got the Halo for Christmas for my car. Read the manual and was needing to jump my car It was failing a safety check.I called their support line and they said it was either the clamps were not on, which they were or that car battery was too dead, under 2 amps, or one. I explained to ******* that the company shouldn't ******* their customers. She said that is not her intention and she did not write the manual" and hung up.Yeah, no duh, the company leaving that out of the ***** CODE SECTION of the manual left me stranded when I could had had a product that actually works instead.

    Business Response

    Date: 07/01/2024

     

    Milano ********************* **** is the rebate processor for our client, Alliance Consumer Group.  MPS processes rebate submissions and pays the consumers on behalf of Alliance Consumer Group.  For any product or repair issues, please contact Alliance Consumer Group directly.

    Thank you,

    *******************************

    Milano ********************* ****

  • Initial Complaint

    Date:06/05/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had nothing but issue with this company. They sent me an email with a tracking number from 2/5/2024 but this isn't the address I have them from the photo.

    Business Response

    Date: 06/17/2024

     

    ****** *********** ********* **** provides rebate processing services to manufacturers, and Alliance Consumer Group is one of our clients.  *** mails rebate checks to consumers for Alliance Consumer Group, but we do not mail any products out for ACG.  Please contact Alliance Consumer Group directly with your issue, as *** cannot provide any assistance to you.

    Regards,

    Jennifer D******

    Customer Answer

    Date: 06/19/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    **** *****

Alliance Consumer Group is NOT a BBB Accredited Business.

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