Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a legitimate user of ********************** for years and accumulated thousands of dollars by using their cashback servicce. The cashback is all confirmed and available in my account balance. However, when I tried to withdraw them to my bank account, I found that I wasn't able to do so. I opened a support ticket with their customer service. However, all I got in the response was that they closed my account due to "breaches of our terms and conditions". NO details are provided and NO appeals are allowed to proceed with this case. I would say this is kind of like a scam. I have thousands of dollars with them but they refused to pay and closed my account. I am desperate and now submitting this ticket on BBB.

  Business Response

  Date: 04/10/2025

  Hi there,

  If you could please send an email to ***************************** the team can get this looked into for you.

  Best wishes,

  Timi

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked thru an offer on topcashback thru an advertisement showing 39% cashback on ********. The transaction did not track automatically, which concerns me because of the high value of the offer and item. I suspect the tracking may have been delayed due to temu's order verification which they placed my order on hold after it was placed and then had me send in additional id verification. My concern is that topcashback is saying they will not even attempt to address this with the retailer until 60 days have passed. However, 60 days is beyond the return period for me to send the item back if they are not going to honor the offer. While I do not expect to receive anything until after that period, I at least need to know the status of if this will be approved or not.The details of the transaction are below:Created:Mar 25 2025 Claim Status:On Hold Merchant:Temu Order Date:Mar 17 2025 Offer Title:New Customer Purchase Order Value:$535.44 Expected Cashback:$208.82 Order Number:PO-211-11620779684392559

  Business Response

  Date: 04/04/2025

  Hi *******,
  
  Thank you for reaching out, and I completely understand your concerns here.
  
  The 60-day validation period is not something we at TopCashback have control over. Its actually set by the retailer's affiliate network. This timeframe is usually in place to account for things like returns, cancellations, order modifications etc which are common with online purchases.
  
  While we can't submit a claim or reach out to the retailers network until the 60-day **** has passed, rest assured, once that period is over, well be able to follow up and push your claim forward. We'll keep you updated on the claim through your account thread, and you wont need to chase us.
  
  Best wishes,

  Timi

  Customer Answer

  Date: 04/04/2025

  
  Complaint: 23142012
  
  I am rejecting this response because:
  
  While I understand that no amount can be payable or confirmed, it should at least be TRACKED prior to 60 days.  My concern is that I am supposed to wait until I am past any sort of return period on the item to know if the retailer intends to even honor the offer they presented.  As this is not a small amount, I am very concerned that the sale is not even being tracked.
  
  Regards,
  
  ******* ***********

  Business Response

  Date: 04/18/2025

  Hi *******,
  
  Thank you for your follow-up.
  
  While wed like to check this sooner, the 60-day window before we can raise a claim is set by the retailers network. This timeframe allows for things like returns, cancellation, order verification etc. Any attempts to submit this will simply lead to your claim being declined as the timeframe hasn't passed yet.
  
  That said, the delay in tracking doesnt necessarily mean cashback wont be awarded. Your claim is already in our system, and well automatically follow up with the retailer once the 60 days have passed. You wont need to reach out again and well keep you updated every step of the way over on your claims thread.
  
  Rest assured well do everything we can to help once were able to act.
  
  Best wishes,
  Timi

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: *********** failed to honor their advertised 100% cashback offer for my Surfshark purchase despite compliance with their terms and extended follow-up. Issue Details: On 11/29/24, I made a Surfshark purchase under ***********'s "New Customer" offer promising 100% cashback. Order details: Order Date: 11/29/24, Offer Title: New Customer, Order Value: $131.37, Expected Cashback: $131.37, Order Number: **_****************. I followed all guidelines and provided proof of purchase from Surfshark, including the order number and time/date stamps. Support Ticket: I opened a support ticket on 12/3/24 but experienced long wait times, vague answers, and little help. The final response was uninformative, stating they had not received any information from the retailer and concluded with "we haven't been seen." ***********'s Terms Violated: Pending Cashback Timeline: Purchases should appear as "Pending" within 7 days. If not, it indicates a failure in their process. (Source: https://www.***********../*****/) Timely Resolution of Claims: Claims typically resolve within 4–8 weeks. My case exceeded four months with no resolution. Impact: I understand *********** operates on a commission basis, passing funds from retailers to customers. However, their failure to inform me in a timely manner or indicate they may be issues, if issues meant I would be denied and miss the window to address this or return the product. This feels predatory, especially as a first-time customer, undermining trust. As a first-time customer, I feel misled by poor business practices and customer service. The significant time spent on this issue added frustration and disappointment. Resolution Requested: I request that *********** honor their advertised offer by providing full reimbursement of $131.37 or partial compensation for the time and effort invested. This violates their Terms & Conditions and the lack of help and delays exceeded any acceptable return window for me to recover my funds.

  Business Response

  Date: 03/22/2025

  Hi *****,
  
  Thank you for getting in touch.
  
  To help clarify what’s happened, when cashback doesn’t track within 7 days, as outlined in our, it doesn’t necessarily mean the process failed, only that the retailer didn’t report the transaction as eligible for cashback in initially. This can happen for a number of reasons and that’s why we ask members to submit a claim if they don’t see cashback as pending after 7 days so we can escalate this to the retailer's affiliate network on your behalf.
  
  As for the time it’s taken: while we do mention that most claims resolve in 12–16 weeks, this is a general guide based on past trends, not a fixed timeframe. Every retailer works through their affiliate network, and their response speed can vary significantly. We always aim to chase up where we can, but ultimately we’re waiting on them to review the query and report back with their decision.
  
  Regarding the declined outcome of your claim: the network informed us that another channel was recognized as the source of your visit to Surfshark. This could mean that another cashback site, paid search ads on search engines, or even a browser plugin or coupon site was credited for the sale instead of ***********. We know this isn’t always obvious, so here are a few tips to help avoid this in the future:
  
  Always start your journey to the retailer directly from the *********** site or app.
  
  Disable using any third-party browser extensions or coupon pop-ups, as they can overwrite our tracking.
  
  Clear your cookies and cache before clicking through.
  
  Complete the purchase in one session after clicking through without navigating away.
  
  We’ve now added an update to your claim with our final resolution, so please check your claim ticket when you can for more details.
  
  I hope this is helpful.
  
  Best wishes,
  Timi

  Business Response

  Date: 03/22/2025

  Hi *****,
  
  Thank you for getting in touch.
  
  To help clarify what’s happened, when cashback doesn’t track within 7 days, as outlined in our, it doesn’t necessarily mean the process failed, only that the retailer didn’t report the transaction as eligible for cashback in initially. This can happen for a number of reasons and that’s why we ask members to submit a claim if they don’t see cashback as pending after 7 days so we can escalate this to the retailer's affiliate network on your behalf.
  
  As for the time it’s taken: while we do mention that most claims resolve in 12–16 weeks, this is a general guide based on past trends, not a fixed timeframe. Every retailer works through their affiliate network, and their response speed can vary significantly. We always aim to chase up where we can, but ultimately we’re waiting on them to review the query and report back with their decision.
  
  Regarding the declined outcome of your claim: the network informed us that another channel was recognized as the source of your visit to Surfshark. This could mean that another cashback site, paid search ads on search engines, or even a browser plugin or coupon site was credited for the sale instead of ***********. We know this isn’t always obvious, so here are a few tips to help avoid this in the future:
  
  Always start your journey to the retailer directly from the *********** site or app.
  
  Disable using any third-party browser extensions or coupon pop-ups, as they can overwrite our tracking.
  
  Clear your cookies and cache before clicking through.
  
  Complete the purchase in one session after clicking through without navigating away.
  
  We’ve now added an update to your claim with our final resolution, so please check your claim ticket when you can for more details.
  
  I hope this is helpful.
  
  Best wishes,
  Timi

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January and February 2025, I successfully completed purchases through TopCashback's partnered merchants, with all transactions showing as "confirmed" and "pending" in my account. These included multi merchants with a total pending balance of $174.99. On March 7, 2025, my account was abruptly deactivated without prior notice. This occurred despite: Active cashback earnings from Q1 purchases not paid to me No policy violations on my part Multiple email attempts to the team(sent March 7) remaining unanswered I respectfully request: Clarification regarding account termination Payment for earned cashback from completed purchases While I've previously appreciated the service, this lack of communication and unresolved earnings concern me. I hope this can be resolved through proper channels.

  Business Response

  Date: 03/22/2025

  Hi there,

  Following a thorough review and communication with our Quality Team, It appears your TopCashback account is now fully accessible, and you should be able to log in as normal.

  I hope this is helpful.

  Best wishes,

  Timi

  Customer Answer

  Date: 03/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  ******** ***

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first time I tried TopCashback instead of ******* for a cashback option, they were offering a 20% cashback on purchases from Ray-Ban. It seemed like a great deal, so I bought sunglasses worth about $600 in October 2024. Since then, I've been trying to resolve the situation with TopCashback by opening a ticket and submitting a Missing Cashback form. The only response I've received is that they are waiting for the retailer to reimburse them. I asked for the retailer's contact information so I could reach out directly, especially since ******* usually processes these matters much faster, typically in just a few days. Unfortunately, TopCashback isn't providing any contact details for the retailer. Additionally, there is no option to call TopCashback; the only way to get in touch is via email or by submitting a form.

  Business Response

  Date: 03/14/2025

  Hi *******
  
  Thank you for reaching out. We completely understand how frustrating this situation must be, and we truly appreciate your patience while we work through the claims process on your behalf.
  
  We’d like to clarify that, unfortunately, your purchase did not track automatically. This can happen for several reasons, such as:
  
  Cookies or tracking Issues: If cookies were disabled or blocked, or if ad-blockers were active during checkout, the tracking link may not have recorded the purchase.
  
  Multiple website visits: If other cashback sites, browser extensions, or ads were clicked before completing the purchase, the commission may have been attributed elsewhere.
  
  T&C's not being met: Some retailers have specific conditions, such as exclusions for certain products, payment methods, or the use of promo codes not listed on our site, which can impact tracking.
  
  Since the transaction was not automatically reported back to us, you submitted a claim with us so that we can query the retailer’s affiliate network. These claims are processed in bulk, and response times vary by networks. Some respond quickly, while others take longer, which is why we are still waiting for their decision.
  
  As the cashback process is managed through the retailer’s affiliate network rather than direct transactions with the retailer, we are unable to provide their contact details, as reaching out to them directly would not speed up the resolution.
  
  That said, we want to ensure our members receive the best possible experience. While we continue to challenge this with the retailer, we have already provided a resolution to your claims which you did accept. So even if the retailer ultimately declines the claim, this resolution will remain yours to keep. However, if the retailer later approves the full cashback, we will, of course, pass this on to you.
  
  We hope this provides some clarity.
  
  Best wishes,
  Timi
  

• Initial Complaint

  Date:02/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used the Topcashback for years without any major issues. However, last year, the company asked me to verify my information by sending them a pic of holding my ID in order to cash out my earnings. I did send them the pic they asked. But since then, they did not respond to my request anymore. The most recent response I got was Hey,I have forwarded this to our quality team,As soon as they have reviewed this, they will be in touch.We appreciate your ************* wishes,*****

  Business Response

  Date: 03/10/2025

  Hi there,

  Our Quality Team is working through a high number of inquiries, so responses may take a little longer than usual. But rest assured, theyre on it and will get back to you as soon as possible. Thanks for your patience.

  Best wishes,

  Timi

  Customer Answer

  Date: 03/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** **

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a great track record of successfully getting cashback from purchases I make through TopCashBack. I do the same thing every time and follow the suggestions to assure cashback is added to my account. Lately my cashback claims having been coming back denied with no real explanation, just a generic explanation as to why it possibly was not accepted. Before when this happened Ive contacted the businesses mentioning the denial and they always state its TopCashBack that denied the claim. Im tired of this happening. I would not use this site if I didnt think I was getting cashback from my purchases. Two transactions Im referring to that came back denied are a ********** purchase from 5/19/24 and ****** 10/29/24. I would like to speak to someone regarding the actual denial reason. I expected to be credited the cashback. Thank you

  Business Response

  Date: 01/24/2025

  Hi *****,
  
  Thank you for reaching out and sharing your concerns regarding your cashback claims.
  
  After reviewing your account, I can see that both of your claims were reviewed and progressed accordingly. Based on our records, you have accepted the resolutions provided on your account.
  
  That said, Id like to provide more clarity on why they were declined in the first place. When we investigated with the retailers network, we were informed that TopCashback was not credited as the referring source for your purchases. Instead, another marketing channel such as a retailer's own rewards program, a review website, or sponsored ad was recognized as the last referrer.
  
  This can happen if, at any point before or during your purchase journey, another tracking source was linked to the transaction. Even if you clicked through TopCashback before buying, any prior engagement with other referral sources could override our tracking, resulting in cashback not tracking or being declined.
  
  To help prevent this please see our helpful tips here: *******************************************************************************************;
  
  Best wishes,

  Timi
  

  Customer Answer

  Date: 01/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate that explanation. That being said *** had this issue before and every single time the business Im trying to get cashback from says its TopCashback not allowing the cash back to be credited. I hope this doesnt keep happening in the future 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to request help from TopCashback regarding a missing cash back bonus for a purchase made through their website. I met all the requirements, but the cash back was never applied. When I reached out to TopCashback, the status always remained "waiting for retailer." I’ve been using TopCashback for several years, and while issues were rare in the past, I’ve noticed that since last year, some cash backs have not been fulfilled. Previously, I didn’t follow up due to the small amounts involved. However, for my most recent claim, I decided to pursue it, but I still haven’t received any resolution or response. The specific missing cash back claim is for a Biotherm purchase made on December 6, 2024, with order number *********, and expected cash back amount of $46.72. I am seeking assistance to get this issue resolved.

  Business Response

  Date: 01/18/2025

  Hi ******

  Thanks for reaching out and sharing your concerns with us. I completely understand how frustrating it can be to wait for cashback, especially when you've met all the requirements.

  I’ve looked into this for you and can confirm that your purchase was not reported back to us by the retailer's network. As a result, you've submitted a missing cashback claim and we've passed this over to the retailer’s network for review. This is why your claim status currently shows as "waiting for retailer" in your claims thread.

  At this stage, we are waiting for the retailer’s network to review and respond with an update. Since your claim was submitted in December, please note that these reviews typically take 2-3 months, though we will notify you as soon as we receive a response.

  I truly appreciate your patience, and I want to assure you that we are actively monitoring this for any updates. In the meantime, I recommend checking out tracking tips here: ****************

  Best wishes,

  Timi

  Customer Answer

  Date: 01/19/2025

  
  Complaint: ********
  
  I am rejecting this response because: As I noted, previous missing cash back cases were never resolved after several months. From such experience, I strongly doubt that this case will turn out the same, pending there forever. I understand that it might take some time to get a case resolved. However, I have provided order information following the shopping clicks. When such issues happen to other cash back websites, usually they get it resolved very quickly. If the merchant has the contract with a cash back website, I think both need fulfil such agreement. Otherwise, it hurts both the merchant and the cash back website. 
  
  Regards,
  
  ***** **

  Business Response

  Date: 01/24/2025

  Hi ******
  
  Thanks for following up. While we don’t have direct influence over how quickly a retailer’s network reviews claims, I can assure you that we continue to follow up with them on outstanding cases. Our team is actively monitoring your claim and will update you as soon as we receive a response from the retailer’s network.
  
  It’s important to note that cashback is only awarded when a retailer confirms and reports a transaction back to us. We rely on their network to verify purchases that meet the requirements outlined in their terms.
  
  Unlike other sites, TopCashback passes all of the cashback back to members rather than keeping a portion. This allows us to provide some of the highest rates available, but it also means we must rely on retailers to report transactions before cashback can be awarded. Other platforms may resolve claims differently because they retain a percentage of cashback and use that margin to cover cases where retailers don’t confirm transactions.
  
  That said, I understand your frustration, and I want to ensure you’re getting the best experience possible. So please be assured as soon as we hear back from the retailer we will let you know on your claims thread.
  
  Best wishes,
  Timi

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked the link to ********* at 11:46pm on Dec. 26, 2024 and made a purchase of a laptop with a price of $797.05, before tax. At that time, ********* had a cashback of 4% through online purchase. TopCashBack recorded my click but there was no transaction history afterwards and no cashback. I submitted a claim and got the response on Jan. 8 2025: "We have now received a final response for your claim and been informed that we havent been seen as the reason this order was placed. This means we have been unable to obtain any money back on your behalf.We are keen to prevent this happening in the future so weve added a link below to some helpful tips:******************************************************************************** We are sure these will help."Of course it does not help at all. TopCashBack made no efforts investigating or communicating and simply shut me out. It is totally unacceptable. I highly suggest people think twice using their links if you are making purchase of more than a couple of hundred dollars. They are dishonest in doing business.

  Business Response

  Date: 01/18/2025

  Hi there,
  
  Thank you for reaching out and sharing your concerns regarding your recent cashback claim for the Lenovo
  
  Allow me to provide more detail on the reason for the decline of your claim. Having queried the retailer's network about your purchase we've received the response that we are not the reason for your purchase. In this case another channel such as a comparison site, retailer's loyalty or rewards program, review site, paid search ads on search engines, etc. Has been credited for the sale.
  
  This can happen if at any point during your shopping journey, even before clicking through Topcashback, another referral or channel is associated with the transaction.
  
  Please know that we do our best to help members earn cashback on as many purchases as possible. However, factors like cookies or cached visits from other sites can sometimes affect how cashback is tracked correctly.
  
  To prevent this from happening in the future, we suggest clearing your browser cookies before starting your shopping journey through our site, only using voucher codes posted and approved on TopCashback, not having multiple tabs and starting with an empty basket.
  
  That said, we have respond on your claims thread with a resolution to this matter for you.
  
  Best wishes,
  Timi

  Customer Answer

  Date: 01/18/2025

  
  Complaint: 22789537
  
  I am rejecting this response because: The cart was empty before I clicked the link through TopCashBack website and it was clearly reflected when I submitted the claim on your own website. I placed the order during that visit, which was recommended on your website. Now you are simply placing all the blame on my end and cache etc. This is by no means acceptable. 
  
  
  
  Regards,
  
  Feng ****

  Business Response

  Date: 01/24/2025

  Hi there,
  
  I appreciate your feedback regarding this matter. As previously mentioned, we queried the retailers network about your purchase, and they confirmed that TopCashback was not identified as the last referrer for your order. While we always aim to help our members earn cashback, tracking is determined by the retailers network, and if another source is credited for the sale, we are unable to receive commission to pass back as cashback.
  
  That being said, I did respond to your claim with a resolution, which you have accepted and closed on your claims thread.
  
  I hope this has been helpful.
  
  Best wishes,
  Timi

  Customer Answer

  Date: 01/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Feng ****

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on topcashback and received a rebate as per their requirements. However, a few months later, the corresponding rebate was shown on my topcashback account, but topcashbanck refused to pay for various reasons. I have to ask you for help. They ignore the rights of consumers. Please help me.

  Business Response

  Date: 01/06/2025

  Hi *******,
  
  Thank you for sharing your concerns. We understand how important it is for you to receive your cashback, and we want to help resolve this issue as quickly as possible.
  
  Sometimes, account activity needs to be reviewed to make sure everything follows our terms. This helps us keep offering the best cashback rates to all our members.  Please know this review is a standard process that applies in certain situations to ensure everything runs smoothly.
  
  We see there’s an open conversation with our team about your account. We encourage you to respond to their messages so we can sort this out for you quickly. Once resolved successfully, you’ll be able to receive your cashback and avoid future issues.
  
  Best wishes,

  Timi