We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Dealers

Harley Davidson of Bergen, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Michael W.

    Date: 06/22/2022

    Michael W.

    Date: 06/22/2022

    Last year I had purchased a motorcycle from this dealer and I noticed that there was a different price on the **** of sale than on the promissory note. When I addressed the situation to the dealer directly, I felt I was given the run around on the pricing and told it was because of a warranty I had purchased. I recently reviewed the pricing and spoke to eaglemark savings bank but they also could not tell me why there was 2 different prices on the motorcycle I had purchased. I also spoke to the dealer again in order to come to a conclusion about why there were 2 different prices but to no avail. I am seeking guidance on whether or not this sale was made under good merchant practices. I have the paperwork of the 2 different prices and I can provide them if needed in order to find a cordial resolution to this issue.

    Harley Davidson of Bergen, Inc.

    Date: 06/23/2022

    We spoke to the customer yesterday at length with documentation in hand to try to address his concerns. Our **** of sale itemizes more in depth and shows (A) sale price and (B) down payments and/or trade in values as individual line items, while the promissory note provided by Eagle **** ************* the lender, simply nets out these numbers into (C) one net amount. In this instance, the agreed upon price was (A) $12,495 less (B) $2,500 in down pay/trade equity leaving a net of (A-B) $9,995 (C). The customer is claiming $12,495 and $9,995 as two different prices, they arent; one is gross, and one is net. Additionally, we made several attempts to alleviate the customer's concern by showing that the borrowed amount on both **** of sale provided on dealership letterhead and borrowed amount provided by lender were identical. The customer was not given the run around at any time, he was given ample time and courtesy by a 22-year employee of this dealership who has earned several awards for professionalism and transparency from Harley Davidson ************** Any further discussions with the BBB on this matter would be welcomed by all members of this dealership.

Harley Davidson of Bergen, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.