39 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from graden c
1 star08/31/2024
they used to be fine unitl a little bit ago when they joined terrible ***** I bought a card before the huge buyer premium increase and even the invoice said around 20 dollars for a 17 dollar card which I was fine with then with no notice they added a 17 dollar premium! this place is awful don't buy here you lost my businessReview from Ben K
1 star07/16/2024
Extremely dishonest. They had an auction for a ********************* owned bat, signed by the 1991 ******************* They advertised this for a long time. They even had it on their ******* season 2. While Im winning the bid, Goldin decided to extend the bidding for another 24 hours due to the assassination attempt on ***********************. They added more time, and the bat doubled in price. Also, I planned my schedule with the buffing ending on Saturday. Moving it to Sunday didnt give me the chance to bid later. They are such a disgusting company, they decided to profit off the assassination attempt of a political candidate.Goldin Auctions Response
07/17/2024
Hi ***,We are sorry to hear that you are disappointed in our decision to extend the auction window due to events that transpired. However, we adamantly deny the claim that it was for financial gain as closing an Auction past 10PM on a Sunday is not in our best interest as a company. It is typical that our items receive the most bid activity in the last hour of the auction, and the bat was projected to sell around the same amount regardless of end date. During the auction close on Sunday, the bidding worked exactly as it would on a Saturday. All customer's were able to place *** bids on an item that would only increase your bid when the item is bid on from another buyer, or, everyone had the same chance to win it in extended bidding. If you do have questions or concerns that you would still like to voice, please contact us directly at ********************************** Thank you.Review from Sebastian A
1 star06/20/2024
My experience with Goldin Auctions has been a complete nightmare. I am incredibly disappointed and frustrated with their unprofessionalism and lack of communication. I want to share my story to warn others about the risks of doing business with this company.I submitted an item for auction in December 2023, hoping for a fair and timely sale. The auction took place in January and ended in February with a final bid of over $3,000. I expected to receive my payment shortly after, as stated in their payment terms.Unfortunately, the buyer backed out, leaving me in a difficult situation. Despite waiting until April, Goldin Auctions failed to fulfill their commitment. When I requested the return of my item, they heartlessly cited their contract and refused to honor my request. They even promised to include my item in the next auction, which turned out to be another empty promise.Now, in mid-June, I am left feeling frustrated and ignored. Goldin Auctions has ignored my numerous calls and voicemails, showing a complete lack of concern for their customers. Their actions have caused me significant financial stress and have jeopardized my plans for an upcoming wedding in October.The unprofessionalism and lack of communication from Goldin Auctions are unacceptable. As a customer, I expected transparency, prompt payments, and responsive customer service. Unfortunately, ********************** has failed to meet even the most basic expectations.I strongly advise anyone considering doing business with Goldin Auctions to think twice. Their disregard for their customers' needs and their unprofessional behavior are evident in my unfortunate experience. I hope that by sharing my story, others can avoid the frustration and disappointment that I have endured.Please be cautious and explore alternative auction houses that prioritize their customers and honor their commitments. Avoid the risks associated with dealing with Goldin Auctions.Review from Nicholas A
1 star03/18/2024
I have sent them 2 very expensive items in December and have still not received any kind of communication or update regarding what is happening with my items. I have not even received a plan of what is going to happen. All I got was a confirmation that the items were received. When I go on to my Account there is no record of any items of mine that they have. I should have sent items to Sothebys.Review from Jedediah H
1 star02/02/2024
The website is now goldin.co I have had 2 items destroyed due to poor packing. I have sent pictures of both. I was told I was not getting my refund. I am very disappointed.Review from Brian B
1 star01/08/2024
Avoid Goldin. These are not real auctions. I was the only bidder on an auction. Three days after the auction closed, I received an email cancelling the sale due to "technical difficulties."Goldin Auctions Response
01/31/2024
Hi *****,Please allow us to elaborate on the technical issue. There were duplicate items listed in auction, our team noticed and immediately removed from auction. Typically, when there are technical errors like that, the removed items go to an inactive portion of the auction. Due to a technical issue, these duplicate items such as the one you bid on stayed live through a back end part of the website were not visible from the main auction catalogue directly. This is why you were the only bid on the item, they were only viewable outside of the main catalogue. Once this was noticed, we notified the bidders and moved the item to the following auction. Four other like pairs have been sold, with all of the winners receiving their ********************* sneakers. We strive to create the best experience for both consignors and buyers alike, and hope you understand the reasoning behind our action. We sincerely apologize for any inconvenience caused on our behalf. Thank you.Review from Gu S
5 stars12/22/2023
This year I decided to search online for more information about a bag of comics that I received and found (name omitted) at Goldin Auctions. After sending pictures of the comics to (name omitted) he quickly called me and gave me an estimate on what I could get by auctioning my comics with Goldin Auctions. I was skeptical about the amount but after the close of three auctions his estimate was amazingly accurate. Goldin Auctions and (name omitted) have been great to work with. I just needed to pack up my comics and they handled the rest. He even sent me a video on how to package my comics for shipping. Goldin Auctions had my comics graded, wrote the descriptions of the comics (which I thought were great!), and of course have the name recognition to reach a wide audience to get a large number of bidders. I still have a few more comics to sell (there is a backlog for grading) but I am confident that Goldin Auctions will find a bidder for all of them.Goldin Auctions Response
01/31/2024
Hi **,We appreciate the positive feedback, and look forward to doing amazing business with you. Thank you!Review from Martin M
5 stars12/18/2023
My experience with Goldin Auctions was always positive equal to if I won an auction or sold a card with them. Maybe I was lucky but my assistant was very helpful and respected my wishes.I can agree that sometimes values are variable, but I can only talk about my own experiences and I have to say ***** are some scalpers on **** and the prizes I reached via auction was absolut legit. I'm sorry for other customers they had bad experiences, but I bet they are very helpful till the end.I like to deal with you and for me as an european citizen it's more complicated to get cards in general and I always get the feeling they do their very best.Goldin Auctions Response
12/19/2023
Hi ******. Thank you for your feedback. We take all comments both positive and negative very seriously and aim for all of our customers to have the best experience possible. We look forward to a longstanding, and fruitful relationship. Thank you again, and happy holidays!Review from Bruce F
1 star10/29/2023
I have trusted this company twice to auction my sports memorabilia and both times they have blatantly disregarded my instructions of how I wanted my cards graded & auctioned. The last auction I requested that one of my card be pulled before the auction started and be regraded correctly and they said they would, but then they left it in the *********** received less than a third of what I was expecting to get. Their unprofessional has cost me thousands of dollars in these last 2 ************************** will never use them again. I have been in the memorabilia business for almost 40 years & never have I been treated with such disrespect & disregard to my wishes. I would steer clear of any dealings with ******************** Auction going forward since they have been bought out & MR ******************** is no longer in charge of the company. They can NOT be trusted to do what is in the customers best interest. There are far better companies out there now that can & will get handle you as a valued customer.Review from Joshua H
1 star10/09/2023
Used to love Goldin but the last 18 months have been pretty awful. Currently have a pair of batting gloves that I paid for a month ago that still have not shipped, customer service has done nothing but give me entitled attitude over the phone and same song and dance over email. They lost a game used ****** bat for an entire month that I sent for consignment and when they found it they listed it in an auction that closed out at the same time as a massive Heritage Auction and ******************** close out night They also sent me a ******************* bat that was "game used" but on the *** directly from ******************* stated "used in practice". I would consign and buy from other auction houses until they can get their act together.Goldin Auctions Response
10/11/2023
Hi ****,We sincerely apologize for the delay with shipping you your items. We have recently been experiencing a shipping backlog that resulted in delays. We aim to please all of our customers, especially a loyal customer such as yourself. We have personally emailed you to discuss further and hope that we can come to a resolution and continue an amazing relationship. Please respond at your earliest convenience, thank you!
Customer Review Rating
Average of 39 Customer Reviews
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