Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Wildfires across the Los Angeles area are expected to become the costliest such disaster in U.S. history. As victims cope with the aftermath, it is crucial to stay vigilant against opportunistic scammers. In addition, those wishing to help by donating money or supplies should carefully research organizations before contributing. BBB offers guidance to protect both victims and donors. Copy and paste the following URL for helpful tips: bbb.org/local-bbb/bbb-of-los-angeles-and-silicon-valley
Share
Business Profile

Music Instrument Store

Gollihur Music

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Visit Website(856) 292-3194Email Business
See Hours
Operating Hours
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM

About

Important information

  • Additional Info:
    Gollihur Music is a leading internet-based family-owned music store specializing in Upright Basses, as well as the parts/accessories/strings and other useful and essential items for them.

About This Business

Upright Bass Specialty shop, mail order sales of string bass, double bass, bass viol, bass fiddle, upright bass (different names for the same instrument) instruments and accessories.

Products and Services

Musical instruments and accessories

Business Details

BBB File Opened:
7/18/2007
Business Started:
10/31/1997
Business Started Locally:
10/31/1997
Business Incorporated:
2/1/2014
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Gollihur Music, LLC
Business Management:
Mr. Mark Gollihur, President

Additional Contact Information

Principal Contacts
Mr. Mark Gollihur, President
Customer Contacts
Mr. Mark Gollihur, President
Additional Email Addresses
Primary: Email this Business
Social Media
Facebook
Twitter

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Refund and Exchange Policy
To begin with, it's easiest to rule out the items that usually CANNOT be returned for refund/credit; here they are:
* Items returned without authorization.
* Audio cables that have been removed from their packaging.
* CDs/DVDs that have been opened.
* Items that have been in your possession for more than 30 days.
* Pickups or pickup systems that have been installed (unless otherwise specifically excepted by a special trial period offer). If you have installed the item, you have accepted ownership.
* Strings that have been cut, installed, or otherwise wound onto the peg of an instrument, no matter how briefly.
* Amplifiers, and certain other electronic items (exceptions exist for certain items with trial periods - but the items are not returnable once those periods have expired.)
* Items that have been misused, abused, or improperly installed.
* Special Order Items.
* Closeout/Discontinued/"Bargain Basement" items.
* Items returned with missing/damaged parts or packaging (not re-sellable as new).

So, your best practices are:
1. Inspect your order immediately upon receipt, to ensure that you've received the correct items, undamaged. If a box arrives and it looks like it has been impacted, notify the shipping company at the time of delivery if possible. Ask the driver to make a note of it, anything that can be done to start a claim will speed-up the process. Delays and problems are unfortunate, but they do happen, and there are necessary steps required to resolve them.

2. Keep Everything - Please retain (and try not to damage) all factory packaging, the box, and all accessories/parts/instructions/extras/etc. 

3. Don't Install It if you have concerns - If you suspect that something is defective or wrong, don't install it.

Business Categories
Music Instrument Store

More Resources

Featured Content

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.