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Business Profile

Major Appliance Services

Central Jersey Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Frigidaire refrigerator in February, from Better Living in *********. Immediately after purchase the electronics on the door reported an error. After waiting 2 weeks for the part, Central Jersey Appliance came out to replace. Not even 24 hours later, the error code appeared again. Once again waiting for an appointment, the tech came out and replaced yet another part. A day later, the error code appeared again. We had yet another appointment for a tech to come out, which they cancelled the day before stating there was yet another part to replace which had to be ordered. ***** later the tech came out, replaced wiring and even before he left, the entire electrical panel illuminated and my interior lights went out. After the tech was on the phone, he told me they gave him the wrong part. And that we would come out 2 days later to fix. 8 hours later, I have a dead refrigerator, spoiled food and a puddle of water on my floor. I called Jersey Appliance and requested a manager to contact me, which was 2 days ago. I requested the tech come out yesterday to fix it, and no one came. I want a new refrigerator. This is a lemon. I want someone to call me and do something about this. I have NO refrigerator!!!!!

    Customer Answer

    Date: 06/21/2023



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Issue resolved. Fridgadaire delivered a new refrigerator yesterday 

    Regards,

    *****************************

Central Jersey Appliance is NOT a BBB Accredited Business.

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