ComplaintsforThe Children's Place Retail Stores, Inc.
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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Children's Place gift cards are zeroed by the company due to inactivity. ********** law prohibits any expiration of gift cards. The company failed to restore the balance on gift cards. They promised to replace the cards within **** business days but nothing happened. We contacted them several times spending about 2 hours with many reconnections. There are 3 cards each $25 value and one with remaining balance about $5.Business response
09/28/2021
If you purchased the Gift Card from a third party company, we suggest contacting that company directly to report this issue. If you purchased the Gift Card directly from The Children's Place, please provide the receipt or order number for the purchase for further research. You may also send us the gift card numbers and images for each gift card to further view and validate. Please call or email us at *********************************** to provide the additional information. Please reference Case PR-******* when contacting us about this issue. We apologize for the inconvenience this may cause you. If we can be of further assistance, feel free to give us a call at **************. Thank you for shopping at The Children's Place.Customer response
09/30/2021
Complaint: 15884473
I am rejecting this response because:Please read the original text of the complaint carefully. You have already received all the numbers for the gift cards and promised to replace them. Here is the confirmation of our communication: ISS-*****. The representative name is ********.
Why do you ask for a third-party company when the Children Place has admitted zeroing the gift cards? The gift cards were purchased in 2016, and gift cards never expire in **********. So why do we even have this issue? Why do we have to go through such trouble, spending hours contacting them, begging to return money that they stole?
Regards,
***************************Business response
10/08/2021
We are unable to locate any gift card information on file with our call center. Please provide the phone number or email address that was provided to the agent. If you wish to expedite this process, please provide the gift card numbers, images or any other information you may have to assist in resolving this matter,Customer response
10/13/2021
Complaint: 15884473
I am rejecting this response because:Here are the gift card numbers ******************* pin ****
#******************* pin ****
#******************* pin ****
#******************* pin ****
I provided the agent with my mailing address which is **********************************. I have spent 40 minutes on the phone due to the agent's bad English and unprofessionalism. I felt totally exhausted after it. Aside from the accent, I noticed that she mixes up numbers and letters. It took me 5 times to repeat my address number by number and letter by letter. Such customer service is not acceptable. Agent's name is ********.
Regards,
***************************Business response
10/22/2021
Our records indicate an electronic gift card was sent to this email address ************************** as of 10/15/21. Please check your spam/junk folders for an email from The Children's Place.
Egc replacement order CSDUSUD7XX issued for ***** for 4 combined deactivation.
Initial Complaint
09/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
August 28,2021 I made an online purchase for 61. Dollars and have not received my package. I have tried 6 times to resolve this. I dont want a refund, I just want my order. Order number *********Business response
09/16/2021
We have responded to the customer's order concerns via email as of 9/16/2021. Please check your spam/junk folders for an email from The Children's Place.Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
So I ordered my kids school clothes from childrens place however when I got the box it was damaged and items were missing I reached out via email since thats how they prefer yu reach out I did I never got an response about ** items abs I am forced to pay after ***** even though half of my items are missing Ive included the order number ********* because Ive called no answer emailed no answersBusiness response
09/13/2021
We have responded to the customer's inquiry via email as of 9/13/2021. Please check your spam/junk folders for an email from The Children's Place. We apologize for the inconvenience this may have caused.Customer response
09/13/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau: because ***** wasnt what I paid to this company
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
09/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed a order with the company on September 2, 2021 (Order #*********) . The order as delivered on September 5, 2021. The delivery carry (Lasership) was unable to get to my front door because my dog was in the yard. The carrier through my package over my fences. My dog chewed up my items, I contacted customer service an was told by a manager, "The order was delivered, so they cannot replace or refund me for my package, I need to contact the carrier or my financial institution".Business response
09/13/2021
We have responded to the customer's inquiry via email as of 9/13/2021. Please check your spam/junk folders from an email from The Children's Place.Initial Complaint
09/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order of July 30th and paid for fast shipping. I was told I would get my items on August 3rd, the items were in the truck but *** didn't deliver it to my home. I went out of August 4th which I can provide proof with my itinerary and when I came back on the 11th my package wasn't there. I called Children place and they opened a case and *** denied the claim. Children place has not offered a resolution for either a replacement package or a refund. Never have I dealt with a company like this when it comes to lost packages or refunds.Business response
09/10/2021
An email responds was sent to the customer email address as of 9/10/21 providing her with a resolution. Please check your spam/junk folder for an email from The Children's Place.Initial Complaint
09/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I never received the first part of my order , Ive been calling and emailing for weeks and never heard anything back . On the website it states the quickest and easiest way was to get a refund . Although I did opt for them to simple resend my order . Today I called regarding the case number I opened only to be told there is nothing they can do because it states my order was delivered. Case number CU-****** . I was told this multiple times . I asked to speak to a supervisor and got hung up on . I spoke to *** and they state that they are investigating. My payment for Afterpay is still due for clothes that I never received and had to purchase in my own at a different store . I will never shop at childrens place for years after this . I have been a customer for numerous years .Business response
09/10/2021
We would like to review this matter and provide you with a resolution as soon as possible. However, can you please provide us with the order number and email address used on the order. We are unable to locate a pervious case or an order. We apologize for the inconvenience caused.Customer response
09/10/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******My email address is ********************
The order number is *********. I did not receive order 1 of 2.
Regards,
***********************Initial Complaint
09/01/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with them on the 27th of Aug. They dhipped the order using laserships. No one can give me ingo on my package for delivery and the tracking number isnt a valid tracking number. The delivery services says if its been more than 72 hrs contact the retailer. But when i contact them they know nothing. Childrens place is telling me that they cant cancel my order or eefund my money something needs to be done.Business response
09/09/2021
We apologize that you did not receive a confirmation email for your order #*********.The email address provided with your order may have been misspelled or invalid, or there was a technical issue in delivering the message. Your order has been processed, shipped and delivered. You can check the status of the order and the tracking information by visiting our website and on the top-right of the page select "Track Order" and enter the order details. We appreciate the opportunity to help with your concern. If we can be of further assistance, feel free to give us a call at **************. Thank you for shopping at The Children's Place.
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Customer Complaints Summary
680 total complaints in the last 3 years.
212 complaints closed in the last 12 months.