ComplaintsforThe Children's Place Retail Stores, Inc.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I closed my account I had with this retailer because they began to price gouge. I had this account well over five years and was never late or missed a payment. My payment was due on the 10th that was paid on the 10th but after 5pm. I was charged a $35 late fee which prompted me to close the account. I paid the statement balance at the time of $118.97 by check **** in 5/2024. A total of $197.60 (APR of 31.24%) was paid to-date for merchandise of $82.74. This is excessive to charge a loyal customer of so many year. Lastly, my balance was paid in full according to their own statement and are harassing me now for $119.00 plus interest of $16.37. I ask why? I paid in full via ****. This payment sent last month, but they have just deposited the payment a whole month later and is saying to me it is my fault that they decided to hold the check for a whole additional month. How is that my fault? It seems unlawful and a horrible way to treat a loyal customer. It is precisely why I have closed the account, but are being harassed unnecessarily. I am requested a thorough investigation into this matter. I have already over paid the original balance. Yet, I am being harassed for even more. They are out of control and needs to be stopped before this issue damage my good credit. Thank you and God bless.

  Business response

  06/26/2024

  We apologize for the disappointment with your My Place Credit card. Your feedback was forwarded to ***** ******** for consideration as The Children's Place cannot make any changes or adjustments to a customer’s account. A follow-up email was sent to ***** ******** for them to review and provide you with an update. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused. 
  

  Customer response

  06/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  06/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  went to business for a pickup order , did not have ID but had a picture. Employee said she would give me package but normally they don't do that with physical ID, I told her its okay she can cancel the order and I will purchase it since they had it in store , they refuse to let me purchase and the employee began calling me a fat b**** & said she will call her daughter to come fight me , disrespectful disgusting employee, *************** of *************************************************************************

  Business response

  06/13/2024

  Thank you for your detailed email about the negative experience you and your husband encountered at one of our store locations. Our goal is to provide exceptional service and if we fall short of that goal, we sincerely apologize. We've forwarded your feedback to the District Store Manager and we'll take the appropriate action regarding your recent visit to our ****** store location. You will receive a follow-up call from the District Store Manager soon. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.  

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Well before I get into the complaint, I do like The Children's Place. I have two great grandchildren and that's where we shop for uniforms and their outfits. Now for the complaint. I placed an order for some summer shoes and holiday tee shirts. The order # for that ********** for 41.76. I immediately realized I selected the wrong size for the boys' water shoes. So, I immediately called their customer service to modify this order. That is not allowed. Their systems are so out of date you cannot even cancel an order even though it is on their website to modify or cancel. The gentlemen I spoke with said he would try to cancel it. This incident happened on 5/16/24. I immediately turn around and ordered the correct size on water shoes and also seen a nice pair of canvas shoes to add to that order. That order number is #*********** The amount 34.76. Well, those two orders just set there processing and Memorial Day was getting closer, so on 5/21/24, I replaced the entire order and paid an extra 15.00 for express shipping. Total of that order was 64.09. Order #********. I shipped it to their address. They live almost 3 hours from me. The first 2 orders stayed processing until 5/23/2024and that is when they shipped. My granddaughter will be returning to the store in Raleigh, and they better not give her any problems and I want it to go back on the debit cards I used. I spoke with Arlana, expressing my frustration because they charged me twice in the amount of 41.76. So, I will be disputing the charge with my bank. I tried to speak with her supervisor, but she kept me on hold and pretended to be someone different when she came back. She said she was Ms. M, sorry tried to write it down, but didn't want to spell it wrong. Spoke with Arlana on4/23/2024. They have some serious issues going on with how they handle online shopping. They need to take out definitely cancel or modify order from options in the help box. I can screenshot all orders, just let me know.

  Business response

  06/03/2024

  We have sent a response directly to the customer’s email address as of 6/03/2024. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer response

  06/06/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  The Children’s Place would not commit to a refund back on the original debit cards I used. They said they would try and if it wasn’t possible they would issue a gift card, which I never once said I wanted a gift card. I don’t understand their business model. No wonder sales are down. They have no customer service skills plus their systems are way out of date or they are choosing to handle their business this way. Keep on doing business and you will find yourself out of business. Christina will be returning the two double orders. They have not been opened because I ordered the same items because they decided to ship them after I made the first call. And I want my fifteen dollars back for express shipping. 
  
  
  Regards,
  
  **** ******

  Business response

  06/12/2024

  We have sent a response directly to the customer’s email address as of 6/12/2024. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  05/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Childrens place credit card continues to bill me after I closed my account.

  Business response

  05/13/2024

  We apologize for the disappointment with your My Place Credit card.Your feedback was forwarded to ******************** for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ******************** for them to review and for you to receive an update. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused. 

• Initial Complaint

  05/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order on April 30. I immediately recognized upon completing the order that the delivery address was incorrect. Within minutes I called the customer service line three times only to be hung up on. Then the office closed and I was unable to reach anyone. This morning I reached back out only to be told that they are unable to correct the shipping address and that I can return the goods once they are delivered or dispute the charge with my bank.Obviously I will be unable to return them as I no longer live in the state they are being delivered to. This order has not shipped yet and the current policy in place stating that no changes can be made once the order is completed is ridiculous. It allows no room for human error and no opportunity to fix a mistake that Im sure is made quite often. I can understand not being able to change this information once an order has shipped, but why is there no window of opportunity immediately after the order is placed? I attempted to contact them within minutes of this order being placed.Customer service is obviously not a top priority here. Ive been charged for goods that I will not receive and will now have to go through the process of disputing the charge with my bank.

  Business response

  05/07/2024

  We have sent a response directly to the customers email address as of 5/07/2024. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  04/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On April 4th 2024 I placed an order worth of $177.77 worth of clothes for my son. When my package was finally delivered more than half of the items were missing. I sent an email and received one a few days later stating I would get a reply in a few days I have not received a response and its been nearly 3 weeks. I will never order from The Childrens place again.

  Business response

  04/29/2024

  
  We are sorry that an items was missing from your order **********. Please contact us to provide more information about the missing items, such as the item number and item name or description. Once we have these additional details, we will be happy to help you with this concern. If we can be of further assistance, feel free to give us a call at **************. Thank you for shopping at The Children's Place.

  Customer response

  05/02/2024

  
  Complaint: 21617509
  
  I am rejecting this response because:
  I reached back out to the Childrens Place and informed them of the items missing and still have heard nothing back. 
  
  
  Regards,
  
  *****************************

  Business response

  05/09/2024

  
  We apologize for the inconvenience caused due to a missing item from your order **********. Please contact us and provide us with more information about the missing item(s), such as the item number and description/name. Once we have these essential details, we will be happy to assist you with your concerns. You can reach out to us at **************. Thank you for choosing to shop at The Children's Place.

• Initial Complaint

  04/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased 5 items on March 16th and have yet to receive my items. I received an email that my items had shipped on March 29th but received no follow up shipping details. The only information available was that the package had been picked up by the carrier. After ten days and I had not received any updated shipping details, I reached out to Children's Place to get more information. I was told the package was either lost or had not been picked up by the carrier and that they would make an attempt to resend the package and that new shipping details would be emailed once the package was ready for shipping. A week goes by and I hadn't received another email. I called The Children's Place again and was told that 2 out of 5 items were no longer available and that I would be refunded for those two items and that the other three items were with their warehouse team being prepared. This was around April 15th and I did receive the refund. Now it is April 19th and I still have no shipping information, no new order confirmation and I am unable to speak to anyone in customer service. The number says they are experiencing high call volume (I wonder why) and to call back before disconnecting. I just want the items or all of my money back. I do not know what to do and no one is really helping because the reps say they have no influence over what happens in the warehouse so they can't stop the package from being sent. It wasn't a lot of money but it is the principal for me. They shouldn't get to keep my money for free. Please help.

  Business response

  04/26/2024

  Our team has reached out to our distribution center for your reshipment tracking information. We will email you directly once we have the details. We apologize for any inconvenience.

  Customer response

  04/26/2024

  
  Complaint: 21599398
  
  I am rejecting this response because:

  They have told me this several times. I don't believe them.

  
  
  Regards,
  
  *****************************

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my daughter new sneakers, flip flops and a skirt on March 26, 2024. They were set to be delivered on March 31. It is now April 17 and I do not have the items. I have REPEATEDLY tried to contact customer service - my first phone call was met with being told to wait 8 business days. Ok, did that and then some. Emailed TWICE now and also contacted them through ********* ZERO RESPONSE. I used to purchase through them all the time but after this? Never again. A month later I do not have the products I purchased nor do I have a refund.

  Business response

  04/25/2024

  We have sent a response directly to the customers email address as of 4/25/2024. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  04/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  HI CCB; MY CHILDREN'S PLACE OR MY PLACES REWARDS CC; I was shocked when I reviewed my credit report and found late payment on the dates below: MARCH AND APRIL 2022; AND DECEMBER 2023 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me. I do ask in light of the good standing relationship we have that you remove this 30 day late from my credit report and refund any late fees assessed on my account.I do not believe it is accurate and would rather not have to spend more time than necessary for both of us to resolve this situation. I appreciate your help regarding this and look forward to keep having the positive experience that I have had with you in the past.

  Business response

  04/26/2024

  
  We apologize for the disappointment with your My Place Credit card .Your feedback was forwarded to ******************** for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ******************** for them to review and for you to receive an update or call back. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused. 

• Initial Complaint

  04/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order 3/08/24. When I checked the order status, it showed 2 items were shipped in one package and 5 items (2nd package) were awaiting pick up. Called customer service on 3/15/24, waited 1 hour, spoke to a representative, a supervisor and a manager who just gave the rhetoric that I must wait 7 - 10 business days. Not one of them would even try to help! Said its the **** problem. So I called the **** myself and they researched the tracking number and said they are still AWAITING package, that its never been received at the post office. I waited another day and when I received the first package on 3/17/24, I called Childrens Place again. Its now 8 business days and still awaiting pickup. I said, obviously the package is lost and asked them to resend the items - NOPE. I asked them to cancel the order and place a new order honoring the same prices - NOPE! They say they cant place orders for customers for MY security. Tried to call corporate in Secaucus and they didnt answer. Now I have to wait 2 more days and call again - another hour on the phone for them to maybe finally cancel the order (report it lost) and then they can place a new order for me. I guess my security wont matter then??!! They really DONT CARE!! Absolutely NO CUSTOMER SERVICE and they just follow their script and lie to the customers. DISGUSTING!!

  Business response

  04/26/2024

  We have sent a response directly to the customers email address as of 4/26/2024 Please check your spam/junk folders for an email response from The Children's Place. 

  Customer response

  04/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is really not that satisfactory to me. The company did not address the poor quality of their customer service and their lack of concern for the customer. Although I finally did receive the product after almost 3 weeks of waiting, I doubt that they care or will try better next time. So I guess this compliant has gone as far as it will go or that the Children's Place would care about.
  
  Regards,
  
  *******************************

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