ComplaintsforThe Children's Place Retail Stores, Inc.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an online order for pick up, order picked up during tax free weekend. Refused to adjust the order to reflect no taxes

  Business response

  08/06/2024

  Our records indicate that order ********** was placed on 7/21/24 and the Tax-free event started on July 26 - July 28, 2024, for the state of *********. Since the order was placed before the Tax-free event began, no adjustment is due on the order. We apologize for the inconvenience this may have caused

  Customer response

  08/06/2024

  
  Complaint: 22058041
  
  I am rejecting this response because:
  
  This order was picked up during tax free event and should be credit the cost of the taxes.
  
  Regards,
  
  ***********************

  Business response

  08/13/2024

  Thank you for sharing your feedback with us. We are sorry for the disappointment you experienced with your store pick-up order. At this time, the Tax Free events are valid only for purchases made during the event dates. Our records indicate that your order did not qualify because it was placed before the event began. We apologize for the inconvenience this may have caused you. To show our appreciation for you as a valued customer we are sending you a discount coupon that you can use for a future purchase. Please check your email inbox for further details. We look forward to serving you again soon. 

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had fraud on my account I reported the charge it took a year for the account to be resolved I requested that they cancel my autopay to prevent anymore charges coming out of my account long story short they never cancelled the auto pay and restricted my account to 90 days to where I have yet to be able to shop on this account I keep getting back and forth from customer service I get hung up yelled at etc and I am at that point to where Im fed up not only that they dropped my credit limit from $350 to $100 for no reason Ive never been over my limit

  Business response

  07/25/2024

  Thanks for sharing your concerns with us. We apologize for the difficulties you experienced with your My Place Rewards credit card account. Your feedback has been forwarded to the card issuer ********************* which manages the My Place Rewards Credit Card accounts. This feedback will be used towards improving the service provided to you and all of our valued card-holders. Once the bank has reviewed the details of your issue you will be contacted directly by a representative. We appreciate your patience while this matter is under review. If you have any questions regarding your My Place Rewards credit card, you may contact ********************* Customer Service at **************. 

  Customer response

  07/25/2024

  
  Complaint: 22030965
  
  I am rejecting this response because:
  
  I have tried reaching out and no one has helped me but tell me to wait 
  
  Regards,
  
  ***********************

  Business response

  08/06/2024

  A representative from the bank called and spoke with the customer on 7/29/24 and inform them that the complaint has been forwarded for research and they will be responding via letter.
  

  Customer response

  08/06/2024

  
  Complaint: 22030965
  
  I am rejecting this response because:
  The rep did call and advised me they would investigate and call me in a few days and of course I never got a call back 
  
  
  Regards,
  
  ***********************

  Business response

  08/13/2024

  Thank you for your inquiry. We have received an update from ********************* as of 8/7/2024 stating that a representative has followed up with you by phone to address all of your concerns. If you have additional questions regarding your credit card account, please contact the bank's **************** at **************.
  
  We also show that The Children's Place **************** sent you courtesy rewards on 7/25/2024 for a future purchase. We appreciate your business and we look forward to serving you again soon. 

• Initial Complaint

  07/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with charter communications, I do not have a contract with comenity mypointsrwd, they did not provide me with the original contract as i requested

  Business response

  07/19/2024

  We are sorry for the disappointment you have experienced with the My Place Credit card. We have forwarded your feedback to ******************** for consideration. Please note that The Children's Place does not have access to make any changes or adjustments to a customer's account. A follow-up email has been sent to the bank so they can review your concern and provide you with an update. We appreciate the opportunity to address your concern and sincerely apologize for any inconvenience this may have caused.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to make a purchase of clothing for my daughter I was offered to sign up for their rewards card. I asked what it was for I was told just to receive coupons and deals when I shop at their store. But instead of signing me up for a normal rewards card she signed me up for a credit card without my consent. And now my credit score I spent years fixing was damaged by their dishonesty.

  Business response

  07/18/2024

  We apologize for any inconvenience this has caused. Please specify the store where this occurred so we can further review the matter.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have called three times to customer service to receive my credit card and statement. I owe about 50 and each time I call the customer service says they'll mail my card and statement. Last time I called customer service was two weeks ago and she said they had my address wrong. So I repeated my address several times and call disconnected. I'm literally asking someyhing not difficult. I want my credit card mailed to me, I want my statement mailed to me so I can pay the bill and due to your incompetent customer service I want any late fees credited.

  Business response

  07/11/2024

  We apologize for the disappointment with your My Place Credit card. Your feedback was forwarded to *************** for consideration as The Children's Place cannot make any changes or adjustments to a customers account. A follow-up email was sent to *************** for them to review and provide you with an update. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused. 

  Customer response

  07/12/2024

  
  Complaint: 21957921
  
  I am rejecting this response because:
  
  

  I finally received my credit card and was able to pay my balance online. I noticed someone removed late fee and finance charge from June. The only thing I'd need going forward on my complaint is July late fee credited. Ironically the bill was due today at 5pm and I paid it today at 6pm. 

  
  

  
  
  Regards,
  
  ***************************

  Business response

  07/17/2024

  We have forwarded your concerns to the ************************ for further review. 

   

   

• Initial Complaint

  07/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  placed a order realized order has old address as I had not ordered for a while from this company, called immediately to cancel or change the order shipping address apparently they are unable to cancel is that legal? Now I am out $55.00 and someone received my package as it show delivered. I would like for children's place to do a investigation as I did not receive the package and refund my order.

  Business response

  07/11/2024

  We have sent a response directly to the customers email address as of  7/11/2024. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  07/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order on yesterday that I went to childrens place on today to pickup. Only received 1/2 of the order. Made a payment in store since I'm mandated to know EST time despite residing in CST. The store machine gave another individuals email. I then called ********** and was addressed as ********. Then I asked for a supervisor and was placed on hold and when a representative answer I asked if they were a supervisor and was told they werent and I couldn't get a supervisor. I asked why and was told I knew why. She eventually realized I wasnt a coworker and transferred me to ****** (complaint #******). Who told me my complaint is with childrens place not commentity.

  Business response

  07/10/2024

  Thank you for contacting The Children's Place. We would be happy to look into this matter please provide the order number and please advise how can we assist you?

  Customer response

  07/10/2024

  
  Complaint: 21928665
  
  I am rejecting this response because it's not an adequate response for the order issue nor the customer service I receivedl in store or via phone. The order number is 2511529888
  
  
  
  Regards,
  
  ****************************

  Business response

  07/15/2024

  
  Our goal is to provide exceptional service and if we fall short of that goal, we sincerely apologize. Your feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our ***********************;store location. You will receive a follow-up call from the District Store Manager soon. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.  

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I need someone from corporate to call me about my my place rewards credit card. I have two late fees on my account that I did not even know I had. And I called customer service and they refused to help me. This is not fair I need assistance with the late fees removed.

  Business response

  07/10/2024

  We apologize for the disappointment with your My Place Credit card. Your feedback was forwarded to *************** for consideration as The Children's Place cannot make any changes or adjustments to a customers account. A follow-up email was sent to *************** for them to review and provide you with an update. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused. 

• Initial Complaint

  06/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Very disappointed in Children's Place credit card service. I've had children place for year and strongly considering to close out my account. I've had auto pay for years and somehow it was turned off, once I realized it, I turned it back on. It's been months and my account is labeled auto-pay but it's not coming out. I believe this is a fraudulent way to collect late fees. It's 2024 and there is no reason for Children's place to take this long to take effect. I also hate the 5:00 pm deadline to make payment on you due date. If my due date is the first, there shouldn't be a deadline. I did call children's place last month to make an complaint and to get back the late fees but it didn't go anywhere. When I called I ran into the following problems, I was reconnected the first time, then the second time I was linked into another customers phone call where I can hear them make a payment but no one could hear me saying hello, so I disconnected. That was very concerning because of security issues. I called a third time and finally got someone. She was no help and we didn't resolve anything and I doubt my complaints was put on record. Hopefully it's on record now.

  Business response

  07/09/2024

  We apologize for the disappointment with your My Place Credit card. Your feedback was forwarded to *************** for consideration as The Children's Place cannot make any changes or adjustments to a customers account. A follow-up email was sent to *************** for them to review and provide you with an update. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused. 

  Customer response

  07/19/2024

  
  Complaint: 21922330
  
  I am rejecting this response because: it is just a generic statement from Children's Place that doesn't in any way resolve the issue. I am pleased with them contacting *************** but will changes be made? I'm still having the same issue. When a consumer select auto pay, it should be activated in that moment and not several unknown months later. The consumer shouldn't be penalized for not knowing when an autopay is suppose to kick in. Children's Place need to investigate the practices and privacy issues *************** have in place. This ***************** is representing their brand.
  
  
  
  Regards,
  
  *********************

  Business response

  07/19/2024

  ******************** attempted to contact **************** on July 11,2024, but was not successful. The bank will be responding to the customer by letter and will follow up again once the research is completed.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased many items from this company online, they offer bonus bucks and the put an expiration date on these coupons. I used the coupons to buy gifts for my granchildren for special events like holidays, birthdays. Due to my visual handicap and there website i duplicated some of the items in error . The items have not been opened and are still in the packaging, I have the receipts as well, there customer service number and or the local store. Im not asking for money return, im asking for a merchandise credit so that i can buy a different item. This store is using there promotions to the steal from consumers and treat people with a handicap poorly.

  Business response

  07/11/2024

  We are currently in direct contact with *******************, and as of 7/11/24, we are collaborating with the customer to find a resolution.

  Customer response

  07/11/2024

  
  Complaint: 21907122
  
  I am rejecting this response because: Im going to send ******* the regional mgr from **********....pics of my merchandise and all my order numbers, and she will attempt to resolve would like to keep case open until i have my resolution.

  
  
  
  
  Regards,
  
  *********************************

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