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Business Profile

Solar Installation

Orbit Energy & Power LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

This profile includes complaints for Orbit Energy & Power LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Orbit Energy & Power LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our roof and solar panels were installed by Orbit Solar. They have filed for bankruptcy. We have a 25-year warranty on our roof. We have some damage and would like to know who they contracted with to install our roof so we can get it fixed.

    • Initial Complaint

      Date:07/09/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 3 split units for my home. I have a 12 year warranty. I am calling because we need service and just found out the company went out of business. I spent $12,300 on this unit, I did not want to be cheap and I was tired of placing and taking down the window units as I am getting old and with no help. How can I get service on this unit. I am so shocked and the weather is extremely hot. The temperature inside the home is 86. Shouldn't the customers have received some kind of notification?

    • Initial Complaint

      Date:05/25/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The solar panel company went out of business but I believe they caused a leak in my ceiling and I signed the contract with the intent that they would fix problems caused by them.

    • Initial Complaint

      Date:05/03/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I installed solar panels from Orbit Energy back in December 2021 and according to the contract they were supposed to do maintenance every two years. Also, they were supposed to add panels if my electricity bill is high. But, they didnt contact me for the maintenance after two years of installation. While I tried to call the company or message the sell person, they were not responding. While searching internet I found out that this company has filed bankruptcy. Now, Im just paying for the panels without support and possibly paying out of pocket for all the repairs and maintenance that this company supposed to do for next 18 years.

    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had solar panels installed. The panels are actually working great. I did have some issue getting the solar online originally but that was resolved. What my problem now is that My roof is leaking and they are supposed to cover the leak. The company folded and I have no Idea where to go from here. The company that monitors the solar panels just gave me the number for Orbit and told me to contact them. That's when I found out the company folded. Who do I talk to now about getting my roof serviced? There is no information on who to go to now.

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2022 I had Orbit Energy install a solar panel system on my home. As part of the agreement, I was told that everything done would be covered under warranty. This includes any issues related to installation and the panels themselves. Orbit filed for Bankruptcy a while ago with no notice to their customers, leaving myself and other with solar panels out of luck. No we are now forced to pay for any damages out of pocket.

    • Initial Complaint

      Date:12/09/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Solar through Orbit Energy and Power and the company has gone out of business and did not notify the customers. What company is taking over and who will service my solar?

    • Initial Complaint

      Date:12/06/2023

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was unaware of how many customers have had a bad experience with Orbit let alone that the company went out of business. Initially Orbit installed a new roof prior to installing the solar panels. It has only been three years since we had all the installation and am having leaks all throughout my house. I had a technician from Sunnova (took over contract) come out to check the panels and they are saying that the leak is from the roof. The tech referred me to make a roof inspection and when I contacted Sunnova they referred me back to Orbit which they know is out of business. What are the next steps? Other than paying off the entire bill to get out of the contract what else can be done? I'm at a loss.

    • Initial Complaint

      Date:10/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had solar installed on the house, the roof started leaking, damage was caused to the ceiling of my childs room, had to company come back to repair the damages. The leak repair failed and got worse, and the repair to my childs room was never completed, now there are more leaks and I've recently started finding mold in the house.

    • Initial Complaint

      Date:09/01/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for new roof with rubber backed underlayment from Orbit Roofing of ********, ** whose parent company was Orbit Roofing in ******, ** on 1-22-22. On 9-1-23 the roof is now leaking and trying to reach company to report damage the numbers have all been disconnected. I paid $6500 for the roof with a 25 year warranty.

    Orbit Energy & Power LLC is NOT a BBB Accredited Business.

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