Business ProfileforForever Collectibles

I pre-ordered a variant bobblehead back in October with this company and paid additional to get this variant instead of the normal edition. I finally get my order this weekend and it is not the right item that I ordered. It is not the variant and is the normal edition. I email the customer service right away stating that I got the wrong item and stated I want my order. All I get back is a response saying its sold out, send this back for a refund. This is flat out unacceptable. I was literally on the website the minute this released and paid in full. There is no reason what so ever that I shouldn't get what I paid for. And to be insulted with such a low level of customer service is insulting. I JUST placed 2 more orders with this company for over $200 for so called limited edition items so are these just not going to come too? If this isn't made right, those orders will be cancelled. I want my item that I paid for. You cannot sell limited edition items, have someone sit around to get them and waste their time and then not even send them their items because the COMPANY IS INCOMPETENT!