Complaints

This profile includes complaints for Fullerton Auto Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fullerton Auto Group, Inc.

  1034 Route 22 Somerville, NJ 08876-1759

  
• 

  Fullerton Auto Group, Inc.

  1050 Route 22 Somerville, NJ 08876-1759

  
• 

  Fullerton Auto Group, Inc.

  PO Box 718 Somerville, NJ 08876-0718

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** F 150 last year from Fullerton Ford in ***********, **. The touch screen did not work and they replaced it. The new touch screen no longer has ambient lighting, out side temp or radio volume numbers. The *** no longer works either. All of these features worked prior to them replacing the **** touch screen. I contacted them multiple times about these problems but have been ignored.

  

  Business Response

  Date: 02/19/2025

  customer has appointment Friday to have vehicle inspected 

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2024, I dropped off my 2018 Alfa Romeo at the Fullerton Alfa dealership in ***********, **. At the time of drop-off, I spoke with both ** and *******, informing them that the vehicles check engine light was on and showing a code for the coolant temperature sensor. As of today, December 28, 2024over a month latermy car is still at the dealership with no completion date for the repairs.Every time my husband or I contact ******* or **, we are met with vague responses or no real information at all. During one of these conversations, ******* even remarked that he was losing money having my vehicle at the dealership since the repairs are covered under warranty. It is my belief that my vehicle is being neglected as they prioritize vehicles that bring revenue to their dealership. We have made several attempts to escalate this matter to ***, the General Manager, with the most recent attempt on December 10, 2024, but have yet to receive any response. Additionally, I requested a courtesy vehicle, as I do not have a spare vehicle, but this request was ********* this point, it feels as though the dealership is holding my vehicle hostage. It has been over a month, and I am no closer to having my car repaired or returned to me. This situation is unacceptable.

  

  Business Response

  Date: 01/26/2025

  customer has vehicle back 

   

  Customer Answer

  Date: 01/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.   After several months, I finally received my vehicle back.  
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a 2018 Jeep Grand Cherokee Altitude from this dealership, and the salesperson, ****** *****, assured me that the warranty was bumper-to-bumper, including the air suspension. That promise played a big part in my decision to buy the car.Recently, my air suspension stopped working, so I took the car to the dealership for repairs. To my shock, they told me the air suspension isnt covered under the warranty. This completely goes against what I was promised when I bought the car.If I had known this would happen, I never wouldve purchased from this dealership. I feel misled, and this situation isnt fair. Id like this issue to be resolved because this isnt the level of honesty and service I expected.

  

  Business Response

  Date: 01/29/2025

  Thank you for reaching out and sharing your concerns. Im truly sorry to hear about your experience, and I can understand your frustration. Unfortunately, it appears there may have been a misunderstanding regarding the coverage of the air suspension. While our warranties typically cover a variety of components, air suspension is generally not included. I sincerely apologize if this was misunderstood at the time of your purchase.
  As for ****** *****, he is no longer with the dealership, but I want to assure you that we strive to provide accurate information and high levels of service. While we cant offer a resolution for this specific issue, if theres anything else we can do to assist you in the future, please dont hesitate to reach out.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Fullerton Dodge for a problem with my transmission. It took them 4 months to return my vehicle to me and the problem is not fixed. It's slightly better, but not fixed. Upon picking up the car, there is a new problem that Fullerton created. I am now unable to turn off the climate control. I reached out to Fullerton and spoke with George to explain the situation. I was told that as soon as a loaner vehicle becomes available that they would contact me. That was over a month ago and I've not heard anything from Fullerton Dodge. I escalated the matter to Dodge corporate (Case ********) and they are also being put off my Fullerton Dodge. No one at Dodge corporate or Fullerton Dodge cares that I am driving a vehicle with a faulty transmission. I need someone to help advocate for me.

  

  Business Response

  Date: 12/10/2024

  The technician confirmed the concern and unplugged the connector at the rear ECC (Electronic Clutch Coupler) and tested the vehicle. After test driving, the vehicle did not buck. The technician investigated the operation of the ECC and explained the following:
  The all-wheel-drive system requires no driver input or control. Under most driving conditions, it is passive, and power is transmitted to the front wheels alone. The system functions to optimize traction and handling under the following conditions: it anticipates slip by responding to pedal position, unlike all-wheel-drive systems that rely on pumps or viscous fluids to transfer torque. The system requires no front-to-rear slippage for activation, allowing it to transfer torque in response to the accelerator pedal position. If the driver demands a lot of power, the system immediately starts clamping the ECC, transferring a high percentage of power to the rear wheels. This avoids front-wheel slippage, as power to propel the car is transmitted through all four tires.
  This mode of operation is called open-loop operation, as there is no feedback to affect the torque transfer. A second, closed-loop operating mode uses feedback from the wheel-speed sensors to determine the appropriate torque transfer. When the front wheels slip, the all-wheel-drive electronic control module tells the ECC to start clamping, sending power to the rear wheels. If the same aggressive launch is attempted with the front wheels on ice and the rear wheels on dry pavement, the ECC sends even more torque to the rear wheels to minimize slippage and launch the vehicle. Both modes are always active, and the maximum of the two is chosen.
  Power to the rear wheels is modulated during a loss of traction while traveling at freeway speeds. For example, hydroplaning on a puddle of water will send very little power to the rear wheels because the controller knows that at those speeds, a lot of power is not needed at the rear wheels.
  The system also prevents binding during low-speed turns. A third condition, which is independent of the others, uses the Electronic Stability Program (ESP) steering angle sensor to determine when the vehicle is turning in a tight circle. This condition causes the electronic control module to reduce torque to the rear wheels to prevent binding in the driveline. The electronic control module is always checking for this condition as well.
  The AWD system influences handling at moderate speeds. Unlike other manufacturers who limit AWD to aiding traction or providing off-road capability (concentrating on launching the vehicle or going off-road at speeds up to about 25 mph or 40 km/h), above that speed range, they use it to limit wheel slip for traction. Additional Electronic Control Module (ECM) calibration controls torque to the rear wheels for improved handling in the 25-65 mph (40-105 km/h) range. In this speed range, the system utilizes torque to the rear wheels during cornering with the throttle open to make the car turn more easily, making the handling more neutral. This is more easily accomplished with an electronically controlled system than with viscous-coupling or gearotor systems that require some degree of front-to-rear slip to transfer torque to the rear wheels. Above 53 mph (113 km/h), the control strategy provides minimal torque to the rear wheels under normal driving conditions to aid fuel economy.
  The system works with the Electronic Stability Program (ESP) and Traction Control. The electronic control module interfaces with the ESP and traction control systems, allowing the ESP system to use the ECC to help gain control of the vehicle. For this purpose, torque transmitted to the rear wheels by the ECC can be reduced. The AWD system is not traction control; it only works in situations where front-to-rear traction varies, such as when the front wheels are on ice, the rear wheels are on dry pavement, or when climbing steep grades. AWD does not aid side-to-side traction. ESP handles that through brake intervention.
  Given that the rear tires are at 4/32nds and the front tires are at 12/32nds, plus the fact that they are different brands and tread patterns, the DTCM is receiving implausible data from the ABS module due to the different speeds at which the tires are spinning. This is sending incorrect signals to the ECC, causing the clunking sensation as the vehicle loads and releases the AWD system. The technician confirmed this theory by testing a similar vehicle with four new tires. After swapping the tires into the customer's vehicle and reconnecting the ECC, the bucking sensation was gone.
  The technician recommends replacing the two rear tires to match the new tires on the front of the vehicle.
  I offered *** **** that if he replaced the two tires here and it did not fix his issue, I would pay for the tires. He declined my offer and I have not heard back from him.

  Customer Answer

  Date: 12/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21st my truck overheated and was towed to Fullerton Auto Group they repaired the radiator under warranty, and I picked it up on August 2nd. August 5th it overheated again and again was towed to Fullerton Auto Group. I was told the warranty department had to authorize the repairs (that obviously were not repaired with the original overheating). As of September 19th I have been told several times they are still waiting for an authorization. The service person told me the warranty should cover the repairs because the "Mopar" warranty was good until August 13th and he had submitted the repair order on August 10th. The Extended warranty I purchased should also cover the repairs since the vehicle is still covered under that warranty. The service person gave me a customer support number I could call and suggested I call as they could "light a fire" to get things moving. I had called the support number ***********) and was told they would call me soon. On September 19th customer support called and said the dealer is the only one who can talk to the warranty department and customer support could not help me they then hung up on me. At 6 weeks without a vehicle, I should be compensated financially to say the least! The repairs should be made to my vehicle ASAP. They have tied my hands by talking me into taking the engine apart and leaving in their back lot.

  

  Business Response

  Date: 10/23/2024

  When the vehicle first came in here is what was done
  VERIFIED THE CUSTOMER'S CONCERN OF OVERHEATING, OUT OF COOLANT, LEAKING COOLANT WHILE VEHICLE IS RUNNING. RAISED THE VEHICLE AND PERFORMED A VISUAL INSPECTION BY REMOVING THE BELLY PAN AND ENGINE BEAUTY COVER, AIR INTAKE TUBE AND FOUND WITH COOLING SYSTEM FILLED AND PRESSURIZED(SIMULATING OPERATING TEMP), VEHICLE LEAKS COOLANT DOWN THE PASSENGER SIDE END TANK. TECHNICIAN ALSO NOTICED THE ***** ARE SOFT AND CLAMPS HAVE ROTTED AWAY. TECHNICIAN STATES RADIATOR CAP HAS A BAD SEAL AND IS NOT HOLDING PRESSURE PROPERLY BECAUSE OF IT. FURTHER EXAMINATION FOUND THE ENGINE RADIATOR IS LEAKING AT THE PASSENER SIDE END TANK AND WONT SEAL AT RADIATOR CAP. DRAINED THE COOLING SYSTEM. REMOVED THE ***** FASCIA, CONDENSER COOLER ASEMBLY AND RADIATOR ***** TO GAIN ACCESS TO THE ENGINE RADIATOR. ACCESSED,REMOVED AND REPLACED THE ENGINE RADIATOR AND REINSTALLED ALL COMPONENTS REMOVED FOR REPAIRS IN THE REVERSE ORDER OF REMOVAL. ALSO ACCESSED, REMOVED AND REPLACED RADIATOR CAP DUE TO WONT SEAL CAUSED BY CRACKED AND SWOLLEN GASKET.ALSO ACCESSED, REMOVED AND REPLACED RADIATOR ***** DUE TO WEAKNESS, ROTTED HOSE CLAMPS CAUSED BY AGE/WEAR. REFILLED THE COOLING SYSTEM. BLED THE COOLING SYSTEM AS PER THE MANUFACTURER'S PROCEDURE. CHECKED AND TOPPED OFF FLUID LEVELS.PERFORMED A FINAL COOLING SYSTEM PRESSURE TEST DIAGNOSTIC TO FIND NO LEAKS AT THIS TIME. ROAD TESTED THE VEHICLE 10 MILES TO VERIFY REPAIRS DOCUMENTED THE VEHICLE IN MILEAGE AS ****** MILES AND THE VEHICLE OUT MILEAGE AS ****** MILES.THE SYSTEM IS NOW OPERATING AS DESIGNED. NOTE: RADIATOR REPLACED UNDER MOPAR PARTS WARRANTY FROM RO #****** ON 7/21/2023 AT ******* MILES (****** MILES ELAPSED). REMAINDER OF REPAIRS COVERED UNDER VEHICLE'S LIFETIME MAXIMUM CARE CONTRACT.
  
  Not knowing how badly the engine was overheated which caused internal engine damage.  The warranty company requested the engine be disassembled to show point of failure. The warranty company
  Required pictures and we had to wait for them to approve the engine replacement.
  Fullerton CDJR does not hold the warranty our hands are tied waiting for the warranty companies answer.
  The customers does not have rental coverage which expired ******* miles ago @ ******* miles.
  
  We did finally get approval and the new engine is in process of being installed.
  

  Customer Answer

  Date: 10/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Will ********

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/20/24 I purchased a factory new **** lighting flash for $74,000 from Fullerton ford. It was at the end of the day and as I drove off the lot I noticed the audio system didn't work, no audio from nav, radio, bluetooth etc. And then at home when I looked in settings the ***** setting was grayed out. The next morning I drove it back over (so I only have this vehicle in my possession for 13hrs and 2.4 miles) they heavily took it apart and then found out the *** (audio module) was faulty from the factory, the replacement part however needs programed to each vehicle and the software to do this is broken with no eta to fix. The truck has now been on their back lot for 7 days unable to be fixed. They sold a faulty product and will not take the vehicle back nor swap it out for a different vehicle. This was a NEW vehicle. Additionally I paid a premium for an EV because I did not have to pay for gas. In the meantime the dealer has provided me with a gas truck, so I am incurring additional expenses during this time.

  

  Business Response

  Date: 08/28/2024

  **** is working to replace/ repair the broken part.

  vehicle is drivable and safe the radio does not play.

  we are working with the manufacturer to rectify in timely manner. 

   

  Customer Answer

  Date: 08/28/2024

  
  Complaint: 22205599
  
  I am rejecting this response because:
  
  When purchasing a factory new vehicle that is represented to be new and free of flaws, to deliver a vehicle that is not, and then when attempting to fix it. they find the replacement part can NOT be programmed, they have said that they have no solution to fix the truck at this time and have no timeline for when it might become available. so I may be without the new vehicle I purchased for 1month? 6 months? Never? Absolutely a sham with a dealer and manufacturer that are not taking ownership for their defective product.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I bought a ************************************** early 2020. As soon as it hit ****** miles a litany of problems began to occur. For 6 months now the check engine light has been on. We went to ***** and they told us we needed a new Purge Valve, we got that replaced for $700. The check engine light remained on. We brought it back to ***** and they said they could not figure out why the light remained on, even after running full emissions tests. We then decided to just bring it to the Dealership. The same one I bought the car from. The first trip they told us a bad air filter was the reason the check engine light was on. We spent like $300 after the diagnostic and everything. A week later the check engine light comes back on. They then tell us the Purge Valve, which we had just replaced, had to be replaced again, because it wasnt a **** certified purge valve. We spend $900 on their **** Purge Valve. Guess what, check engine light comes back on. After they made us replace a part that we had just gotten replaced. NOW, we bring the car back to the dealership. We called them yesterday and they told us we could bring it in today. I dropped the car off at 10am. I called them at 3pm for an ETA. They were extremely rude and after 5 hours said they still hadnt looked at the car and that theyd call me back at 4:30. 4:30 passes and no call. I call them at 5pm and they say they never looked at the car today after 7 hours, when they told us to bring it in today, and not only that but they sent their shuttle drivers home and I need to find my own way there. Im tired of this business wasting all of my time and money.On top of that we needed to go to *** Boys to o get our water pump replaced at ****** miles, and the technician at pep boys said that our water pump looked like one from a car with *******+ miles on it and it should not look like that after ****** miles. I dont know if theyre using bad parts or what but this car is falling apart and nobody can tell us why

  

  Business Response

  Date: 07/17/2024

  Both times we followed the diag tree and repaired what it told us to 
  They were taking it somewhere else for service and brought it here because they could not fix it 
  
  
  First repair 
  CUSTOMER STATES CHECK ENGINE LIGHT ON. CONFIRM CONCERN.
  CONNECT COMPUTER AND USE IDS THE CHECK FOR CODES. FOUND P04F0 EVAP
  SYSTEM PURGE FLOW. LOOK FOR ANY RELEVANT PINPOINT TEST. FOUND TEST HX.
  FOLLOW TEST DOWN TO CHECKING PURGE VALVE. DESPITE VALVE BEING REPLACED
  BY AN OUTSIDE SHOP, PART IS NOT **** SO PROCEED WITH TEST. PURGE VALVE
  PASSED TEST. PINPOINT TEST SUGGESTS POSSIBLE AIR RESTRICTION IN INTAKE
  LINE. ONLY POSSIBLE RESTRICTION FOUND WAS THE AFTERMARKET ENGINE AIR
  FILTER WHICH HAD AN EXTRA BLOCK OF FOAM WHICH COULD CAUSE A RESTRICTION
  OF AIRFLOW THAT COMES THROUGH THE AIRBOX. REPLACE WITH **** AIR FILTER,
  CLEAR CODES, AND TEST DRIVE VEHICLE. CUSTOMER CONCERN NO LONGER PRESENT
  AT THIS TIME.
  
  $252.10
  
  Second repair 
  Customer state the check engine light is on again 
  236 retrieve dtc P04f0 , diagnose dtc , replace faulty
  cannister purge valve , retest ok
  .

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Leased a vehicle on 4/25 -was offered a $10,250 rebate that was not applied to vehicle contract -vehicle was overpriced by 10,00 -legally the dealership is not suppose to charge for the add-on features and they were added to the vehicles final price (window tags and contract)-did not receive EV tax credit paperwork, which are supposed to be provided by dealership as of January 1, 2024)-was given two different contracts with two different odometer readings (one states 7 miles and the other 31 miles)-vehicle was malfunctioning so requested repairs (brakes, alignment, turbo, transmission, sunroof)-the dealership declined to give me a copy of the service paperwork, so I took pictures of it. It states that the repairs I requested were performed in March, which was way before I even signed the lease -only the brake rotors (not brake pads) were resurfaced instead of replaced -Turbo is rusted (even though the car was supposedly not driven)-was given the copy of my contract, along with another vehicless/buyers paperwork - vehicle was missing tools and given to me with used equipment - was provided a rental during the time of repair, which took 4 days -spoke to GM, sales manager, and salesperson to request to resign the correct contract at the correct and was declined that option -$10,250 rebate and my $3000 down payment would have been a total of $13,500 down payment, which would have reduced my monthly leasing payment -was offered free gas, free battery charges, free oil changes, and free wheel locks and did not receive paperwork/wheel locks as agreed -after requested repairs were serviced the vehicle is malfunctioning worse than at signing date -called in to request an appointment and was not able to get in contact with anyone because they are all away from their desk -tried to leave messages but there are errors with their voicemail inboxes, after you leave the message -paid for tire fees, registration fees, and title fees, documentary fees,and protection fees

  

  Business Response

  Date: 05/29/2024

  spoke with customer and explained all issues and customer refused to give back mistaken paperwork that was given to him and expected monetary compensation for i,t as he said he wanted to hold it over us as leverage.

  we again resurfaced brake rotors for rust from sitting on the lot and tool kit does not come with the tools he thought it came with only in other countries 

  Customer Answer

  Date: 06/03/2024

  
  Complaint: 21679026
  
  I am rejecting this response because:
  
  This response is unclear. The paperwork was not used for monetary reasons. The tools missing from the vehicle are tools that were delivered to the dealership in the vehicle. How would I change a tire without the tools it comes with? The dealerships response is an attempt to disregard this complaint and get it closed, instead of providing the answers requested. Customers assume that the dealership functions in accordance with consumer protection laws. Again, the contracts are incorrect. A vehicle cannot have two different odometer readings unless it was used or tampered with. The contract also states that I was expected to pay $12250 dollars after a $1000 deposit to lease it and the same contract states that $10250 was received as a rebate. The vehicle sticker price is $51585. Mathematically, $51585 minus $10250 makes the vehicles price $41335. If the ** actually looks at the contracts the dealership provided me, my lease is $475.87 for 36 months with the additional $3000 deposit and a residual of $29,919.30, for a total of $50,050.62. I asked about the value of the vehicle and according to the sales manager the rebate is an illusion, which can be heard if the ** listens to the conversation on their recorded line. So in all actuality the vehicle is worth $41,335 after the rebate that was offered to me ( which at no point was asked for by me). Either the residual is incorrect at $29,919.30 and should be about $19670 with my current monthly price or my lease price is incorrect at $475.78 and should be adjusted to about $190 for 36 months with the residual staying at *****, which the ** said was Ally Banks calculation. Its a simple solution thats being dragged through the mud.
  
  Regards,
  
  *************************

  

  Business Response

  Date: 06/20/2024

  Customer is welcome to come in and discuss all issues again what I won't do is go back and forth online repeatedly 

  Kind Regards

   

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle for my business in September 2023. The dealership was informed the vehicle was being purchased for my business and commercial plates would be needed. We gave them the specific code needed for the registration application so we could obtain the required license plate. When the license plates arrived at the dealership they were incorrect. The plates were for a standard vehicle not commercial plates. It took 3 weeks for the dealership to correct that issue . My husband called NJMVC to locate the title of the truck because we hadnt received it, only to find out the dealership sent the title to the *********** finance instead of Chrysler Capital. After calling the dealership to have this rectified we are being given the run around and receiving no assistance in resolving this issue. Because this is for my business, we cant begin operating without a copy of the title because we cant get the Ifta or Irp without it .

  

  Business Response

  Date: 01/10/2024

  The Motor vehicle work was corrected to commercial plates and given back to customers

  They were very happy with the correction

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2018 **** Escape 08/31/2023. The vehicle was returned to service 10/02/2023 with transmission issues and check engine light illuminated. Vehicle was serviced for a misfire and returned 10/13/2023. Upon leaving the dealership it was clear the same problems persisted and I immediately returned. Dealer took back in for service and they changed the transmission fluid and reprogrammed the computer. I picked up the vehicle on 10/27/2023. I drove 20 miles and once again all problems persisted. I returned and left the vehicle once again. November 1st I was asked to take a test drive with a tech. While test driving check engine light illuminated and vehicle shifted erratic. We returned and the tech cleared the code. Service manager explained nothing more can be done because problem with transmission is not constant enough to diagnose. The vehicle is dangerous due to the way it hesitates in shifting and slams between gears and reverse. General Manager *******************************, **** Service Manager ******************************* refuse to respond to emails and voicemails. Currently the check engine light is illuminated and the transmission service warning illuminates periodically. The dealer is refusing to repair the vehicle.

  

  Business Response

  Date: 12/22/2023

  We spoke with customer and worked out a new scenario that was acceptable to their family and our dealership .ALL parties were happy with results