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Find a Location

Window Galaxy USA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWindow Galaxy USA

    Windows
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/25/2013

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company sells and installs windows, doors, siding, roof, and solar energy

    Business Details

    This is a multi-location business.

    Find a Location

    Window Galaxy USA has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      7050 State Route 35, South Amboy, NJ 08879-1148
      BBB File Opened:
      5/17/2013
      Years in Business:
      18
      Business Started:
      12/8/2005
      Business Incorporated:
      12/8/2005
      Accredited Since:
      6/25/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 13VH06595400 for this business, issued by NJ Division of Consumer Affairs

      These agencies may include:

      NJ Division of Consumer Affairs

      124 Halsey Street, 7th Floor, PO Box 45027

      Newark NJ 07102

      (973) 504-6200

      https://newjersey.mylicense.com/verification/

      • NJ 13VH06595400

        NYC 2095042-DCA

        YONKERS 5076

        WC 21398-H09

        RCH-10894-07-38-00

        PA 0099741

        DE 2013602427

        CONN HIC 0630619

        PC 3855

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Galaxy Home Energy Group
      • Galaxy Home Energy Group LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 8:00 PM
      T:
      8:00 AM - 8:00 PM
      W:
      8:00 AM - 8:00 PM
      Th:
      8:00 AM - 8:00 PM
      F:
      8:00 AM - 8:00 PM
      Sa:
      8:00 AM - 6:00 PM
      Business Management
      • Ms. Ghada Abou Chakra, President
      • Mrs. Michele Trotter, Office Manager
      Contact Information

      Principal

      • Ms. Ghada Abou Chakra, President
      • Mrs. Michele Trotter, Office Manager

      Customer Contact

      • Mrs. Michele Trotter, Office Manager
      Additional Contact Information

      Fax Numbers

      • (732) 442-5707
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/28/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      We have place an an Order in May 2022 for 15 Windows purchased and installation. When we talked during during a sales visit the Sales Manager told us that they will install the windows from out side so no worry about the blinds. On Aug 23, 2022, Tuesday Window Galaxy's Contractor came and removed my Blinds and all current windows. They have installed all 15 windows. I asked about the Blinds they have removed to put them back on the windows, they said that is not in contract. My concern is if it was not in contract then why they have removed it. If they have called in advance and told me to removed the blinds I could have arranged Blinds to Go to removed it and install it again. After window installation Contractor asked me to signed the document that work has been completed. I refused to sign then he talked to the Window Galaxy and threaten me that he is going to remove all half windows and kept my house open. There was a safety as well as the privacy issue so I signed the document and paid full amount. They gave me lot of stress so I was not able to work after that event. Same day evening I had to go to the Blind to Go for Blinds installation from where it was purchased and installed. The Blind installation visit has been schedule on next week, My house is open to see for public. I cannot stay in house as they removed Bathroom blinds too.Window Galaxy gave me lot of stress and I am not able to use my house till all blind installed. Window Galaxy should pay my all money back.Thank you,****
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jennifer G

      5 stars

      03/31/2024

      After months of issues with another company, Art from Window Galaxy really came through for me. Extremely kind and professional. Those complaining about calls,.then don't fill out the online social media ads,.which is how O found the company. If they do call, answer the phone and reply that you're just looking or not interested. Respect and kindness go a long way.

      Local BBB

      BBB Serving New Jersey

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