Complaints

This profile includes complaints for Carz4Us LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carz4Us LLC

  368 Main St. South Hackensack, NJ 07606-1719

• 

  Carz4Us LLC

  419 US Highway 46 # 2 South Hackensack, NJ 07606-1719

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to Greg and his financial advisor at the dealership about financing a truck over the phone 5 hours in advance after sitting in dealership for 5 hours previously I gave them my information and before I test drove the vehicle and confirmed anything they ran a hard check instead of a soft check on my credit without my consent causing points to my credit report it would be ok (if ) I purchased the vehicle I was not approved for what I initially wanted and was told sorry I don’t have nothing on the lot in your price your wondering what’s the complaint My issue is the fact that they used a manipulation tactic to lock their buyers into doing business with them knowing that customers are trying to build their credit through finance not ruining it by credit check the financial manager was very rude and sincerely unapologetic towards his failure to be transparent with his sales tactics watch out everyone they’re Crooks in designer clothing

  Business Response

  Date: 02/24/2025

  Hi *****,
  
  Following your test drive, we proceeded with the credit check you authorized. However, when a customer has extremely poor credit under 500, it significantly impacts our ability to secure approval. We presented you with several alternative options, but unfortunately, the situation escalated when you became upset and refused to leave the dealership. Additionally, there was a concern regarding a threat made toward our finance representative.
  
  As a result, we asked you to leave. The time spent at the dealership was not due to any delay on our part, but because the available solutions we offered were not accepted, mainly due to your credit situation, lack of employment income verification, and down payment requirements.
  
  Thank you for your understanding.
  
  Best regards,
  CARZ4US

• Initial Complaint

  Date:12/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/25/24 I purchased a pre-owned vehicle from Cars ******************************* location. As part of the purchase agreement I paid $350 for the dealer to coordinate the title and registration. At the time of purchase I was issued temporary 30 day plates and advised the title and permanent plates would be available in 2-3 weeks. Around Nov 18, I had still not received word on the title and attempted to contact the dealer. After several weeks of back and forth I finally got in touch with contact who advised that the plates and title were available for pick up at the ********** location. At this point my temporary plates were expired making it impossible legally drive the vehicle.On Dec 6, I drove 30 miles to that location to pick them up. However, upon arrival I was told that the title and plates were not actually available. At that time I spoke with the general manager ***** **** who said he would investigate and gave me a call by end of that day. That evening, he advised that he had located the title an plates and would coordinate getting the overnighted to me.On Wed, Dec 11 he advised the plates and title would be overnighted by ***** that night. The next day I called to confirm, and was told they had actually been sent by regular mail, so were expected to be delivered in a few days After over a week I had still not received so left several messages for Mr. **** on his number, and with the office general number, but have had no response or further ********** has now been over two months since date of purchase, and I still haven't received the title or plates, and am unable to legally drive the vehicle. My attempts to get further updates are not being answered.I require Cars 4 Us to resolve the issue by sending me the title and plates immediately via overnight ***** with tracking number. Also, given the time this has taken and inability for me to legally drive the vehicle, I require refund of the $350 paid to coordinate this title and registration service.

  Business Response

  Date: 01/06/2025

  Dear Ms. ******************** wanted to inform you that we have mailed your package via ***** with tracking number ************. Unfortunately, it appears that the package has been misplaced during transit.
  We are currently in contact with ***** to investigate the situation and determine what happened. Please rest assured that we are doing everything we can to resolve this matter as quickly as possible. We sincerely apologize for the inconvenience this has caused and are committed to making things right.
  We will keep you updated with any new information and will work to find a solution that is fair to you.
  Thank you for your understanding and patience.

  
  Best regards,

  
  CARZ4US

  Customer Answer

  Date: 01/06/2025

  
  Complaint: 22742646
  
  I am rejecting this response because:
  
  We are still awaiting the company's resolution of the follow up with ****** Last time we spoke with them they proposed that we should coordinate with ***** to track down the package. We expect the company will own the resolution and honor the terms of our agreement.
  
  Regards,
  
  ******** *******

  Business Response

  Date: 01/21/2025

  We were able to get duplicate tags after ***** lost the package. 

   

   

  Thank You, 

   

  CARZ4US

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, it wasn't the ***** fault. Carz4us need to improve their operation process. Carz4us created the shipping label but didn't actually get a receipt or time stamp from ***** to confirm that package was out of their hand.

  After this complaint, Carz4us corrected the mistake and made sure that plates were delivered to me 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the car on July 30, 2024, the posted price on the website, marketplace and car selling platform is $ 12,995. When we arrived on site to look and ask questions about the car, the seller of the car really confirmed this price. So the sale was fixed, we made a down payment of $3,000 and when we signed the contract, we saw an increase in the price of the car to $17,790. It was getting dark, so we asked why the price of the car had gone up, and they told us it was because of the tax. When we got home, we looked at the contract again and saw that the price of the car had really gone up apart from the tax listed in the contract. We asked for an explanation, so we went to their offices and got an unsatisfactory answer and they didn’t give any details about the tax which, according to them, should increase the price of the car, but a simulation of a credit application accepted on our behalf, from which we can see that it doesn’t conform to the price found in the contract we were given. The explanation he gave confirmed that the price of the car is not reasonable, but there is a price inflated. We’d also like to point out that we asked for a copy of the contract, but they didn’t give us everything we signed, only part of it. We therefore ask you to help us in the face of the abuse we are suffering because we don’t speak English very well, and we therefore consider this to be one of the reasons why we are victims of this abuse.

• Initial Complaint

  Date:04/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Carz4UZ dealer has committed an irregular practice of increasing the prices of a 2016 BMW vehicle to US$14,505 dollars when the price was already pre-destined on the CarFax page and on the website of this vehicle dealer Car4Uz at US$11,995.00 dollars. The motivation for purchasing the vehicle was for the final price, which it was the same price US$11,995.00 the final price before the contract, but right off the bat in the contract a total price of the vehicle appears for US$ 14,505.00 dollars, meaning an increase of US$ 2,505.00. I went to the dealer to ask the reason why this happened and no one was able to give me any justification. The only possible justification is they are charging me a hidden increase that does not correspond to the price spoken and negotiated at the time of signing the contract, for this reason I feel that I am a victim of a very disgraceful scam on the part of this used car dealer, and if you investigate I am pretty sure I’m not the only one who has gone through this.

  Business Response

  Date: 05/06/2024

  We were able to explain to the customer and come to an understanding and take care of the complaint. It is now closed 

  Customer Answer

  Date: 05/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ******* * ******* *******

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refused to give me my ****** for the car I purchased from them after I loss the first ****** theyre trying to charge me $300 the title only cost $60 at no dmv

  Business Response

  Date: 01/30/2024

  We sold a vehicle to ******************** on 03/24/22. At the time of sale the customer was given full possession of his paperwork and title. Due to some legal issues the customer has not been able to get the vehicle registered for two years. As a dealership we are trying to help ******************** but we are not liable for any legal issues he is having since the day he purchased the vehicle. ******************** needs an other title and we are able to get that for him. Duplicate title does cost money. As long as the money is paid we are able to help him get a duplicate title. ******************** is refusing to pay the duplicate title fee and processing. If ******************** is willing to pay the fee we have no issues putting in the request for him. 

  Thank You, 

   

  CARZ4US

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sold us a car back in November and since then our temporary plates have expired and we live in NY. When calling about the title the company keep lying saying it’s been delayed due to DMV delays. Spoke with someone else and they said it has a lien on the car and she’s calling the bank to release the documents. Drove back to NJ and now they’re saying they’re trying to track down the original title because there was a mix up in the paperwork. Why couldn’t they be honest in the beginning. We want the title for the car so that we can get our car properly registered and my son able to drive

  Customer Answer

  Date: 01/08/2024

  The matter was resolved and we received the title to the car. Thank you

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 12/9/2023 I purchased a 2015 Infiniti Q50 with Junior. At the time I came for another car which was advertised and instead of informing me that not only another person was interested in the car but had put a deposit down. Due to this I went with this one presented as a replacement by ******. At that time he informed me that there was no issues with the car and it was in good condition. This claim was assured again by the gentleman that completed the test drive. I was also given an extended warranty due to the lack of communication regarding the car I originally wanted. The next day Sunday 12/10/2023 the check engine light came on, the following day when coming home from work the car went into limp mode and was undriveable. Only after 72 hours of having this car I was unable to drive it. I contacted ****** immediately and he did not answer nor has he returned my calls since 12/9/2023. I was directed by the receptionist at the dealership to contact the warranty company. Upon doing so I was instructed to tow the car to a gas station and wait for the mechanic to contact me. That took several days and multiple calls for him to contact and inform that the transmission needed to be replaced and he was attempting to resolve with the warranty company. At this point I have been without a car for over a week. After another week and my consistent calling the mechanic answers and states they were not willing to repair the issue. So at this point I did not have a car for 2 weeks after only having it for 3 days. It appears that the codes were turned off and now I am being avoided, ignored and dismissed because the sale was complete. The car was returned to me only to again have issues after 72 hours. I have been trying to get this car repaired or exchanged to no avail. this is horrendous business practice. I need my car fixed so that I can take care of my children and get back and forth to work.

  Business Response

  Date: 01/08/2024

  The warranty company was able to step in and help mediate the customer's concern. 

  Business Response

  Date: 01/08/2024

  The warranty company was able to step in and help mediate the customer's concern. 

  Customer Answer

  Date: 01/11/2024

  
  Complaint: 21062334
  
  I am rejecting this response because the warranty company was not the issue as it was explained to me what was within their scope. The dealership failed to have a manager or the owner reach out to assist with my issue, instead the head sales person ******* reached out to inform me that I should not have taken the car to the Infiniti dealership because it is a big "no no" as the dealership is going to create a long list of issues with the car. ******* stated the warranty company would assist with getting the repairs completed however they only paid for what would be covered under the warranty. The dealership did not make any attempt to assist with the repairs that were due to their lack of maintenance on the vehicle while in their possession. In order for me to get the car running after not having it for two weeks, the repairs totaled up to $2,327. 95 after the warranty company paid the $1612.67. The dealership did not offer to assist with the remaining, instead the reply from ******* was demanding that I remove my complaint. There is no inspection sticker on this car either. I was deceived all the way around. It is going to cost me more money to determine if the car was actually inspected as I was informed it was at the time of purchase. If there is going to be some resolution, I would need to be compensated for the repairs I paid for and the remaining repairs paid for in full. I will never do business with this company again. 
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 01/15/2024

  Hi Mr. *************************,

  **** from the warranty company had reached out to you based off of our outreach. We decided that a professional was needed to assist you and guide you with the claims process and guide you on how it works. The vehicle landed at a new car dealership where they are notorious to over bill and charge 3 times the labor rate of a normal shop. The warranty company paid you on the parts and labor based on industry standard that will pay. The reason why there was excess you had to pay is because there was work on the page that was recommended that needed to be done but not mandatory. If there is anything additional than what is required it's always on the customer to make any upgrades they like. The necessary work that needed to be fixed was covered by the warranty company. If there is anything additional that might be needed please reach out to **** and we will be more than happy to help.

   

• Initial Complaint

  Date:11/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 ****** rogue on September 6 2023, never received my plates or registration and they won't give me another temp tag , now the vehicle is not being used due to expired temp tag, I would like to return the vehicle and all monies I put toward down payment ,

  Business Response

  Date: 01/30/2024

  We were able to come to agreement with ***** and take care of the issue she was having. This case is now resolved and closed. 

   

  Thank You, 

   

  CARZ4US

  Customer Answer

  Date: 01/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******* ******* purchased a used 2014 Jeep Grand Cherokee price U$16,000.00 at Carz4us dealership on this date 08/08/2023. The business committed to provide in 3 weeks from this date 08/08/2023 the Title of the vehicle ( they said .... they will call me and I have to return to pick up with them ). They Guarantee the Title in 3 weeks before the 30 Day Non-Resident Temporary Plate Expire (EXP SEP 06, 2023 ) Today Date is 09/20/2023 Unfortunately I didn't receive any call or email from the dealer about my Title which it is very sad because I trusted them . My situation right now it is critical ! Without a car is difficult with my work and also provide financial support for my Daughter's college . They had the vehicle on CARFAX and CarGurus advertised - ( Clean Title ) I have the screenshot to prove it . Very Sad and Disappointed that my Savings for a better car is turning to be a nightmare . Please Someone HELP ME ! GOD BLESS YOU ALL !

  Business Response

  Date: 09/21/2023

  Mr. ******* did purchase the 2014 Jeep Grand Cherokee from us. His title has been ready since 9/10/2023. There was a misunderstanding with the phone number in the system. We were calling 904 area code and not 914. This was a mistake that was made by the sales person when they were entering customer information. By the time this response is being posted Mr. ******* would have received a call already to pick up his title. 

  Thank You, 

   

  CARZ4US

  Customer Answer

  Date: 09/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ******* *******

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 ****** WRX on May 27th, 2023, I traded a 2013 *** X3 in for the vehicle. They made me surrender the plates when asked why all they could tell me is that the bank will take too long to clear the vehicle I barely got a reason for it the *** had a lien that they promised to take care of but it took 1 Month to do it and nothing was done until I had to reach out multiple times. As Im typing this my vehicles temporary plates and registration is expired, theyve denied me an extended 30 days and fail to give me any updates from dmv. *** contacted them many times and every time I get told that theyll call the *** and get back to me but I never receive an update. *** contacted NYS *** and they have no records of the vehicle documents being submitted. The dealership doesnt want to provide me with a tracking number to give to the ***. I have no proof or confirmation that the vehicle has been registered. The dealership in multiple occasions have failed to provide me with any information regarding the registration and plates.

  Business Response

  Date: 07/17/2023

  We are waiting on a lien release from the bank for the title. We are in communication with the customer and all channels in order to accomplish this as soon as possible. 

  Customer Answer

  Date: 07/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********************************