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ComplaintsforEd Lane Plumbing and Drain Cleaning
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Complaint Details
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Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 8/10/21 a representative from ************* plumbing performed repairs to a drain line and installed a new kitchen faucet. When the rep handed us the **** I told him this seemed high and I asked him to give me a breakdown of how he came up with the price. He told me it was ** who came up the the price over the phone. I asked to speak with ** and rep got him on the phone. When I requested a breakdown from ** of how he came up with the price he refused and said it is what it is. I specifically asked what was the cost of materials and he said "I don't know **** (his rep's) bought the materials. I then question how he came up with price without even knowing material costs. He hung up on me. The rep got ** back on the phone I asked again for a **** showing a labor and material breakdown especially since he was charging sales tax on the entire amount. ************* up on me again. On 8/11/21, i sent a certified letter to ************* Plumbing requesting an itemized breakdown of material and labor charges. I received no reply until I received a letter from a law firm dated 9/30/21 stating that if I do not pay the amount in full they will take me to court. This letter did not include the requested breakdown. I have no problem paying for services rendered but I feel as a consumer I should at least be provided the information needed to evaluate these costs especially since they include sales tax on the entire amount not just on the labor portion.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.