ComplaintsforThe Solomon Organization

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was notified by credit rating bureaus that there is a collection effort against me by National Credit System on behalf of ********* of ********** for outstanding rent from 2023. I was never contacted by ********* or Solomon about this, either as notice or in effort to resolve the issue. I believe this is contrary to the Consumer Financial Protection Bureau regulations and I would like more information and/or removal of the item from my credit reports.

  Business response

  06/03/2024

  Dear Better Business Bureau:
  

  I am writing in response to Case #: ******** submitted by ****** ****** on May 28, 2024. Ms. ****** vacated her apartment home within our community prior to her lease expiration date of May 21, 2023. Because the home was not rented before May 21, 2023, Ms. ****** is responsible for rent through the leased period. Ms. ****** is also responsible for final water, sewer, and trash service costs and damage charges.
  An itemized move-out statement was mailed to Ms. ******; while she did not provide a forwarding address, the statement was not returned to our office by the **** as undeliverable. After receiving no response from Ms. ******, the account was turned over to National Credit Systems for collection on February 27, 2024.
  
  Thank you,
  
  Samantha R.
  Regional Property Manager

  Customer response

  06/03/2024

  
  Complaint: ********
  
  I am rejecting this response but have paid off the debt anyway.
  
  
  
  Regards,
  
  ****** ******

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I MOVED OUT OF ********************* APARTMENTS, OWNED BY SOLOMON ORGANIZATION LLC ON MARCH 3,2024. PER THE ***** OF ****, THEY HAVE 30 DAYS FROM MARCH 3,2024 TO PROVIDE ME MY $500 SECURITY DEPOSIT. IT IS NOW 4/22/2024 AND I HAVE NOT SEEN A CHECK. I HAVE CONTACTED THE COMPANY AND EVERYTIME I GET A NEW EXCUSE AS TO WHY I HAVE NOT HAD A CHECK MAILED TO ME OR WHY IT HAS NEVER BEEN DELIVERED.

  Business response

  05/09/2024

  Dear **********************,
  Upon careful review of your account, we see that a check was cut and mailed to you at your  forwarding address on March 22, 2024. After speaking to you and learning that you did not receive that check in ****** we cut another one on April 11, 2024, and had it delivered to the property for you to pick up on April 22, 2024.
  We are sorry for the inconvenience, but we did try our very best to accommodate for the mail delivery. Please let us know if there is anything else we can assist you with.
  
  
  Thank you,
  
  The Solomon Organization
  
  

• Initial Complaint

  01/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This rental management agency is using its knowledge of unsafe, discriminatory, and abusive practices against me by its apartment manager to harass me through continued promises of repairs that are delayed, done wrong, done by my past sexual impositioner/harasser/abuser. This conduct and/or apparent pattern of harassment has been going on now for a year and a half and is involving more and more staff and what I thought was going to be a resolution has just turned into more abuse. It is harming my work life, my health (migraines). I am deaf (one ear, but require hearing aids, effects all hearing), last year legal aid was going to help me **** All I want is for them to make them promised repairs and stop misrepairing as a way to continue harassing me. My lease ends in July and I am leaving.

  Business response

  01/23/2024

  Hello,

  ******* and I have been working together to get their maintenance request resolved.  Waiting on ******* to give approval for days and times that work for both parties to come in and complete her request.   

  Thank you.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into this community back in 07/2023. When I moved in I had a few minor issues that were capable of being ignored, but had no central air which was offered when I looked at the community and when I signed the lease. Maintenance had been to my apartment multiple times in the 4 months I had lived there before terminating my lease early and in those few months they were fixed my central air only to find out I had to shut off my furnace/hot water built into the apartment. I went without hot water for a few weeks throughout the apartment, but throughout the entire 4 months with NO hot water in my upstairs bathroom where the shower is located. Multiple times I made comment to the maintenance and management with no corrections. I had a water leak from my upstairs bathroom which was through my downstairs ceiling in a light that maintenance had just poked holes in my ceiling to drain to prevent mold, but never correcting furthermore. I had continued issues with intermittent no hot water to where my hot water tank was replaced which did not fix the issue. I had filed a maintenance request in the middle of October (high priority) and waited 3 weeks before reaching out AGAIN as I had no heat in my apartment while I have a minor child in my care. I filed to terminate my lease early. I followed protocol with given written 60 day notice and paying the remaining months I lived there. I was advised I would need to pay the month of January and give the keys by my move out date which I had given 5 days early. I had gotten notification that I was charged $2,000 more than what I was told and what my written lease states. I requested to management a contact number for higher management and was advised there is no phone number and only emails that it's only capable to go through them at the office.

  Business response

  01/16/2024

  ********* - thank you for reaching out. Reviewing your account, I see that you terminated your lease agreement prior to the lease end date. The fees added on to your account was that of a lease termination fee outlined in your lease agreement under reletting fee. We will reach out to you directly, via email, in order for further discussions if needed. 

• Initial Complaint

  12/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I lived at ************ Apartments for 2 years and have faced multiple issues in the last year which have caused me to not renew my lease which ended December 1, 2023. Not only did I beg for window screens multiple times to have that fall on deaf ears, but I also had a wasp nest in my porch light that I had to follow up on multiple times before anyone even took care of the issue. My screens were still broken when I moved out, not due to me. I then had mold in my apartment multiple times because of moisture and when I brought this up to the office, they told me to "pour bleach on the floor". I cannot do that as I have a dog and bleach is toxic. The maintenance guys came days later to put a dehumidifier in and then took that out 2 days later. After moving out and doing my walk out inspection about a week before my lease ended, I thought I would be done with the issues with the office staff but unfortunately that was not the case at all. In the lease, that I and the organization signed, it stated that I should receive my deposit, if any, within 14 days. I have not received the refund, so I tried to call the office and no answer. I even went to the extent of call 15 times, in a row, with no answer or call backs. I have called almost every single day since 12/4/23 and still have no call back. I have been forced to travel to the office which is an hour from where I am currently living just to speak to someone in person. I have done this 3-4 times in the last month. Online it shows that my refund was posted 12/5/2023 and as of 12/27/23 I have still not received anything. I went into the office 12/27/23 around 12pm and, like always, walked into a pitch-black office with the receptionist sitting on her phone. This is often the case when I come into the office. She was dismissive and seemed bothered that I was even there. Again, this is often the case with her. When I asked about my deposit she told me it was sent out on the 18th, and she had no idea about it, and it should be coming in the mail today or tomorrow. At this point I became very upset as she was not willing to help me in any way or answer any of my questions. When I asked for a corporate number, she told me to ******* it" because she wasn't giving it to me. She just kept repeating to ******* Twin Lakes, that is the corporate office".

  Business response

  01/08/2024

  I apologize for the inconvenience and delay in the refund. They are not handled out of the onsite office. They are issued out of the regional office in ******* Park. I have confirmed with the bookkeeper that the check was mailed out on January 3, ****. Please let me know if it has not been received. 

  Customer response

  01/08/2024

  
  Complaint: 21068200
  
  I am rejecting this response because:
  According to ******** General Obligations section 7-108(1-a)(e): Within fourteen days after the tenant has vacated the premises, the landlord shall provide the tenant with an itemized statement indicating the basis for the amount of the deposit retained, if any, and shall return any remaining portion of the deposit to the tenant. If a landlord fails to provide the tenant with the statement and deposit within fourteen days, the landlord shall forfeit any right to retain any portion of the deposit.
  
  As my lease ended 12/1/23 clearly 1/3/24 when they said they mailed the check is well over 14 days and they should not be taking anything additional out of my deposit. I should receive the entire amount due for their inability to follow the ** laws as well as what they signed in the lease of a 14 day period. 
  
  Regards,
  
  *****************************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Over the last several months mantance issues have sprung up around my apartment. Not only have they taken months on end to finish the issues. When you call and ask them for updates or why individuals have not come to finsh the project, they yell at you and berate you. I was left without heat in the dead of winter for 4 months and was threatened with eviction. It has taken them more than two month to finish my show. Which is still being worked on. For a month and a half I had no hot water. When calling croprate. *********************** administrative assistant stone walls you and does not pass on messages. I have been directed by staff the talk to the ** or HR but because ****** refuses to pass on the messages, my problems don't get resolved and no messages are received l. I want contacted by the **, not a regional manager, or a property manager. The Vice President.

  Business response

  10/24/2023

  ****** - thank you for reaching out. We have been attempting to access your unit for some time in order to complete the requested tasks but have limited to times that you deem acceptable. We have contacted you several times in reference to all your matters and have timely corrected each matter you present. If there is anything that can be addressed, please feel free to ************************** manager as they are the point of contact for operations. 

  Customer response

  10/24/2023

  
  Complaint: 20773990
  
  I am rejecting this response because:
  The Vice president or HR has not tried to get in contact with me at all. You all are counting lie and say you have or that your going to.
  
  
  Regards,
  
  ***********************

  Business response

  10/30/2023

  ****** - we have made multiple attempts to contact you but you have not returned any of our calls. If you are seeking additional assistance, please contact our regional office as they will be able to help you further. 

• Initial Complaint

  10/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rent from Brighton Place. Since Solomon Organization took over, the place has gone downhill. They refuse to fix maintenance issues in a timely manner and give you the runaround every time you call in. They give minimal to no notice for maintenance repairs, even if you have a pet, which has forced us to work from home several days just so that we could be there when the maintenance person arrived. Overall they do not care about their tenants and are only here to make a quick buck.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I would like to file a complaint so that I can warn others to look elsewhere in terms of rental property, besides renting from Brighton place in **** ****, owned by Solomon properties. I moved into these townhomes in the summer of 2022 and just recently moved out. I had to be out by July 22, 2023. I was the perfect tenant. always on time w rent always quiet and respectful to others always picked up after my dog, this company tried to charge me the full amount of rent for my last month despite not being there the full month, the full amount of water and sewer they charged me almost 200 dollars to clean the apartment after I left to which I never saw anything about needing to pay for it to be cleaned or even have it cleaned at all. They charged me $75 to remove a chair after I moved out of the townhome. I got not one single ***** of my security deposit back and there was absolutely nothing wrong with the apartment. Its just so disheartening when you trust people and they s**** you over like this and I just want others to be aware of how they treat people so that you rent from somewhere else. Thank you.

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had an apartment lease at ******* Hills in ********** ******** from July 24, 2020 to July 5, 2021. I have a letter that is signed and dated on July 21, 2021 saying the amount to be refunded back to me of $1,526.86. I have yet to see this money. Windsor Hills had told me that they issued a check, but I never received this check so they told me to call corporate aka The Solomon organization so that they could re-issue the check. I have called the Solomon organization three times and all three of those times I have not been given a solution and I have been told that I will be contacted from the accounting office within 1 to 2 days. The last time I called them was about a week ago. I have not heard back from them, and I am just hoping to come to a solution and hoping to get my check.

• Initial Complaint

  04/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ever since before I moved in my apartment complex has been doing nothing but lying and making excuses. I was promised the apartment would be cleaned and the carpets shampooed, and they were not- I had to hire professionals. My dryer broke over 2 months ago and they are not fixing it, they only answer the phone about 10% of the time. I am convinced that the maintenance team makes calls from their cell phones sitting at a desk to tell tenants that they are working in the apartment but that they do not come in. They do not leave a note like they are supposed to. Burners on my stove are still crooked after 3 attempts to get new ones. Lease agreement says they have 7 days to make repairs. Corporate will not return communications, but I must say the receptionist at the corporate office is very nice!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩