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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order on July 7th for $119 for which I received an alert from my credit card. On July 8th another charge comes thru for *****. I call in to go over what this is for. I am told that they run an initial authorization for the full order then they run multiple more authorizations on top of that as they ship out which now doubles the amount they are holding on my card. This wouid appear to be fraudulent activity as they are authorizing credit card holds above and beyond the order approved. I went over this worh ******* that answered who stated this is how we do it. I am contacting a legal 3rd party as well to go over this practice.Business response
07/31/2023
Thank you for taking the time to speak with me.While I was not able to completely resolve your complaint completely around Credit Card Pre Auths and charges, I was able to assure you that we are working with ********** toward a solution. In the meantime, Wedgewood will Invoice you and you may make payment upon receipt of the invoice. Your credit of $119.00 has been submitted to your card provider. Thanks again for speaking with me today.Customer response
07/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They lack empathy and have not even reached out on a ETA on my cats medicine. My cat can go into severe pain If not shipped in time.Business response
06/14/2022
Per our phone conversation, your medication order is scheduled to be delivered NDA *** and a full refund for your order will be processed. Our apologies again for the delay in receiving your pets medication.Customer response
06/14/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meNorma Reached out and was empathetic and apologized for the delay. She was quick and swift with the response and remained professional. I will definitely continue to do buisness with this company and will order within 2 weeks in advance. Thank You
Regards,
***************************
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Contact Information
405 Heron Dr Ste 200
Swedesboro, NJ 08085-1749
Business hours
Today,Closed
MMonday | 8:00 AM - 11:00 PM |
---|---|
TTuesday | 8:00 AM - 11:00 PM |
WWednesday | 8:00 AM - 11:00 PM |
ThThursday | 8:00 AM - 11:00 PM |
FFriday | 8:00 AM - 11:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
22 total complaints in the last 3 years.
12 complaints closed in the last 12 months.