ComplaintsforHonda of Tenafly

• Initial Complaint

  11/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went there and they kept my deposit I called numerous of times to get reimbursed from them. Emailed the manager and no answer.

  Business response

  11/13/2023

  The customer received the full refund of their deposit last week once she returned the vehicle that she had taken. Please dismiss the complaint. Thank you. 

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership almost 2 years ago. I have being having trouble with the transmission and they said they would replace. It's almost a .onto and half *** I keep getting the run around they can't give me a definite answer on when I would getting my vehicle back. I have no way to get to work. They keep telling they can't get an answer from Honda. I feel I am being taken advantage of because am older and a women . I need a resolution I can't get any answers I just need them to either replace the car or fix this has impacted my work I can't get there I would like to find some resolution to my problem some answer I am desperate *** I just keep getting the run around from them. They originally said it would take 2 weeks it's going on 2 months woth no answer. I need help. I hope you can get some answers

  Business response

  04/25/2023

  Good morning. We are terribly sorry for the delay. The problem is that your part is on backorder with American Honda. We have done everything on our end to see if there was a way to get the part sooner, but with no avail. We will continue to stay in communication with you and the manufacturer to try and get you a timeframe. 

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 11/25/22 I brought my HRV for an oil change and regular service which is included in my lease. This was done and I was given a report that the car was in perfect working order, no issues. I had a cracked windshield at that time and inquired if they could repair it. I was advised by the associate **** that I would be better off going to Safelite for this. I went home and made an appointment with Safelite for Monday 12/5/22. I brought my car there that day and they ran a routine safety check before starting and informed me that the car was unsafe to drive and had many issues involving the brakes, alignment and power steering. I was baffled as I had just gotten a good report from Honda. I returned there to the same associate who was not happy to see me and he said they would keep the car overnight to assess the problem. I got a call the next day (12/6) that Safelite was correct, there were problems and most likely not covered under warranty (car has ****** miles) and I would have to pay $155 diagnostic fee plus any other charges. I said ok and was told they couldnt get to it until the next day (12/7). At 8:30 AM on 12/7 I received a call that a mechanic had taken it for a test drive and gotten into an accident. The woman who called said she had no other information and would get back to me. By noon we had no update so my husband went to the dealership and was told we needed to call our insurance and take care of everything ourselves. We have no other car so we inquired about a loaner and were told no, we dont do that, you can rent a car or drive your dented one until we can get to it (the car that was deemed unsafe to drive). Its now 1/13/2023. The car is still there. It has over $3000 worth of damage We have had to rent a car, make multiple phone calls to the insurance company and continue to make lease payments on a car I do not have. We have tried reaching out to managers and even the owner of Honda with no response. This is unacceptable.

  Business response

  01/13/2023

  Hi. Sorry to hear about your displeasure. While the situation is unfortunate, we are unable to to handle a claim on your behalf. The accident was not the fault of our tech and the driver who rear ended the car is at fault. Your insurance company should have explained this to you, and should be seeking your deductible monies from the other drivers insurance company. They would also be the ones to assist you with a rental. Have they not done that for you? The adjuster had stated he was having a hard time reaching you when he inquired to us if we have any other ways of getting in touch with you. Again, that is not something we can handle for you. We are confused on why Safelight would do a "safety "inspection as they do not specialize in auto repair. Your vehicle is still under factory warranty and if the code that is coming up is not caused by outside influence, there would be no charge to you. In the event it was, a diagnostic fee would be applicable. We would be happy to revisit that for you and see what is causing the light to come on but again some confusion, we replaced a part that was deemed faulty under warranty at your last visit. The damage from the accident is minor, the car was safe to drive. We reached out the body shop and they said they were having parts supply issues. They are working as fast as possible and stated they would reach out and update you with an ETA for completion. Again we are very sorry for the unfortunate situation, and we are doing all we are capable of doing for you at the current junction. 

  Customer response

  01/13/2023

  
  Complaint: 18807288
  
  I am rejecting this response because:

  Whike I understand it was not your employees fault, this happened on YOUR watch and if the car had been serviced correctly the first time, this would not have happened. Safelite said they have to run safety checks,I do not know why.   I do know that I have been very patient and also very courteous to everyone until now.   Im not surprised by your response.  It was clear you wanted no part of this.  I hope you will repair my car and return it to me so that when my lease is up I can go to a different Honda dealership. 
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Discussed our interest in purchasing a vehicle. ******** told us we had to provide a fully refundable $500 deposit fee to reserve an incoming vehicle to test drive the vehicle. Also charged us $11.75 fee for using a credit card rather than paying cash. Vehicle did not arrive by expected date, we contacted the salesman to cancel our reservation to test the vehicle and to refund our deposit, which he said he would (on September 20). Since then, weve made multiple phone calls and given vague answers or told someone would call us back. However, to date, still no action on refunding the deposit as agreed upon. Also no one calling us back. In summary, theyve charged us a refundable deposit on an item they havent delivered and refusing to refund, with no one calling us back despite our multiple attempts to reach them .

  Business response

  10/06/2022

  Hello,

   

   

  Money was refunded today to customer on credit card with proccessing fee. We took a picture of it and sent it to customer as well as emailed it. Complaint has been satisfied.

• Initial Complaint

  04/24/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On October 2, 2021 I purchased a 2017 Honda Civic LX-P Coupe VIN: ***************** from Honda of Tenafly in Tenafly, ** and almost 7 months later the dealership has not provides my lender with a copy of the title, and the dealership has not provided me with registration or permanent plates to legally operate my vehicle. I paid a total of $28,507.03 for the vehicle, $9000.00 down payment and $19,507.03 financed. I continue to make monthly payments towards a vehicle that I am unable to use. At my request the only accommodation that has been made by the dealership was to provide me with a rental vehicle at their expense on March 16, 2022 because I had to return to work at the beginning of March 2022. This has been an ongoing struggle since my 2nd set of temporary plates expired at the end of November 2021. For almost 22 weeks now I keep being told that progress is being made only to find that week after week we are basically at square one. To date, the dealership does not have a copy of the title to meet their obligations to my lender or myself. The reasons that I have been given for this extreme delay is (1) COVID delays (2) the vehicle is/was registered as a diplomatic vehicle. From my understanding and what NJDMV has told me, that should have no bearing and the dealership should have had the title and necessary paperwork in their possession at the time the vehicle was made available for sale.

  Business response

  05/05/2022

  Issue has been taken care of ********* tried to take complaint off herself but could not.We have been in constant communication with ******************* thru out this period.She has been very patient with us thruout .We had problem acquiring title paperwork from seller because he works for Foregm Embassy.We gave ******************* rental car which she is still driving since almost two months.We finally have recvd all paperwork now and are in process of doing final DMV paperwork.She will have her plates and reg next Friday.She is fully aware of all the steps and fully satisfied.

  Customer response

  05/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

• Initial Complaint

  04/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was looking to finance a vehicle which I gave them permission to run my credit 1 time .They took it upon themselves to contact multiple banks which left hard inquiries on my credit report.I didnt authorize them to do that

  Business response

  04/14/2022

  Hello,

   

   

  **************** came to Honda of Tenafly on 4/4/2022. She sat with Dalen one of our Sales associate, she filled out a credit application and signed both credit & privacy notice. She has challenging credit so we had to submit her application to different banks.

   

  To see if we could get her approved. **** our Finance Manager sat with her and went over all options. Unfortunately she couldn't meet credit requirements for a bank loan.  

   

  Her credit didn't get impacted by inquaries for the same cause applied on same day.

   

  Thank You, 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩