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Business Profile

Auto Warranty Processing

AutoSource of America, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Processing.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    10/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a lifetime warranty from Auto Souce in June of 2018 for a vehicle- 2015 Jeep Compass High Altitude when purchased from Asal Motors (*** ********* Ave, East Rutherford, NJ 07073). The lifetime warranty covers the engine and transmission for the life of the car unlimited miles while under my name which it still currently is. The engine died 2 weeks ago, I had it towed to my mechanic. I have tried to reach out to Auto Source multiple times for the last 2 weeks with no form of response. I called, left a message 7 times, Emailed 3 times, my mechanic called and left 2 messages with all required information. Still no response and I do not have a working vehicle which is causing major hardship at this time even though I paid a large lump sum to purchase the warranty in 2018. I am in high need of a solution to this issue of not being able to contact this warranty company.

  • Initial Complaint

    06/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    They are not returning my phone calls for my warrant claim calls. I am not sure if this company still in business or it is a fraud company.

    Business response

    06/23/2023

    RE: Complaint ID: ********
    Consumer: ************

    Dear ******************,

    This letter is in response to the consumers complaint received by AutoSource on June 21,2023.  We have read the consumers complaint. To open a claim, Mr. ****** should have his service repair facility call AutoSource at ************. He will also need to provide the licensed repair facility with his AutoSource contract number.
    We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter.

    Sincerely yours,
    *****************************
    AutoSource ESP Administrators

  • Initial Complaint

    06/19/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Im trying to fix my car with this extended warranty that I purchase when I purchased my car is called AutoSource I have tried several times to communicate with him and now the phone is disconnected. I pay $1700. I would like a full refund this company scams people I need your help. I dont know what else to do. I am disable and I definitely hope they took a vantage of me.

    Business response

    06/23/2023

    RE: Complaint ID: ********
    Consumer: *******************

    Dear ******************,

    This letter is in response to the consumers complaint received by AutoSource on June 21,2023.  We have read the consumers complaint and the suggestion that our phone is disconnected is a false statement.   To open a claim, Mr. **** should have his licensed service repair facility call AutoSource at ************.  He will also need to provide the repair facility with his AutoSource contract number.
    We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter.

    Sincerely yours,
    *****************************
    AutoSource ESP Administrators

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BBB Rating & Accreditation

D-

This business is not BBB Accredited

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Businesses in this category

Years in Business: 20

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

44 Washington St

Toms River, NJ 08753-7662

Visit Website
(800) 910-9050

Customer Complaints Summary

6 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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