Business ProfileforRegency Jewelers

I was proposed to on April 10, 2021 with a .76 carat pear shaped diamond in a 14k white gold cathedral setting. On Oct. 22, 2022 I took my ring to a local jeweler because the diamond appeared to moving slightly in its setting and I was worried about losing my diamond. I had never hit it on anything and was alarmed to see this. I do not shower, sleep, workout or do any physical labor with this ring on. If I am not wearing it, it is in the ring box or in the cleaner provided by Regency. My local jeweler advised me that 2 of my prongs had snapped in half and that at least one appeared to have an air pocket that made the prong hollow and that this should not have happened in the short amount of time I've had it with normal wear and that the setting appeared to have been used beyond the time I had owned it. I informed them that I was going to bring it to Regency where my fiance had purchased the ring. When I brought the ring into Regency I was immediately accused of slamming my hand on something, asked what I do for a living and told that I had to have damaged this myself. I'm a paralegal and therefore they accused me of "jamming my hands in file cabinets all day". My job does not entail that and I was appalled that they were so quick to try and charge me for a repair on a ring that they would not stand behind. I am requesting that they refund us the amount that my fiance paid for this setting ($900.00).