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Complaint Details
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Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of Transaction: 7/12/2024. Extremely awful car buying experience!! This dealership too full advantage of my elderly mom when she went to the dealership to buy a car based on an ad she saw advertising a 2024 Honda Civic for a monthly lease of $169. When she was there, they showed her an Accord, which she told them was too big for her. They proceeded to then mention a Civic, which they brought one that was owned by the salesperson to the front door for her to look at through the dealership door. They never gave her a test drive or had her sit in a Civic. They drew up the paperwork and when she was presented with it, she told them it was not affordable for her. They said they would see that they could do, next thing she knew they had the paperwork drawn up and then convinced her take extra coverage for windshield and rim damage. They pressured her to sign the lease and then had her drive the car away. When she made several attempts to have them lower the payment after the sale, they gave her the brush off and did the same to me when I tried to work with them on her behalf. We also tried visiting the dealership to work something out but they got nasty with us, yelled at us in front of other customers and stormed off away from us. They then left us sitting at a salesperson's desk for about 20 minutes before we left because they were treating us so poorly.
Business response
08/05/2024
To who it may concern,
This problem has been resolved; Ms. **** ***** was the mother of Ms. ******* who purchased the vehicle. We ended up unwinding (cancelling) the transaction, they are so happy that they have posted 5 stars google review for Honda of Toms. They are very happy
Customer response
08/06/2024
We visited the dealership on Friday, 8/2/24 to see about working something out over my mom’s lease deal I which she was clearly taken advantage of and not treated with respect. We met with Manny M. general manager who was truly a pleasure to deal with and very respectful of what we wanted to accomplish while we were at the dealership. He gave us some options to resolve my mom’s situation, called Honda Corporation on our behalf to see about getting my mom out of her contract and was able to have them agree to let her return the car with no consequences.
Our interaction with Manny M.was smooth, he was very respectful to us and was willing to do what he could to make sure we were happy with the outcome. I wish to withdraw my complaint now that things have been resolved and my mom is very relieved. If we had dealt with Manny from when I first tried to get the dealership to work with us, this whole ordeal would have been avoided. He genuinely wants his customers to have a pleasant, enriching experience at this dealership.
Thank you for being efficient with following up on my initial complaint and have a great day.
Regards,
**** ********
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22038827, and find that this resolution is satisfactory to me.
Regards,
**** *******nInitial Complaint
12/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchase a vehicle on november 4th 2023 From honda of toms river. I was not informed of any Fees involving this vehicle. That's Sales person Did not inform me of any number when he came to price of the actual vehicle. And I did not sign or initiany paperwork informing me of these numbers.When I asked about them.They kept blowing them off. To the point that 3 weeks later after the vehicle was purchased. I found out they added an extra $9000 to the price. When I stopped at the store to ask about it. They started pointing fingers at each other, saying that this person or that person should have told me and did nothing about it. I am not the first person. They have scam doing **** and and trick into buying a car for more money than what it's worthBusiness response
12/29/2023
We have researched this issue and we have reached out to the customer for a resolution.Initial Complaint
08/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
see Attached documentBusiness response
09/05/2023
There is no attachment to this complaint. We cannot answer this if there is nothing to read or view. Please tell us why you are looking for a refund and provide more details . thanksBusiness response
09/05/2023
I have emailed this consumer , email is not valid, keeps bouncing. I have called numerous times mailbox is full. We have a $2749.83 warranty product cancelation in progress for her, once we get paid we will send the check.Also note there are no attachments to view.Customer Information:
*******************************
221 ***********
********, ** 08005
Daytime Phone: **************
E-mail: *********************Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 4th I was driving my 2018 Honda Accord to work in ************* **. The engine made a weird sound, all lights on the dash lit up and smoke poured out of the exhaust. I stopped immediately and had it towed to Honda of Toms River. Service said a piston rod broke through the block and the engine needed to be replaced. After a 2 week tear down the dealership had no idea what caused the failure. The Honda Care adjuster inspects vehicle, notes "water spots" on the air intake and deemed the cause "hydro-lock" and denied coverage. There was no rain, flood, previous flooding damage or anything of the sort that should have caused hydro-lock. Not one mention of water in the engine was made during the entire discovery process by the Honda technicians. My extended warranty is until 120k miles and now I am facing an $8700 repair that I feel was mis-diagnosed and denied. I bought this car as a certified pre-owned car and have only driven 22k miles since I've had it. Can anyone help us? Honda Care coverage for drive train to 120k miles and the Certified Pre-Owned states coverage until 7 year / 100k miles on the drive train. Service has informed me they have never seen Honda cover an engine because they dont break! It has now been suggested I place a claim with my car insurance for the repair. Any help would be appreciated.Business response
06/06/2023
Good morning,
As you mentioned the Honda Care adjuster deem the hydro lock due to water damage. You certainly can appeal their decision. If they will not change their conclusion your car insurance would be the next step to have the repair fixed. We have no authority over the adjuster or Honda Care to approve the claim. I will review this with the ** again and circle back.
*************************************
Customer response
06/06/2023
Complaint: 20146610
I am rejecting this response because:
As stated, the Honda Technicians did not report any water findings during their diagnostic process and reporting. After 2 weeks of teardown the service department was unsure of the failure cause. A Honda Care adjuster finding said "water spots" is not an indication of hydro lock, nor does a spot or stain even indicate water, as many fluids or smears from service can leave a **** anywhere in the engine bay. I feel hydro lock would have been evident during the disassembly. I would like to appeal this and would expect the service center to back the customer based on their findings and not spots that an insurance adjuster finds.
Regards,
***********************Initial Complaint
11/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have owned my car for approximately 4 months. It was in 2 accidents that I wasnt aware of. One which crunched the trunk but was rigged back together to work. Its currently leaking water in my trunk flooding the spare tire area and causing moldy carpet. Thats on top of other things it has needed, tie rod, alignment, brake flush, brakes. All within 4 months of ownership. The dealer and corporate knows all about this and nobody wants to do anything. My request for a refund has been denied multiple times. On top of all this an employee, ***** feels its professional to initiate a screaming match over the phone when requesting resolution.Business response
12/10/2022
**** was giving a copy of the carfax which he signed which stated the accidents on the vehicle. We sold **** the vehicle approximately 4 months ago so this obviously was not a preexisting problem. After speaking to ********** am trying to secure him a loaner and get his car in to our dealership to try to assist him.Initial Complaint
10/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Purchased a car off lease and dealership has not provided title as required by law. ******** completed in August 2022 and dealership refuses to provide title.Initial Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a new car from this dealership in April 2021 and with that purchase, 2 key fobs were included. The dealership gave me key #1 when I test drove and took the vehicle home and then the dealership gave me key #2 when I signed papers to buy. I put the spare key in a safe until I would need it. In May 2022, I finally needed it, but unfortunately discovered that the dealership gave me the wrong key. I believe it was an honest mistake because the sticker on the spare key has the *** # written on it and it matches my *** # except by one digit. I called the dealership and was put in touch with the sales director. He advised me based off the situation that I could get a key replacement at Honda of Freehold and he would reimburse me for the discrepancy. This was due to the car being so far away, I couldnt have it towed to Toms River without a *******************. This resolution made sense and I asked the gentleman to put it into writing because I was discouraged that someone would turn around and say I never said that after I laid out the money. He kindly emailed me back and copied a couple other employees saying no problem well take care of it. So fast forward a week or so and I sent them all the invoice. Then I followed up countless times for over 3 weeks, but no one would answer me. Finally he responded that he didnt receive the invoice I sent - I sent it again. Then he asked me to verify my address to send me a check. I verified it twice and followed up with him some more. Its been another month since he told me the check was coming. I havent received a check and no one will answer me. I also asked these employees multiple times if they could help me get a second key, but none of them will acknowledge that either. Weird flex in a retail business, but whatever. I just want my money back as promised for the key I already paid for when I purchased my car. Its not my fault their sales associate gave me the wrong key.Business response
08/22/2022
Morning,
Sorry about the run around here. Please forward anything you have to me at *************************************** I will be certain it gets handled.
********
Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle with them about a year ago (2015 *** 435) with 30k miles on it. Their employees said it goes through a 180 point inspection therefore the car had zero problems and running like new. I now have a blown engine and still have a payment. This is absolutely impossible caused by lack of Maintenance due to the fact the maintenance I did to the car was all on time. Their employees are liars and they sold me a defected car. I have a family of four and now do not have a to provide for my family because Honda of Toms River thinks its ok to sell cars with defected engines. Please help me in any way possible. Thank you.Business response
03/05/2022
Good morning
I am sorry you are having an issue with the vehicle. You purchased the vehicle 6/20/20 with ***** miles. You have owned the vehicle 19 months, how many miles does it now have? I do not see the vehicle being serviced anyplace since you purchased it other than an inspection on 2/26/21.
What is wrong with the vehicle?
Who diagnosed it? This information would be helpful to see what assistance we may be able to offer.
I reviewed the deal, I see you didn't purchase any extended warranty coverage.
Feel free to email me at **************************************
Thank you
********
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Get a QuoteCustomer Complaints Summary
19 total complaints in the last 3 years.
6 complaints closed in the last 12 months.