Business ProfileforCredit Union of New Jersey

WORST BANKING INSTITUTION I have ever dealt with. The customer service is beyond terrible, and it's a disgrace how ill-informed their reps are. I was embarrassed for them because my situation was straightforward forward and this review could have easily been avoided.My mother had an account with this place and unfortunately passed away in July'22. I reached out to the bank to take care of the balance and have the rest of the funds transferred over to me. I called in the first week of August and the first rep told me I just needed to email a death certificate, surrogate court paperwork, and nothing else.Fast forward to me waiting until the middle of October and haven't heard a thing from this bank. I decided to give them a call and the second rep I had ***************************** told me I needed an L8 form which the first rep never even mentioned 2 months ago. I preceded to tell her I have been waiting way too long and no other bank required this form nor made it this difficult. She assured me don't worry just sign this form and email it back to me and everything will be done. I asked if I needed a notary because I don't have any more time to give your institution. She replied no and that everything would be fine after I email her this form.I gave her my email and not only did I need it signed by a notary, but she also sent me a filled-out practice form that I couldn't even fill out. Tried calling her back on her extension multiple times and was ignored. I emailed her and said I needed to speak to a supervisor because nothing she said was accurate and the only thing she could say was sorry we need the form and ignored all my other grievances. Finally spoke to a supervisor today and even though I told her everything that happened she could do nothing for me. Summary of the story is:NEVER TRUST THIS BANK WITH YOUR MONEY, OR THAT OF YOUR LOVED ONE BECAUSE THIS BANK IS A JOKE!!!!!!!!!!!THEY WILL NOT HELP YOU WITH ANYTHING STAY AWAY!!